Diamond Rock Hotels

"We were here for scuba diving, the dive shop was excellent and would definitely come back just for that reason. They are making improvements ariund the property to make it better. The food definitely needs improvement though."

"Everything is amazing. The location and hotel is beautiful. The staff is incredibly friendly. Special mentions to Mario, he will help you with everything around the hotel! Resolves anything immediately and the most friendly person. All the kitchen staff and people in the dining room! All of them! Chef is great and a lot of food options. From the bar: William! What a great guy always with a smile. Jose Luis, Roger, Damara, such friendly and nice people!!! Carlos and Wilmer who help you with the chairs and umbrellas thanks!! Also Carlos internal security, also defends marine life and makes sure all tourists respect the sea and its animals, what a blessing for this hotel to have him. Front desk is the only place where you are not greeted or treated very kindly, most of these girls have attitude. I had a question and went to front desk and instead of resolving the issue, they were giving me more issues and were really rude, I had to stop them immediately I guess they forget that they are not doing you a favor, you pay to be there! The only 2 people in front desk who are nice are Stefany and victor. Other than that, I stay in this place 3-4 times a year but next time will think about because of the issues with the people in front desk "

"Great stay and staff"

"Clean room"

"Clean room, great area, walk anywhere, I looked forward to that free breakfast every morning! And directly across the street from a decent beach. "

"Nice property, in a very good location. Easy walk to Half Moon bay. Nice spot to snorkeling in front of the hotel. The staff were very friendly and did everything to make us comfortable. Only downside was the breakfast, it’s just one option a day, so for people who like variety, can be an issue. And it is served from 7:30-8:30am only. "

"Spent one glorious night and got a good night's sleep. Great snorkeling and sunset right down the street. Will return for sure."

"Clean studio with everything you need, lots of dining options, diving and shopping. Ocean view from the balcony, in the heart of West End"

"My room was only 1 room away from the beach, offshore is the 2nd longest uninterrupted coral reef in the world, food was cafeteria style and excellent, attended the wedding of a relative and created memories of a lifetime"