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"The best hotel experience I’ve ever had! The design is stunning, and the room was perfect. I loved the peaceful jungle atmosphere and the great pool. Total perfection! "

"The hotel was really nice , but the drinks and food was okay"

"Great breakfast, resturant and bar that served drink to pool. A/C worked well in both shared room and family room."

"Perfect location. Everything you need for a one or two days stays. As fridge microwave sink very convenient for somebody that wants to save some money and also have some comfort."

"We loved the location, the staff, the service, everything about this place. "

"Great hood "

"The pool was full of leaves, the bathroom had a lot of mold and very unkept, the shower head was also full of lime. The room had no coffee maker or a mini fridge. The pictures on the website are very deceiving. I would honestly not recommend this place to any of my friends/family. "

"A glamorous place - gorgeous swimming pool with fountains and beautiful rooms. "

"Arriving on Tren Maya we were surprised that a shuttle was waiting for us at the train station with our name to help us locate them. We did not request that. Price quoted was approx. $35 US to go to hotel from station. We were tired from the all day train ride so we paid it rather than look for a taxi, then learned trip should have been 200 pesos mx for the ride. That’s disappointing to be taken advantage of. Employees at hotel were super helpful. Helped us arrange tour the next day- however the timing of the tour pick up from ruins to the van for Misol Ha and Agua Azul leg of tour left only back bench of van with no windows no air for seating. An arduous trek over terrible roads seated like that left us sick, in pain, and angry with tour company who would stuff so many people in a vehicle. Arriving at Agua Azul, chafer recommended restaurant next to where van was parked- their selections and quality of food disappointing-better selections if you keep walking toward the falls. Morning receptionist helped us get a taxi rather than use the shuttle service that was so expensive and not looking out for our best interest in terms of comfort. Hotel location is good- quiet, just off main road, walking area. Restaurant is great! Waiter exceptional, food good, convenient that it is right on site. Tour company has same name as restaurant. I do NOT recommend tour company. "