Shirabu Onsen Hotels

"This was our first stay at an APA hotel. We were very impressed. The staff were incredibly professional and spoke excellent English. Our room was stylishly furnished and well stocked with many amenities. Additionally we liked the information channel that was provided. The air conditioning could have been a little stronger. Clothes washing facilities were excellent. All in all, we have to say APA is #1!"

"We are two very new foreign travelers. The staff did not speak our language but were incredibly accommodating and made us feel welcome. Very clean, very good stay."

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"excellent location with comfortable room. Very friendly service. parking was easy. wifi was fast. good choice, thank you for the excellent service."