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Reviews of Apex Grassmarket Hotel

4 out of 5
Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1006 reviews" "
Rating 8 - Good. 282 out of 1006 reviews" "
Rating 6 - Okay. 80 out of 1006 reviews" "
Rating 4 - Poor. 43 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For the price it was not up to par. The outlets did not work. We were place on the first floor and could everything from outside. It was so noisy we did not sleep the night. Horrible.
Stayed 3 nights in Apr 2024

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for exploring the old town. Rooms very comfortable and roomy. Fan provided kept us cool. Food very good at breakfast. Staff very helpful.
Stayed 3 nights in Apr 2024
Response from Dave on 1 May 2024
Dear Angela, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem on Grassmarket! What a beautiful view of the Castle. Superb service. A five star facility for sure!
Stayed 3 nights in Apr 2024
Response from Reception on 30 Apr 2024
Dear Doug,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the stunning view of the Castle and that our service met your expectations. It's always our goal to provide a five-star experience for our guests, and we're delighted that we could deliver on that for you. We hope to welcome you back again soon!Kind regards

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect hotel! You couldn’t ask for a better location, so close to everything…very walkable, safe at night. Rooms were clean and the staff very helpful. Food and drinks were awesome. Will definitely book again if we are ever in Edinburgh again.
Stayed 2 nights in Apr 2024
Response from Reception on 30 Apr 2024
Dear Bryan,We're delighted to hear that you had such a fantastic experience with us! It's wonderful to know that our central location made exploring Edinburgh easy and safe for you, and we're thrilled that you found our rooms clean, our staff helpful, and our food and drinks to your liking. We'd be honored to host you again whenever your travels bring you back to Edinburgh. Thank you for choosing us!Warm regards

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dave on 1 May 2024
Dear Jesse, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

8/10 Good

Maddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good. Parking was tight. Bed was extremely uncomfortable.
Stayed 2 nights in Apr 2024
Response from Reception on 30 Apr 2024
Dear Maddie,Thank you for sharing your feedback with us. We're glad to hear that you found our property satisfactory overall. We apologize for any inconvenience you experienced with our parking situation and for the discomfort of the bed. Your comments are valuable to us, and we will certainly look into ways to improve in these areas. If you ever decide to stay with us again, please don't hesitate to let us know how we can make your stay more comfortable. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Kind regards

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities were good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Exceptional customer service by two young front desk staff
Stayed 3 nights in Apr 2024
Response from Reception on 27 Apr 2024
Dear Michael,We're delighted to hear about your exceptional experience with our front desk staff! Providing outstanding customer service is at the heart of what we do, and we're thrilled that two of our team members made such a positive impression on you. We'll be sure to pass along your kind words to them as recognition for their dedication. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Kind regards,

8/10 Good

barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top stay
Stayed 1 night in Apr 2024
Response from Reception on 27 Apr 2024
Dear Barry,Thank you for your brief but positive review! We're thrilled to hear that you had a top-notch stay with us. If there's anything specific you loved about your experience or any feedback you'd like to share, we'd love to hear it. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Kind regards

10/10 Excellent

Micah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room with a view of Edinburgh castle, fanrastic!
Stayed 3 nights in Apr 2024
Response from Reception on 27 Apr 2024
Dear Micah,That sounds absolutely breathtaking! We're delighted that you enjoyed the view of Edinburgh Castle from your room. It's truly one of the highlights of staying with us. Thank you for sharing your experience, and we hope you'll come back to enjoy more of our fantastic views in the future!Kind regards

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to restaurants
Stayed 4 nights in Apr 2024
Response from Dave on 1 May 2024
Dear Cristina, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Pauline

Travelled with group
The hotel was very clean. The staff was very professional, and the area was wonderful to walk all through the Edinburgh castle area and more.
Stayed 4 nights in Apr 2024
Response from Reception on 27 Apr 2024
Dear Pauline,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be very clean and our staff to be professional. It's fantastic to know that you enjoyed exploring the Edinburgh Castle area and beyond. We strive to provide a memorable experience for all our guests, and we're delighted that you had such a positive stay. We hope to have the pleasure of welcoming you back for another wonderful visit soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dave on 1 May 2024
Dear Carol, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had amazing views of Edinburg Castle and was in close proximity to many of Edinburg’s historic sites. The room was comfortable and the staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Reception on 23 Apr 2024
Dear Kathleen,Thank you for sharing your experience! It sounds like you had a wonderful stay at our hotel. We're thrilled to hear that you enjoyed the breathtaking views of Edinburgh Castle and found our location convenient for exploring the city's historic sites. Providing comfortable rooms and friendly, helpful staff are top priorities for us, so we're delighted that you felt well taken care of during your visit. We appreciate your kind words and hope to welcome you back again soon!Kind regards,Judita

10/10 Excellent

Robert Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will say this is a great place to stay.
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 19 Apr 2024
Dear Robert Anthony,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a view of Edinburgh castle out our window.
Stayed 1 night in Apr 2024
Response from Paul / Assistant Night Manager on 19 Apr 2024
Dear Victoria,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only challenge was the bathroom configuration. It was difficult for older persons to get in and out of the shower/bath as it was quite high and there was no handrail to steady oneself. The hotel has stairs going into reception and to the elevator. Hotel staff were excellent about helping with bags.
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 19 Apr 2024
Dear Catherine,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,Paul / Assistant Night Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent. Close to shopping dining and entertainment. The staff were extremely nice and accommodating. They went above and beyond to address any issues.
Stayed 4 nights in Apr 2024
Response from Paul / Assistant Night Manager on 15 Apr 2024
Dear Linda,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Edinburgh castle
Stayed 3 nights in Mar 2024
Response from Paul / Assistant Night Manager on 14 Apr 2024
Dear Beth,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

YANKUO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from George Miliaras on 10 Apr 2024
Thank you for choosing Apex Grassmarket Hotel for your recent stay in Edinburgh. We're delighted to hear that your experience with us was great overall.Your satisfaction is our top priority, and we're thrilled that everything met your expectations during your time with us. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another exceptional stay.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yup
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 9 Apr 2024
Dear Dave,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Beth

Stayed 1 night in Apr 2024
Response from Dave on 1 May 2024
Dear Beth, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George M on 10 Apr 2024
Thank you for your review and for your stay.

10/10 Excellent

Erin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the things we wanted to see in Edinburgh and all within walking distance. Would stay here again!!
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 9 Apr 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 6 Apr 2024
Dear Theodore,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

6/10 Okay

GABRIEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was a little uncomfortable. Only have the shower had a screen so some water would spill out. The toilet seats were oddly shaped for a smaller person. Otherwise the hotel was nice.
Stayed 3 nights in Apr 2024
Response from Gergely on 6 Apr 2024
We truly appreciate your valuable feedback, as it helps us to continuously improve our services. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.

8/10 Good

Alex

Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 14 Apr 2024
Dear Alex,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a fabulous location
Stayed 2 nights in Apr 2024
Response from Paul / Assistant Night Manager on 6 Apr 2024
Dear Laura,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

Shubhi

Stayed 4 nights in Mar 2024
Response from Dave on 1 May 2024
Dear Shubhi, Thank you for your feedback! We always strive to provide a convenient location for our guests to explore and to start their day off right. If you have any further comments or suggestions, we'd love to hear them to ensure we continue to meet your expectations. We hope to welcome you back again soon! Kind regards, Dave Holmes Duty Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Great food. Amazing service. Perfect location.
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on 2 Apr 2024
Dear Stephanie,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Friendly staff. Wonderful amenities. Loved the locations and view!
Stayed 1 night in Mar 2024
Response from Reception on 1 Apr 2024
Dear Sarah,Thank you for staying at Apex Grassmarket hotel and taking your time to leave such a positive feedback.We are glad to hear you enjoyed our hotel amenities and staff made you feel welcomed!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

10/10 Excellent

Carol Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was in the historic Grassmarket area, close to many major sightseeing spots as well as lots of bars, restaurants and shops. The staff were very friendly, accommodating and helpful especially in the dining area. A special mention to Charlie who looked after our special orders at breakfast.
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on 30 Mar 2024
Dear Carol Ann,We are truly grateful for your wonderful review! Thank you for sharing your experience with us.We're thrilled to hear that you enjoyed our hotel's convenient location in the historic Grassmarket area, and that you found it close to many major sightseeing spots, as well as a variety of bars, restaurants, and shops.Additionally, we're delighted that our staff made your stay memorable with their friendly, accommodating, and helpful service, especially in the dining area. Your special mention of Charlie warms our hearts, and we will be sure to pass on your kind words. Thank you once again for choosing to stay with us. We can't wait to welcome you back for another enjoyable visit in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Noel, Elk Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and staff are courteous.
Stayed 1 night in Mar 2024
Response from Apex Grassmarket Hotel on 30 Mar 2024
Dear Noel,Thank you for taking the time to share your feedback with us! We're delighted to hear that you experienced great customer service and found our staff to be courteous during your stay.Providing exceptional service is at the heart of what we do, and we're thrilled that our team made a positive impact on your experience. Your kind words will be shared with them as recognition for their efforts.We truly appreciate your feedback, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Catherin, Skelmanthorpe

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on 29 Mar 2024
Dear Catherin,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a perfect experience during your recent stay.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything specific that you particularly enjoyed or any areas where you believe we excelled, we would love to hear about it.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Sara ReceptionApex Grassmarket Hotel

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great choice for being in the heart of Edinburgh. Brilliant view of the castle. Easy walking to the heart of the city. Clean, comfortable room with a nice bathroom. We could not have been more pleased. Highly recommend
Stayed 2 nights in Mar 2024
Response from Apex Grassmarket Hotel on 29 Mar 2024
Dear Jeff,Thank you for sharing your wonderful experience with us! We're delighted to hear that you had such a fantastic stay at our hotel.It's great to know that our central location provided you with easy access to all that Edinburgh has to offer, and we're thrilled that you enjoyed the brilliant view of the castle from your room. We strive to maintain clean and comfortable accommodations, and we're glad to hear that you found your room and bathroom to be to your satisfaction.Your recommendation means the world to us, and we couldn't be happier to have exceeded your expectations. Should your travels bring you back to Edinburgh, we would be honored to welcome you back for another memorable stay.Warm regards,Sara ReceptionApex Grassmarket Hotel

6/10 Okay

Clara

Liked: Property conditions & facilities
While the property was pretty nice, I had some issues with my room. I had to complain about my broken toilet at least 4-5 times until I was FINALLY given a new room - which was basically at 6am on the morning of check out. This shouldn't have had to be this difficult. Even after maintenance came to fix the issue several times to no resolution, I was told by the receptionist that "all of our toilets in Europe are like this." Do European toilets not flush?? Absurd. It was only the morning after when I called to complain again that the AM receptionist, Vasyl, finally acknowledged my situation and gave me a new room.
Stayed 1 night in Mar 2024
Response from George Miliaras on 10 Apr 2024
Thank you for choosing Apex Grassmarket Hotel and for sharing your feedback with us. While we're pleased to hear that you found our property nice, we are deeply sorry to learn about the issues you encountered with your room, particularly the broken toilet.Please accept our sincerest apologies for the inconvenience and frustration you experienced due to the prolonged resolution process. We understand that this should have been handled more efficiently and with greater urgency. Your feedback regarding the response you received from our receptionist is concerning, and we will address this internally to ensure that such incidents do not recur.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience and understanding throughout this ordeal.We hope to have the opportunity to regain your trust and provide you with a seamless and enjoyable stay during any future visits to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex Grassmarket Hotel

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with a view of the castle. Location was great and made the city very walkable. Enjoyed our stay and will definitely be back.
Stayed 2 nights in Mar 2024
Response from Gergely on 27 Mar 2024
Dear Caleb,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Kind regards,

10/10 Excellent

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t think I would have liked Edinburgh as much as I did if I didn’t stay here.
Stayed 3 nights in Mar 2024
Response from Reception on 1 Apr 2024
Dear Ericka,Thank you for staying at Apex Grassmarket hotel and for your lovely comment!We are glad to hear we have made your time in Edinburgh special! I will share your feedback with the team as it surely will brighten their day!We hope you had safe onwards journey and look forward in welcoming you back here in the near future,Kind regards,Judita V

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was in a great area and the view was amazing. Transportation was easy to get to and walking distance from everything was easy
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on 25 Mar 2024
Dear Emily,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Feb 2024
Response from Paul / Assistant Night Manager on 24 Mar 2024
Dear Christine,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean and very convenient and accessible to sites, shopping, restaurants, etc
Stayed 4 nights in Mar 2024
Response from Paul / Assistant Night Manager on 24 Mar 2024
Dear Sandra,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable distance to all tourist area and friendly staff, will recommend 👍
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on 22 Mar 2024
Dear Stanley,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time
Stayed 3 nights in Mar 2024
Response from Apex Grassmarket Hotel on 21 Mar 2024
Dear Thomas,Thank you for your review! We're delighted to hear that you had a fantastic time during your stay with us.Ensuring our guests have a memorable experience is our top priority, and we're thrilled that we could contribute to your enjoyment. If there's anything specific that stood out to you or if you have any feedback on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards,Sara ReceptionApex Grassmarket Hotel

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Paul / Assistant Night Manager on 19 Mar 2024
Dear Michelle,Thank you for taking the time to share your feedback, we are pleased to hear that you had a positive experience overall.Your feedback is valuable to us, and we are always looking for ways to improve. If there are specific areas where you think we can enhance our services or any suggestions you'd like to share, please feel free to let us know.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Thank you once again for your review!Kind Regards,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul / Assistant Night Manager on 18 Mar 2024
Dear Erin,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, knowledgeable staff, was upgraded, very clean comfy room and great breakfast. Good pool and sauna etc.
Stayed 1 night in Jan 2024
Response from Sina Rastaiesh on 16 Mar 2024
Dear Mary,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly where we needed it to be, as it was convenient to the castle and the University. It was also well within walking distance of some terrific restaurants. The only negative item amongst the multitude of positives was that the gym equipment was broken. We will absolutely be staying at this location again the next time we are in the area.
Stayed 1 night in Mar 2024
Response from Sina Rastaiesh on 16 Mar 2024
Dear Keith,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was fantastic. Every one of the staff was helpful and kind. We really appreciated the extra info (good restaurants near etc) that Alisdair provided. He was a true gem. I hope to come back and stay at this property as it was so welcoming.
Stayed 3 nights in Mar 2024
Response from Judita on 14 Mar 2024
Dear Diana,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay and that our staff, especially Alasdair, made such a positive impression on you. Providing helpful information and ensuring our guests feel welcome is always our top priority, and we're delighted that Alasdair went above and beyond to enhance your stay. We'll be sure to pass along your kind words to him and the rest of our team. We can't wait to welcome you back for another memorable stay at our property!Kind regards

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Paul / Assistant Night Manager on 15 Mar 2024
Dear Owen,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is always our top priority, and we're thrilled to know that we met your expectations.Our team works hard to ensure that every guest feels welcomed and valued, and your feedback serves as motivation for us to continue delivering outstanding hospitality. If your travels bring you back to Edinburgh, we would be delighted to welcome you again for another exceptional stay.Once again, thank you for choosing Apex Grassmarket and for sharing your positive experience.Best regards,

10/10 Excellent

Jayclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the Apex Grassmarket! The location couldn’t be better! Everything we wanted to do was within walking distance, shopping, pubs, tour meeting spots, plus we had a view of the castle!
Stayed 5 nights in Mar 2024
Response from Gergely on 13 Mar 2024
Dear Jayclyn,Thank you for choosing Apex Grassmarket Hotel.We are delighted you enjoyed your time here in EdinburghThank you for sharing your experience and we hope that we can welcome you back very soon.Warm regards Gergely Duty manager Apex Grassmarket