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Reviews of Semarak Beach Inn

2.5 out of 5
Semarak Beach Inn
PT 16277, Jalan Pantai Sura, Dungun, Terengganu

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 6 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ZyahZ

Travelled with family
Liked: Cleanliness, staff & service, amenities
The single bed in the second room seems broken because it makes a very loud sound everytime there is a small movements from the user.
Stayed 1 night in Jul 2019
Response from Fahmi Sulaiman on 9 Aug 2019
Thank you for your review. We appreciate your honest feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
beautiful beach view
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay... air panas rosak
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Beautiful sunrise view from room.
Best for the location near beach. Sunrise from sea from your window is beautiful. 5 min drive to town for food and supermarket.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked for a house facing the sea under Semarak Beach Inn but unfortunately they gave us a house that is under Promenade (apparently under same management) which is not facing the sea at all (totally no view). We argued on this as we paid the price for seaview and they insist that the amount we paid for is for the back house with view. We produced booking evidence but they insist that we need to pay extra RM20 for the beach front house. They also keep telling us that its Expedia's fault and asked us to lodge a report to Expedia. The question was 'Why should we?'. we did the booking under Hotels.com and have nothing to do with Expedia sending them wrong email. That will be their problem with Expedia not us as customer. When we advised them that they are the one who should be complaining to Expedia, they bickered to us that it is us who should do the complaints yada yada yada. The manager who handles this matter on site was very rude. He doesn't listen to customers. Everytime we wanted to explain, he interrupted us and continue his bickering. Spoke with the Boss (owner) to explain and seek for solution, sadly, the Boss is also bad in customer service. Before I could explained, he shuts me off. Just to summarize, Service is really bad and we felt cheated. My advice is, stay away! House 2/10. Service 1/10. Did i mentioned, the sofa was broken (they fixed by putting a concrete brick to elevate the sofa). Broken toilet/wash basin. dirty fridge.
Stayed 1 night in Jan 2018

10/10 Excellent

Raja Haliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, clean & comfortable. Cross road to the beach & nearby varieties of food stalls
Stayed 1 night in Dec 2017

8/10 Good

Muhammad Hafiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Nur Aribah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peacefully beach which is near to homestay
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Azlina

6/10 Okay

Azlina

6/10 Okay

Azlina

Response from General Manager on 29 Dec 2016
Thank you for review.

4/10 Poor

watierman, Malaysia

Liked: Staff & service
Disliked: Room comfort
Budget Stay...kind of a pit stop!
This would never be considered a hotel... more of a homestay....far from my expectation!
Response from Fahmi on 29 Dec 2016
Thank you for review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Price with Fast Wifi
Good Price with Fast Wifi
Response from General Manager on 29 Aug 2016
Thank you very much for taking the time to review our property.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Room was nice but personnel was never there to answer our questions or help us with guidings on what to do in the region. Nothing to do in the city
Response from General Manager on 29 Aug 2016
Thank you very much for taking the time to review our property. We're currently upgraded guesthouse's management..

8/10 Good

Ahmad syukri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Zalina

Stayed 1 night in Oct 2022

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Response from General Manager on 29 Aug 2016
Thank you very much for taking the time to review our property. We're currently upgraded aircond for this room.

8/10 Good

MOHD ZAILAN

Liked: Cleanliness
Response from General Manager on 29 Aug 2016
Thank you very much for taking the time to review our property.

4/10 Poor

Nur Dalila, shah alam

Disliked: Staff & service, property conditions & facilities
agak memuaskan tapi perlu penambahbaikan
Keadaan bilik agak memuaskan dan bersih.bilik homestay membelakangi pantai dan ikut pintu masuk dapur. Jika menghadap pantai lebih menenangkan. Untuk persinggahan singkat bagi saya memuaskan dgn kemudahan wifi. Tv chnnel perlu ditambah baik kerana siaran x memuaskan dan juga tekanan air pada mula sampi x baik, setelah sejam tekanan air baik semula.
Response from General Manager on 29 Aug 2016
Terima kasih meluangkan masa memberi penghargaan dan komen yang membina.