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"Staff , amenities "

"Beautiful location with a view to die for, paradise garden surroundings and super accomodating, friendly staff. Great places to explore all around. Absolutely loved it and recommend!"

"Jenna’s is in a magical setting on the side of a hill with a great view of the lake and volcanoes. The front desk folks were incredibly helpful in getting Tuktuks to town and transport to Antigua coordinated. We had the pre fixe dinner which was delicious. I would recommend bringing a beanie and a fleece jacket as mornings on the lake can be a little chilly."

"Fantastic place great location easy parking. Well, kept facilities. Very clean very safe and staff was very nice. It’s right in front of the lake so the views are fantastic. We got a lake view in the high floor. The staff was really nice. Very courteous. I definitely highly recommended. The restaurant is fantastic. They have an incredible dishes, especially the lomito . The staff was notifying me way ahead when I was going to get there and they were really accommodating to our needs. The suite was absolutely fabulous. I definitely. highly recommend this place. There’s so much to see and to walk all around the city the location as I mentioned before is incredible."

"This hostel is a great choice in Santa Cruz. It's right in front of the dock so no rolling your suitcase over rocky paths. It's also a 4 minute walk to the party hostel Free Cerveza if you want to get that energy and use their dock, and a 10 minute walk to nice kayaking, paddleboarding and swimming. I stayed in a Private the whole time. The first was Balto and the second was Toliman. Toliman was gorgeous and had a lake view - would be great for a couple. I think I preferred Balto because at night it was cozier and quieter. Family dinner is wonderful at this hostel and such a core part of the experience. I participated every night and loved it. The food was great and the company was amazing. There are also different activities each night and the Open Mic Night is a blast. People from all over the town come for it. The highlight was Sam who was our hiking guide for the sunrise hike. The hike itself was gorgeous; on top of that Sam was really an expert not just with knowledge of the area but also with ensuring our safety and enjoyment. It's technically a short and easyish hike but I have chronic pain and limitations. Sam ensured that I was doing okay, had me hike at the front of the pack to help control the pace, and even gave me cookies because the sugar helps your body. We also learned so many interesting things about the volcanos, the lake and the local Mayan culture."

"Everything was great "

"Amazing "

"Everything was great"

"The exterior is why you’re here - the room’s themselves are solid but not standout. Still a great stay overall; highly recommend. "