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"Absolutely stunning hotel and the service was top notch. We came here to get away from Tokyo this is our first visit to this area and this hotel was amazing! We were greeted immediately and checked in, the staff also speak English and were very nice to us. They have a ton of items you can rent from board games to flat irons. The rooms are huge, the showers are amazing. We didn’t get to try the onsen this time but we will definitely be back. This hotel is right on a shopping street where you can shop for various items food and it’s even close to a lit Karuizawa sign area you can take photos this time of year. If you are looking for something away from the hustle and bustle of Tokyo stay here. We did Hakone 3 times before we found this area and 100% would stay here over Hakone. "

"Very nice hotel for a restful night. Fantastic breakfast and nice ambience overall."

"Great place to relax! Clean room, friendly staff, onsen, complimentary morning probiotic drinks, afternoon ice cream and night ramen."

"Our room was very clean and well maintained. Other areas of the hotel was also neat and organized. The staff was very friendly and accommodating. The shuttle service is simple but very helpful being in a quiet area in a small prefecture. "

"The room was spotless, staff was extremely friendly and helpful!"

"Nice convenient areas but the cottages a little too old, need upgrade"

"Friendly check-in, large clean room with comfortable beds. Good bathroom with nice toiletries. Excellent breakfast. Would highly recommend."

"Fresh fruits and vegetables for breakfast, helpful staff, and very quiet accommodations led to a very pleasant 3-night stay. Overall, highly recommended."

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "