Interior entrance

Reviews of Hilton Edinburgh Carlton

4 out of 5
Hilton Edinburgh Carlton
19 North Bridge, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has construction on the outside which is a pain. Some reo inside as well means the place is not very presentable. We only stayed one night.
Stayed 1 night in May 2024
Response from Liam Night Manager on 8 May 2024
Dear Steve,Thank you for your feedback. We apologize for any inconvenience caused by the construction and renovations. We appreciate your understanding and hope you'll consider staying with us again in the future.Kind Regards,LiamNight Manager

8/10 Good

Lilia

Liked: Cleanliness, staff & service, amenities
The building is dated but the location is great!
Stayed 6 nights in Apr 2024
Response from Liam Night Manager on 7 May 2024
Dear Lilia,Thank you for your positive review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!Kind Regards,LiamNight Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mohamed, Assistant Night Manager on 5 May 2024
Dear Ahmed,Thank you for your feedback! We appreciate your review and will use it to improve our services. We hope to welcome you back for a better experience in the future.Kind Regards,

10/10 Excellent

Mollie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The restaurant inside the hotel was very nice. The room was spacious. The front desk was very nice
Stayed 2 nights in Apr 2024
Response from Liam Night Manager on 1 May 2024
Dear Mollie,Thank you for your kind words! We're thrilled you enjoyed our prime location, spacious rooms, and our restaurant. Our front desk team is always here to assist. Looking forward to welcoming you back soon!Kind Regards,LiamNight Manager

10/10 Excellent

Heather

Travelled with group
Liked: Staff & service, property conditions & facilities
Great hotel. Very clean
Stayed 1 night in Apr 2024
Response from Liam Night Manager on 30 Apr 2024
Dear Heather,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. Maintaining cleanliness is a top priority, and we're thrilled that it contributed to your positive experience. We hope to welcome you back again soon!Kind Regards,LiamNight Manager

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is difficult to reach from the train station due to construction, which also caused a lot of noise during the day and made it difficult for taxis to pick us up. However, the hotel staff went out of their way to help with everything and the location so close to the royal mile is amazing.
Stayed 3 nights in Apr 2024
Response from Liam Night Manager on 1 May 2024
Dear Stephanie,Thank you for your feedback! We appreciate your understanding regarding the construction noise. Delighted to hear our team provided exceptional service. We're glad you enjoyed our prime location near the Royal Mile. Looking forward to welcoming you back soon!Kind Regards,LiamNight Manager

8/10 Good

Peter

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Mohamed, Assistant Night Manager on 27 Apr 2024
Dear Peter,Thank you for sharing your feedback! We're thrilled you enjoyed your stay and hope to welcome you back soon.Kind Regards

10/10 Excellent

Franny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location - convenient and accessible to many attractions. The staff were very friendly and extremely helpful. Even though the location is in the city centre, the rooms are very quiet. Definitely recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Mohamed, Assistant Night Manager on 24 Apr 2024
Dear Franny,Thank you for your feedback! We're thrilled to hear you enjoyed our convenient location, friendly staff, and peaceful rooms. It's wonderful to know you had a great experience with us. We appreciate your recommendation and hope to welcome you back soon!Kind Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect for us, father and son touring Scotland. And modern. Staff was excellent, cheerful, helpful. Breakfast was abundant, in a bright beautiful room. Impressive place.
Stayed 3 nights in Apr 2024
Response from Liam Night Manager on 22 Apr 2024
Dear Richard,Thank you for your wonderful review! We're delighted to hear that you and your son enjoyed your stay with us while touring Scotland. Our team takes great pride in providing excellent service, and it's always a pleasure to hear when our guests appreciate it. We're glad you found our rooms modern and comfortable, and that you enjoyed our abundant breakfast in our bright and beautiful dining area. We hope to welcome you back again soon for another impressive stay!Kind Regards,LiamNight Manager

8/10 Good

shahad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Beds very comfortable and room service /breakfast v good
Stayed 1 night in Apr 2024
Response from Liam Night Manager on 21 Apr 2024
Dear Shahad,Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly, and that you enjoyed our comfortable beds and room service/breakfast offerings. We look forward to welcoming you back soon for another great stay!Kind Regards,LiamNight Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really lovely. Breakfast had a fantastic selection. Room was comfortable and location excellent would stay again. Thank you b
Stayed 2 nights in Apr 2024
Response from Mohamed, Assistant Night Manager on 14 Apr 2024
Dear Laura,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us, from the comfortable room to our fantastic breakfast selection. Our team strives to provide exceptional service, and we look forward to welcoming you back soon.

10/10 Excellent

Jackie

The location was excellent
Stayed 2 nights in Apr 2024
Response from Liam Night Manager on 11 Apr 2024
Dear Jackie,Thank you for your kind words! We're thrilled to hear you enjoyed our excellent location. We strive to provide top-notch service and are delighted it met your expectations. Looking forward to welcoming you back soon!Kind Regards,LiamNight Manager

8/10 Good

Jonathan

Stayed 3 nights in Apr 2024
Response from Mohamed, Assistant Night Manager on 25 Apr 2024
Dear Jonathan, Thank you for sharing your feedback! We're thrilled you enjoyed your stay and hope to welcome you back soon.Kind Regards.

8/10 Good

Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect. Room is big.
Stayed 3 nights in Mar 2024
Response from Liam Night Manager on 4 Apr 2024
Dear Tong,Thank you for your feedback! We're thrilled to hear you enjoyed our perfect location and spacious rooms. Your satisfaction is our priority. We look forward to welcoming you back soon for an even better experience.Kind Regards,LiamNight Manager

6/10 Okay

Jonathan

Travelled with family and small children
The hotel was clean and room sizes are good. Reduced lift service during stay and smelt in the lobby of smoke which puts you off staying. Location was central and good access to transport
Stayed 2 nights in Mar 2024
Response from Liam Night Manager on 3 Apr 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and appreciated the spacious room sizes. We apologize for any inconvenience caused by the reduced lift service during your stay. Rest assured, we are actively addressing this issue to improve guest experience. Regarding the smell of smoke in the lobby, we are taking steps to enforce our non-smoking policy more rigorously. We're pleased you found our central location convenient for accessing transportation. We hope to have the opportunity to welcome you back and provide an even better experience.Kind Regards,LiamNight Manager

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location of hotel was great as were the staff. Under renovations at the moment so not as quiet that way
Stayed 2 nights in Mar 2024
Response from Liam Night Manager on 27 Mar 2024
Dear Rodney,Thank you for your positive review and for highlighting our great location and staff! We appreciate your understanding regarding the renovations causing some noise. We're working hard to enhance our facilities and ensure a better experience for our guests. Looking forward to welcoming you back soon!Kind Regards,LiamNight Manager

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Liam Night Manager on 18 Mar 2024
Dear Jan,Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. It's always our goal to provide exceptional service and exceed our guests' expectations. We hope to have the pleasure of welcoming you back soon! Kind Regards,LiamNight Manager

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central,
Stayed 2 nights in Mar 2024
Response from Liam Night Manager on 17 Mar 2024
Dear Mark,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear you enjoyed your experience overall. We appreciate your support and look forward to welcoming you back soon!Kind Regards,LiamNight Manager

6/10 Okay

KENNETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was repairing a room 2 doors from my room, started drilling @7:45am Got charged for 2 breakfasts that we didn’t have On checkout requested a email on expenses which was not received
Stayed 4 nights in Mar 2024
Response from Mohamed, Assistant Night Manager on 16 Mar 2024
Dear Kenneth, We apologize for the inconvenience caused by the early morning repairs and the billing discrepancy regarding breakfasts. Your feedback is crucial, and we're addressing these issues internally to ensure a more seamless experience. And regarding the billing issue as you booked through third party Expedia should have send the room bill to your e-mail . Thank you for bringing these matters to our attention.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location. helpful, polite,KIND staff. beautiful rooms.
Stayed 3 nights in Feb 2024
Response from Liam Night Manager on 4 Mar 2024
Dear Joanne,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that you found our location perfect, our staff helpful and polite, and our rooms beautiful. We appreciate your kind words and hope to welcome you back soon!Kind Regards,LiamNight Manager

8/10 Good

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect area, you can reach any place on the town
Stayed 2 nights in Mar 2024
Response from Liam Night Manager on 3 Mar 2024
Dear Cristian,Thank you for your positive review! We're thrilled to hear that you enjoyed our convenient location. It's our pleasure to provide a perfect area for easy access to all the town has to offer. We look forward to welcoming you back on your next visit.Kind Regards,LiamNight Manager

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Liam Night Manager on 24 Mar 2024
Dear Thomas,Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure every guest's comfort and satisfaction, and we're delighted to know we hit the mark for you. If you ever find yourself in the area again, we'd love to welcome you back.Kind Regards,Liam Night Manager

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel with good bathroom and facilities. However the decor was very bland and the pictures in the walls were awful.
Stayed 1 night in Feb 2024
Response from Liam Night Manager on 23 Feb 2024
Dear Clare,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel comfortable with good bathroom facilities. We appreciate your input on the decor and artwork, and we'll certainly take it into consideration for future improvements. We hope to welcome you back for another enjoyable stay.Kind Regards,LiamNight Manager

6/10 Okay

Lee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the greatest, not even great.
Room quite dirty, minimal beverage choice in room. Bathroom tiny, you couldn't open the bathroom door fully. Air-conditioning very slow to work. Building noise and inconvenience.
Stayed 1 night in Feb 2024
Response from Liam Night Manager on 21 Feb 2024
Dear Lee,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are invaluable, and we assure you that we are addressing these issues promptly to enhance our guests' overall experience. We appreciate your understanding and hope to welcome you back for an improved stay.Kind Regards,LiamNight Manager

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super friendly and helpful! Close to the Royal Mile. Take the St.Andrew Square tram stop to make the short 10 minute walk to the hotel.
Stayed 1 night in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear Lisa,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear you had a positive experience.Kind Regards,LiamNight Manager

8/10 Good

Leighann

Stayed 1 night in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear Leighann,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear you had a positive experience.Kind Regards,LiamNight Manager

8/10 Good

P

Stayed 1 night in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear P,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear you had a positive experience.Kind Regards,LiamNight Manager

10/10 Excellent

Louise

Stayed 1 night in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear Louise,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear you had a positive experience.Kind Regards,LiamNight Manager

2/10 Terrible

Henrik

Stayed 3 nights in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear Henrik,Thank you for taking the time to share your feedback. We're disappointed to hear that your experience fell short of expectations. Your input is valuable to us, and we will use it to address areas for improvement. We hope to have the opportunity to welcome you back and provide a better stay in the future.Kind Regards,LiamNight Manager

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was In a nice place good for the markets
Stayed 1 night in Dec 2023
Response from Mohamed, Assistant Night Manager on 17 Feb 2024
Dear John, Thank you for your kind words! We're delighted you enjoyed our location and rooms.Best Regards,

10/10 Excellent

Lynne

Stayed 2 nights in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear Lynne,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear you had a positive experience.Kind Regards,LiamNight Manager

10/10 Excellent

Gareth

Stayed 1 night in Feb 2024
Response from Liam Night Manager on 20 Feb 2024
Dear Gareth,Thank you for choosing our hotel and taking the time to share your feedback! We're delighted to hear you had a positive experience.Kind Regards,LiamNight Manager

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and outstanding rooms.
Stayed 1 night in Feb 2024
Response from Mohamed, Assistant Night Manager on 17 Feb 2024
Dear Rola, Thank you for your kind words! We're delighted you enjoyed our location and rooms.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Hilton Carlton hotel. The staff were all exceedingly friendly and went out of their way to make our stay highly pleasurable. The gentleman at reception who greeted us when we arrived in particular. Thank you for a wonderful time in your hotel.
Stayed 1 night in Feb 2024
Response from Mohamed, Assistant Night Manager on 12 Feb 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at the Hilton Carlton hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that our efforts made your experience highly pleasurable. We look forward to welcoming you back soon!

8/10 Good

Billy

Stayed 2 nights in Feb 2024
Response from Liam Night Manager on 8 Feb 2024
Dear Billy,Thank you for choosing our hotel and taking the time to share your feedback. We're thrilled to hear you enjoyed your stay, and we appreciate your rating of 8 out of 10. We look forward to welcoming you back soon for an even better experience.Kind Regards,LiamNight Manager

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024
Response from Liam Night Manager on 5 Feb 2024
Dear Peter,Thank you for your fantastic 10 out of 10 review! We're thrilled to hear that you had a wonderful experience at our hotel. Your feedback means the world to us, and we look forward to welcoming you back for another outstanding stay.Kind Regards,LiamNight Manager

2/10 Terrible

JUNGHYUN

Stayed 1 night in Jan 2024
Response from Liam Night Manager on 2 Feb 2024
Dear Junghyun,Thank you for sharing your feedback. We appreciate your input and apologize for falling short of your expectations. Please feel free to reach out to our management team directly so we can better understand your concerns and work towards improvement.Kind Regards,Night ManagerLiam

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 2 nights in Jan 2024
Response from Liam Night Manager on 31 Jan 2024
Dear Susan,Thank you for choosing our hotel and taking the time to share your positive experience! We're delighted to hear that you had a 5-star stay. We appreciate your kind words and look forward to welcoming you back soon.Kind Regards,LiamNight Manager

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central Edinburgh hotel
Just competed a 2 night stay in Hilton Edinburgh Carlton. A top class stay, decent room, bed and shower, hotel is very central yet very quiet. Good service and a tasty breakfast. Met all of my expectations as Hilton hotels often do.
Stayed 2 nights in Jan 2024
Response from Liam Night Manager on 27 Jan 2024
Dear Glen,Thank you for choosing Hilton Edinburgh Carlton for your recent stay! We're thrilled to hear that you had a top-class experience with us. Delighted that our central location, comfortable rooms, and excellent service met your expectations. We appreciate your kind words and hope to welcome you back soon!Kind Regards,LiamNight Manager

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Liam Night Manager on 27 Jan 2024
Dear Jorge,Thank you for your stellar 10 out of 10 review! We're thrilled to hear that you had a fantastic experience with us. We appreciate your kind words and look forward to welcoming you back soon.Kind Regards,LiamNights Manager

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Liam Night Manager on 25 Jan 2024
Dear Georgina,Thank you for your stellar 10 out of 10 review! We're thrilled to hear that you had a fantastic experience with us. We appreciate your kind words and look forward to welcoming you back soon.Kind Regards,LiamNight Manager

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Liam Night Manager on 21 Jan 2024
Dear Esther,Thank you for choosing our hotel and taking the time to share your positive experience! We're thrilled to hear you had a 5 out of 5 stay. We look forward to welcoming you back to Hilton Edinburgh Carlton.Kind Regards,LiamNight Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely London night away
Superb night in a lovely hotel
Stayed 1 night in Jan 2024
Response from Liam Night Manager on 2 Feb 2024
Dear Paul,Thank you so much for your kind words! We're thrilled to hear you had a superb night at our hotel and enjoyed your stay. We appreciate your perfect rating of 10 out of 10. Looking forward to welcoming you back soon!Kind Regards,Night Manager Liam

6/10 Okay

Ronnie

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
hotel undergoing work, scaffolding right outside.
Stayed 3 nights in Jan 2024
Response from Mohamed, Assistant Night Manager on 19 Jan 2024
Dear Ronnie,Thank you for choosing our hotel. We apologize for any inconvenience caused by the ongoing renovations and scaffolding. We appreciate your understanding as we enhance our facilities to provide a better experience. Please feel free to reach out if you have any concerns during your stay.Best regards,

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Floriana, Room sales administrator on 19 Jan 2024
Dear Greg,Many thanks for your review,We hope to welcoming you soon again.Kind regards.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to the theatre and great locating for shopping.
Stayed 1 night in Jan 2024
Response from Liam Night Manager on 15 Jan 2024
Dear William,Thank you for your positive feedback! We're delighted to hear that our hotel's proximity to the theatre and convenient location for shopping added to your experience. We hope to welcome you back soon for another enjoyable stay!Kind RegardsLiamNight Manager

10/10 Excellent

CHIEKO

Stayed 1 night in Jan 2024
Response from Liam Night Manager on 29 Jan 2024
Dear Chieko,Thank you for your fantastic 5-star review! We're delighted to hear that you had a wonderful experience at our hotel. Your positive feedback is truly appreciated. We look forward to welcoming you back for another great stay in the future!Kind Regards,LiamNight Manager

6/10 Okay

Louise

Stayed 1 night in Jan 2024
Response from Liam Night Manager on 9 Jan 2024
Dear Louise,Thank you for taking the time to share your feedback! We appreciate your rating of 6 out of 10. We're delighted to have hosted you, and we'll continue striving to enhance your experience during future visits. If you have any specific suggestions or concerns, feel free to share them with us so we can make your stay even more enjoyable next time. We look forward to welcoming you back!Kind Regards,LiamNight Manager

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Liam Night Manager on 8 Jan 2024
Dear Matthew,Thank you for your glowing review! We're delighted to hear that your experience at our hotel was a perfect 10 out of 10. It's our pleasure to provide top-notch service and create memorable stays. We look forward to welcoming you back for another exceptional visit.Kind Regards,LiamNight Manager

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Liam Night Manager on 8 Jan 2024
Dear David,Thank you for your glowing review! We're delighted to hear that your experience at our hotel was a perfect 10 out of 10. It's our pleasure to provide top-notch service and create memorable stays. We look forward to welcoming you back for another exceptional visit.Kind Regards,LiamNight Manger