El Portezuelo Hotels

"Our room was beautiful, well lit and nicely appointed. We appreciated the small round table with two chairs (so often there’s only one) and individually controlled lights on each side of the bed. The open air (so to speak) closet is well conceived. Two (overhead locker sized) roller board suitcases, when opened, fit perfectly side by side on the low shelf. Drawers below provide ample space for those who wish to unpack. And, the space below that is perfect for shoes. We also appreciated “quiet” HVAC. The roof deck lounge is quite nice. Pool water could use some heat and the lounges don’t have much of an upright position option. But, throw pillows from nearby sofas work to make the lounges more comfortable for reading. The view from the deck is lovely! We did not opt for breakfast, as we chose to explore cafes. But, the morning spread looked delicious as we walked by. The hotel location is perfect for all sorts of activities…walking, catching a bus, taking a taxi or meeting a guide. All-in-all, we would stay here again in a heartbeat!"

"Perfect "

"Friendy, helpful staff. Excellent breakfast. Great location*. The room had old school amenities like a laundry line in the bath and a bottle opener screwed to the door jam. The only fault is a shortage of electrical outlets. To charge my phone I had to resort to the hairdryer outlet in the bathroom. *To get to this hotel by vehicle (e.g. with luggage), approach the port and historic center area from the north, taking exit 32 from highwayTF5. If you try to come from the south, you will likely be frustrated, because 90% of the streets are one-way against you! Come in from north and you'll drive right up near this hotel."

"Wonderful hotel and stay. Staff were wonderful, particularly Christian, Yésica and those at the restaurant."

"Nice and quiet with beautiful landscaping."

"We had a fantastic stay here. Check in was simple. We arrived a little early due to flight times but were able to store our bags and start using the facilities straight away. Then, when our room was ready, we had a lovely spacious and clean room overlooking the pools. Ery and Blue on the entertainment team were outstanding, full of of fun and enthusiasm throughout our stay for all of the daytime and evening activities. They were joined by Hector and Romen, two trainees, who quickly established themselves in the entertainment team and the four of them really made our holiday. Unfortunately, the day that Ery and Blue were both off, the cover staff (Laura) was a little lacklustre. The food was very good and definitely one of the better all-inclusive buffets I have experienced. There was good variety and always being topped up in both the main restaurant and the snack bar. The check out experience was a little disappointing. The reception staff were more interested in checking in new guests early than letting us check out. If our transfer to the airport had been any earlier, we may have had a problem. All in all, a very lovely stay and we will return"

"Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow. "

"Loved this hotel "

"The property is in the ideal location with everything you could possibly want in a hotel. Gym, pool, hydrotherapy, spa, bar, restaurant. Absolutely wonderful stay. I will stay here when I come back. "