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"We arrived by air to New Chitose aiport very late. This gotel was booked by us just to get rest before traveling over Hokkaido. It was a great surprise that our stay was wonderful by itself. Public bath helped us to relax after two connected flights. Very good room. Proper bathroom. Supermarket few meters from hotel, hotel few meters from Chitose station. We recommend it! Breakfast is set menu but you choosecfrom 5-6 options. Nice view on local area"

"Very detail matters. This onsen facility cares a lot of detail. Staff are kind and well trained. My wife and I can see very detail “Omotenashi” in room, restaurant, onsen and staff service. It was really impressive. If we will stop by Hokkaido again, we want to stay again and see if there will be any small improvement (Kaizen) there. "

"Wonderful service! The Kaiseki dinner was fabulous!"

"Lobby was airy and we had access to the onsen. Room smelt a touch musty but the window can be opened for ventilation."

"Great breakfast. The hotel also has great ambience. "

"Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service. "

"Great hotel to stay at Chitose Hokkaido. "

"Wonderful"

"As a North American traveler, you need to make sure you select a western room that has a shower. Some of the rooms do not have a shower and you need to use the baths. This is a problem if you have a morning flight as the bath not open early enough. It is also a problem if you think you can shower in your own room."