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"While the hotel was very nice and the room was clean there were a few things that were less than satisfactory. After paying for “everything” online we were charged a $68 fee when checking in; $18 of that being for parking. Paying a parking fee is ridiculous to me after already paying $260 for the room itself. The additional $50 we were charged at check in was for god knows what. The food at the restaurant inside the hotel was very mediocre and overpriced. I wouldn’t mind paying $150 for a nice meal, but this was not that. Additionally, being charged $23 per person for breakfast is outrageous. Breakfast should always be included with your stay. The only complaint I have about the room is the pillows. Typically hotel pillows are super nice and firm, but their pillows were very soft and flimsy! You would need about 4 pillows to sleepy comfortably! Overall our stay was ok, but I wouldn’t book this hotel again for future visits. "

"Perfect location for Gatlinburg. Couch in room needs to cleaned or replaced. Otherwise room and service was excellent."

"It is a 5 star property! Fast and friendly front desk staff, great rooms, very clean and comfortable, the breakfast was excellent with lots of variety and the grounds were impressive!"

"It was great!"

"Other than the alarms going off it was pleasant as always!!"

"The food was not the best, housekeeping didn’t remove all the trash unless we called, pool side never had towels, and dining floor was very sticky on top of buffet running out of food "

"We had a great time at the pool. My family loved it and we will be coming back soon. Hotel is well maintained and no complaints here. "

"Fun family friendly resort. Great for a visit when the weather is too cool for outdoor water fun. Would recommend."

"We had a good stay however I think the unlimited fun pass for what you pay you don’t really get much. Not sure that was worth it but my kids loved the water park and our room set up was great"