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"Outdoor onsen and facilities were impeccable!!"

"Nice Hotel, Good Food, Nice Staff. Clean Onsen facilities. Well maintained, but quite dated inside. Only big problem was my room smelled really bad of damp. Abit pricey for what it is, but the staff were nice and the food was good. "

"Was a nice hotel to stay at really enjoyed the view and hospitality of staff "

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Spotless rooms, absolutely amazing staff"

"Room with nice view, dinner is super, breakfast ok la"

"Staff was very friendly and it was very clean"

"a great hotel with very comfortable bed and clean room, nice room, best in class service, thank you and a great stay."

"We loved everything!; I highly recommend for its cozy rooms, friendly staff, private onsen, prime location and customer service. "

"Overall, it was a very nice place to stay."

"Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room."

"Bon hotel"

"great!!"

"Great property tucked away in Zao. Beautiful views and amenities make this a must-stay!"

"very nice hotel, what a perfect stay, highly recommended this iconic hotel"

"Great hotel, excellent rolm, very relaxing and quiet. Wonderful onsen and delicious dinner."

"All good except the breakfast is really over rated "

"Staff are nice, room is clean, onsen is awesome!! And location is great, right next to the bus terminal. "

"excellent place. multiple numbers of onsens. food was incredible."

"hotel staffs are super friendly. Breakfast and dinner very good. The outdoor bath is comfortable. Recommend this hotel. "