Stoney Middleton Hotels

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have >£2 of charges which isn’t a lot of money in the big picture, but not something hotel guests should ever have to pay, especially when I hung up right away It was the local number I found that no one ever picked up. Bad."

"Hotel and room were clean- loved the shower! The only issue but I feel like this is at a lot of hotels was the temperature got too warm at night. Staff was so friendly. "

"Decent stay over all. Room service and gym facilities great. Rooms need updating and a thorough deep clean. Staff friendly and helpful. Parking very convenient however quite over priced. Very good location"

"I was there for a wedding and it went without a hitch parking at venue was great right in front of front doors. My only disappointment was our room 115 from the minute we got in it just smelt of drains and as the time went on it got worse to the point it was making us feel sick. We never complained because of wedding party but as we were leaving a few more couples mentioned the smell next door to ours and across from us. I hope this is a one off because it definitely brings the tone of a beautiful hotel down."

"very tired hotel - they are currently doing works in the lobby which looks to be a lick of paint and tiling. the rooms are really tired though, with no temperature control and no ability to open windows - cue awful night's sleep due to the room being very stuffy. can tell it was once a lovely hotel with good amenities when it was built, but everything is very shabby now and the new Radisson around the corner shows it up"

"Fantastic Spa"

"Easy to get to & a good nights sleep "

"We would highly recommend. Great spacious room and ensuite with double shower. Excellent amenities in the room. Very comfortable bed.safe and quiet. Easy parking."

"All the staff we chatted with were very friendly and helpful .The food was of a good quality and generous portions .Breakfast was also plentiful in quality too "