Diamond Rock Hotels

"The staff was the most friendly and helpful as any I've encountered. The rooms were much more spacious than i expected and at a very good price."

"Staff were absolutely amazing and very supportive!! No complaints beautiful resort!!! We plan on coming back with the whole family."

"Perfect experience "

"I’m not someone who usually takes the time to write reviews, but my experience at the Mayan Princess impacted me in a way I didn’t expect—and I felt like I had to share it. From the moment I arrived, something felt different. It wasn’t just that the place is beautiful (which it is), or that everything was clean and well-kept. It was the people. There was a genuine warmth in how I was welcomed—like I wasn’t just another guest checking in, but someone they were truly happy to see. Throughout my stay, that feeling never went away. The staff remembered my name, checked in on me, and always made sure I had what I needed. I’ve stayed at other all-inclusive resorts before, and while they were nice, this felt more personal. More human. It created a family-like atmosphere that made it easy to relax and just enjoy being there. Traveling solo, that meant a lot. I never felt out of place or alone. Some of those staff members that stood out were Stefeny, Victor and Brittany. Then when one of the tour guides unexpectedly canceled my pre-booked tour, the staff were able to find me a private tour guide for about the same price that was exceptional. His name was Big Daddy and knows everything and everybody. I highly recommend him if you’re going to be on the island (info@bigdaddytours.com). The resort itself is peaceful, the beach is beautiful, everything you’d want in a getaway is there—but what truly sets this place apart is the heart behind it. The food is delicious as well. "

"N/A didn’t use"

"I had about 4 nights here. Was in the "Siesta" room. The room was clean and had the nice wood smell. Has new microwave and fridge that provided to be useful. A/C worked well and restroom was spacious. I did not use the coffee machine with the $8 coffee bag because you can simply show up to breakfast and have that coffee with the breakfast coupons. Nice chairs outside the room. I would have liked an iron and a small ironing board to have fresher looking dinner clothes, but did not matter as much. A small broom in the room would be nice so I can self clean some of the sand that I would bring in. Staff was very friendly. Robert the shuttle driver, Elda Fisher at check-in, Isaac at the restaurant, and the shuttle driver who brought me back to the airport all left a warm spot in my heart for West Bay. So did the noisy Macaws, but that was part of the beauty. I also found an iguana running through the property that I couldn't catch. The property itself had some current upkeep being done. I'd definitely choose this spot again over the overly sterile resort across the street. Oh and the food at the hotel was delicious! "

"If you are looking for the absolute best place to stay in Roatan, look no further than Mr. Tucan. From the moment we arrived for check-in until the second we headed out after check-out, we were blown away by the service. I truly cannot say it enough: this is the friendliest staff around. They handle everything in between with such genuine care that you feel like family by the end of your stay. The LOCATION is simply unbeatable. You are right in the heart of West End, meaning you’re steps away from the best diving, shopping, and nightlife, yet the hotel still feels like a private escape. A few things that made our stay extra special: Complimentary Breakfast: It is absolutely delicious and the perfect way to fuel up for a day of exploring. Beach Chairs: Having these available was a huge hit! It made transitioning from the hotel to the turquoise waters of Half Moon Bay completely seamless. Impeccable Rooms: Our room was very clean and well-maintained throughout our stay—it was clear the housekeeping team takes great pride in their work. Peace of Mind: With 24-hour around-the-clock security, we felt incredibly safe and relaxed the entire time. Mr. Tucan offers the perfect blend of comfort, convenience, and world-class hospitality. We will definitely be back!"

"Excellent location Great staff, loved it !!!!!"

"No transportation from airport. No pool. No restaurant. No wi-fi unless you sign up for staff phone when checking in. No staff on site after you check- in. No brochures to give you ideas of things to do or maps to find way around Roatan. Only 1/3 roll toilet paper in room- no stock or housekeeping available. Make shift haphazard and exposed rigged wiring. Rusty wire soap holder mounted in the shower, sink would not drain, multiple little packets “poison” lying in planters on veranda, film of slime in corners, rickety and winding stairs and horrible driveway at near 90 degree incline BUT awesome views of ocean. "