Zunil Hotels

"Uxlabil is up off the main road between San Pedro and San Juan. An "Eco Hotel"(whatever that means here) with nice views that overlook the bay in a rustic garden setting. Pros: - nice views from outside the rooms, hammocks as well - clean room - nice garden - dock area, although not much info shared about it but you can see it Cons: - many many stairs from the main road/entrance to the reception, beware if you are older/have kids. Might be better to enter from the dock. - Check-in: not much information shared about anything really. Had to wander around to find the path to San Juan, gardens, restaurant, dock etc. - Check-out: mostly ruined the experience for me. I checked in and had no issues regarding this, but checking out the front desk insisted I pay an additional 125Q because the booking was made for "one person" instead of two.. 125Q is around 30% of the cost of the stay - never had this issue in the past , and I usually search and book for one to uncover hostel options. Felt like a rip off especially because nothing was said about this when checking in - at this cost I wouldn't have stayed here. - Breakfast was included (which makes slightly more sense as to the additional person cost) but it was unimpressive, and did not have any coffee refills, no tortillas and no fruit/juice as mentioned on the menu. Likely understaffed because the poor (wonderful) ladies working there were all over. Overall - I wouldve stayed elsewhere if I had known the true total cost."

"Aside from the room surpassing our expectations, the staff were the best. The receptionist helped us with transportation and the server at the restaurant was super attentive and the food was amazing. Last but not least the bartender makes the best cocktails. The hotel overall was the best out of all the ones we stayed at. They gave us vouchers for complimentary drinks. The area was in the middle of everything and the inside of it was beautiful. Highly recommend."

"Very comfortable bed, cute decor, but the lights rarely worked or if they did they were very dim and flickered constantly, we had to use our headlamps in the bathroom for light. There was also quite big ant problem, primarily in the bathroom and shower, occasionally on the counter and the bed. The pool and cafe were great and the staff was wonderful. I booked through Expedia and received several messages saying they only accept cash payment, either in USD or QTZ, not fond of carrying that much extra cash as this was the last stop on our trip to Guatemala, but on arrival credit card was accepted which was a bit frustrating since repeated communication between myself and the property said only cash."

"We had a great time! But just keep in mind there are many stairs to climb "

"Todo fue excelente, pero la amabilidad del personal hizo que fuese aún mejor. Regresaremos"

"Very nice hotel is in a convenient location in San Marcos close enough to the main road and the public dock. Solid restaurant and good customer service. Meals were good if not great. Scenic view of the lake. They did a nice job putting together transportation and activities for our visit. Just be aware that because it is in town you may hear some sounds like music and dogs close to bedtime but never after 10pm. I would stay again. "

"Clean room, excellent staff, lake view from room, beautiful garden"

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."

"Amazing location and room! It was perfect for everything you need. Having the second floor with a little balcony made it feel like you were in the jingle. The doors open all the way and it’s like indoor outdoor living. Absolutely perfect!"