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"There was some bumps but overall a good stay. Our room was clean. The dishes in the dishwasher were not. The towels were clean/ but there was some sort of smudge (maybe mascara?) on the pillow case. It seemed laundered so maybe it was just stained. But value compared to price was excellent. It was perfect for one night. "

"I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience. First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control. While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable. Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient. Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property. "

"The room was ready and clean. I would recommend "

"I'd never stayed in this brand name of hotel so wasn't expecting much but it was a Hampton Inn room with Comfort Inn 24 hour coffee. The bed was super comfortable, check in was easy and the shower was great. I'd stay there again...and I probably will. "

"Room was a basic room. Staff was friendly and helpful."

"Our stay was so great, that we booked it another night. We never had a failed trip at Turning Stone. Our itinerary when we come is chill by the pool, play at the casino and just chill, and we get to do that. We come from Kahnawake QC, Canada to visit. We book every year when Syracuse Nationals come up in July!"

"Friendly helpful staff.Excellent room condition. "

"They are doing construction, which begins at 6am! At a casino! Most people have only been asleep for a few hours at that time. I work for a hotel and we would never do any renovations or new building before 9am, and we are definitely not a late night spot like Turning Stone. The least they could have done was to let me know at checkin that there will be big trucks revving and backing up (with the corresponding beeping noise) and dudes on the roof right outside yelling down to the ground below. How about a walkie talkie guys? Bluetooth? Instead I was put right in the middle of the construction zone. A simple thing at checkin to inform me soni could have told them Im a light sleeper and my service dog sleeps even lighter. She didnt get much rest this week. They offered earplugs. Really. "

"I would definitely stay here again. "