Earl Sterndale Hotels

"Not that dog friendly and unclear price to bring pet when at reception "

"Excellent value for money"

"The cooked breakfast was nice. Staff absolutely lovely except from one person in the main reception who booked us in (looked and sounded like they did not want to be there - could have been having a bad day). Clean, tidy rooms. Showers worked well. "

"The hotel was fine but definitely not of the standard I would expect from a usual Champneys venue. Rooms felt a bit dated, especially the dining area. The food was very average and we ended up cancelling our evening reservation as it looked far too expensive for what was on offer. I have found other Champneys are known for their healthy and tasty food. Small touches were missing such as someone offering to take our luggage on arrival and charging £30 for valet parking. They also charged £10 if you wanted cutlery sent up to your room. The spa was nice enough and the spa staff were friendly. Overall I didn't feel this stay was value for money and wouldn't return to this Champneys hotel."

"Great in every way except poor wifi in my 3rd floor room and curtain hanging off slightly "

"The room was too stuffy so a open window would have been useful. Air con kept me awake all night causing stuffy noses and dry throat. Toilet didnt flush properly and leaked"

"Disgusting value for money, avoid at all costs! What was meant to be a romantic trip for my fiances 50th ended up being a total let down. The hotel has issues spanning from the plumbing to general cleanliness and is going to take a considerable outlay if they ever expect the place to get any guests - far too many to mention here anyway. My main issues was with our room, as it was nearly £100 a night. Firstly the whole place is like a sauna...combine that with stale oil smell and it is very off-putting. Opening the window is fine, but we had a mountain view, so it was on the front next to the road and far too loud to sleep with wide open. The king bed had an indentation in it which made you feel like you was falling to one side - Very uncomfortable. The room next door was occupied with what I believe to be the owners family. Kids shouting at 7am with walls so thin, I could hear every single word they said when talking normally! Broken furniture, dirt and grime everywhere, portable heaters on the floor and extention cables and many many many other issues which I would expect in a Benidorm B&B, not here! "

"Perfect hotel, definitely we be back there"

"Stay was very good staff was amazing I would definitely stay again an recommend it to everyone "