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"Great hotel. Centrally located. Very walkable to most areas if town. Staff was MOST helpful and VERY accommodating!"

"A glamorous place - gorgeous swimming pool with fountains and beautiful rooms. "

"Nice clean rooms, professional and friendly staff. All rooms have terrace. Easy access from the Palenque Chiapas airport or the downtown area. Close to Palenque's archeological site."

"Arriving on Tren Maya we were surprised that a shuttle was waiting for us at the train station with our name to help us locate them. We did not request that. Price quoted was approx. $35 US to go to hotel from station. We were tired from the all day train ride so we paid it rather than look for a taxi, then learned trip should have been 200 pesos mx for the ride. That’s disappointing to be taken advantage of. Employees at hotel were super helpful. Helped us arrange tour the next day- however the timing of the tour pick up from ruins to the van for Misol Ha and Agua Azul leg of tour left only back bench of van with no windows no air for seating. An arduous trek over terrible roads seated like that left us sick, in pain, and angry with tour company who would stuff so many people in a vehicle. Arriving at Agua Azul, chafer recommended restaurant next to where van was parked- their selections and quality of food disappointing-better selections if you keep walking toward the falls. Morning receptionist helped us get a taxi rather than use the shuttle service that was so expensive and not looking out for our best interest in terms of comfort. Hotel location is good- quiet, just off main road, walking area. Restaurant is great! Waiter exceptional, food good, convenient that it is right on site. Tour company has same name as restaurant. I do NOT recommend tour company. "

"Buen recibimiento, personal amable en todo momento No tuvimos tiempo de disfrutar la alberca pero si del jardín. Todo lo que ofrecen lo cumplen Buena comida exelente pan Nos gustó y lo recomendamos. "

"Great staff. Carnival was wonderful"

"Clean, comfortable room. AC worked well. Convenient location to centro, restaurants and bus station. Plenty of hot water first night; none second night…barely warm. Sewer smell with shower drain; plastic drain cover helped. "

"Well located to walk to restaurants. Parking. Breakfast is good ($). Nice pool area. Only negative point is there is almost no hot water for the shower."

"Although the room was outdated, it was clean and the staff was friendly and courteous. However, there were limited amenities. My wife couldn't get out of the bathroom because the door got stuck, requiring us to push it open. The lobby area was crowded with bus tour groups that stayed overnight. If you are only interested in staying in a hotel style hotel, this is a hotel for you. Although the hotel is decent, don't expect a five-star experience."