Earl Sterndale Holidays

Nice rooms but heated towel rail didn't work & shower was only tepid. No bar/ bistro but understand that

The room was nice. Very friendly person checking in. I kind of despise the service charge which comes out of your bank unless you say you don’t want to pay it. We didn’t wish for our room cleaning when we were there so our only interactions were check in and check out. I asked if I could reduce the amount to £10 - the girl didn’t seem to happy but credit to the other (maybe senior) member of staff who said of course and also appeared very grateful. Would be better system to have a card machine purely for tips that they have in some coffee shops where on checkout people are free to type in an amount and tap their card. It feels nicer to give from free will.

Very nice staff. Don't use the laundry service - too expensive. Room was warm because you set it yourself.

Comfortable but our room was a bit tired. Could do with a few more lights in the room - it was very dark looking out at an office block. Calls and messages to reception (via their system of using WhatsApp) went unanswered.

The Hotel is right in the Center of the City so its easy to move around.