Chicago Hotel Guide - Downers Grove Wine Shop hotels in Chicago, United States of America.

"I had to travel to Chicago on short notice from Canada due to a serious illness in the family. I called and spoke with Monica Wood who could not have been more understanding, compassionate, empathetic, professional and kind. She was extremely patient with my multiple phone calls to her and she helped me book two rooms directly with her as the main call center was very busy and I was placed on hold for long periods of time. Upon our arrival the following day, the front desk staff were efficient and we were checked in without issue. Our rooms were clean and tidy and we found the beds to be very comfortable after our ten hour drive to Chicago. We stayed four nights, and our entire experience at Willowbrook was pleasant and without any issues. I very much appreciated that the fitness centre has 24 hour access. I was happy to meet Monica in person and she is even more lovely in person than she is over the phone. Monica and her team deserve be recognized for their commitment and excellence to customer service. Monica made staying at Willowbrook as comfortable an experience as possible for us during a very trying time for myself and my family."

"Always a great place "

"Good customer service "

"Great "

"Has a great variety of breakfast. The pillows and bed are soft and firm. The space of the rooms is amazing, especially if it has the jetted tub. A major plus to the stay. The jetted tub is definitely a game changer "

"Location is excellent. Well supplied with the little things. Back stairs may be tough for older folks. Kitchen had all the basics and ice in the freezer. Washer dryer nice for longer stays. Sink is small but there is shelving. Good water pressure. Older home but nice!"

"Great location, great value!"

"Enjoyed the place -- host was very helpful!"