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"Terrible stay, room was gross, staff was rude and inattentive "

"Nice room and helpful staff."

"We had a wonderful experience during our stay. From the concierge to wait staff and housekeeping, everyone was friendly and very attentive. Our room was pristine and refreshed/restocked daily. We stayed in a large balcony king overlooking the river. So relaxing having a cup of coffee in the morning and glass of wine at night listening to the river! We also attending a bridal shower in the conservatory and the set-up was beautiful. The staff helping with the event were great as well. "

"Everything was to my liking"

"Nice rooms and the hotel staff is excellent. The restaurant staff seems inadequate from a size standpoint, service should be better and it has been in previous years. Food is delicious, always. The bar has been under renovation for much too long and the old space was fantastic. Hopefully the renovation will be worthwhile if it ever gets completed. The hotel location is fantastic."

"If you’re looking for a place in or around Royal Oak, this is it. Great location, great hotel."

"The check in and check out left a bit to be desired. Lots of confusion on my billing. I am waiting to make sure my account isnt overcharged. "

"All amenities were great"

"Check-in was fast, even with a line. The restaurant had great breakfast options and was super fresh. The bar was an added bonus, cute with great drinks! ALL staff was super pleasant - absolutely above and beyond. I will definitely return!"