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Urban Anaga Hotel

4.0 star property
Where shopping meets serenity: a rooftop retreat above the city bustle offers travelers a perfect balance of urban convenience and peaceful escape

Choose dates to view prices

Urban Anaga Hotel offers a peaceful retreat above the city's energy with a rooftop terrace. Enjoy Japanese dishes at KIKI restaurant, connect with WiFi in your room, work out at the gym, relax at the bar, and store luggage while exploring nearby hidden gems.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
The current price is €76
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 11 for adults and from EUR 11 for children
  • Nearby parking fee: EUR 12 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Urban Anaga Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Urban Anaga Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Urban Anaga Hotel on 24 May 2026 start from €76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Urban Anaga Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Urban Anaga Hotel?

Checkout is at noon.

Where is Urban Anaga Hotel located?

Located in the heart of Santa Cruz de Tenerife, this hotel is steps away from La Recova Art Center, Guimera Theater and Nuestra Senora de la Concepcion Church. Plaza Iglesia and San Francisco de Asis Parish are also within 5 minutes.

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Reviews

Reviews

8.6

Excellent

9.0

Cleanliness

10

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 104 out of 191 reviews
Rating 8 - Good. 56 out of 191 reviews
Rating 6 - Okay. 17 out of 191 reviews
Rating 4 - Poor. 9 out of 191 reviews
Rating 2 - Terrible. 5 out of 191 reviews

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Great room ,cleaned and great staff
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Greta

Liked: Cleanliness, staff & service
Lovely spacious executive room with fridge and hob, kettle etc Not that we cooked! Bathroom great. No noise during our midweek stay Staff friendly and helpful. We arrived early and as our room was ready we were able to settle in Excellent location
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Friendly staff. Good facility.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice smily staff, spaceous rooms. Great value for the money
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Jaycoda Sandor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location close to the tram. Can easily walk to the waterfront and bus station etc in a few minutes. Convenient to old town, plaza de Espana and food and shopping.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

City centre and close to many cafes, restaurants and plazas. Easy check-in, exceptionally helpful staff. Room was huge and well furnished. I was here on business for 2 nights and would recommend.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Hendrika

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good value for your money
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
The place is centrally located and modern. The room is comfortable and they have a terrace for drinks, tapas and music. Will return if back to Santa Cruz de Tenerife.
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Atte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Stayed only for one night on a Monday. We had a room on the inside of the building, it was very quiet and we had a good sleep. Breakfast is nothing special but all and all just fine! Location is great within close range to the bus terminal and the city centre, just how we liked it.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and clean, rooftop not from hotel

Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.
Stayed 6 nights in May 2024
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab fab

Extremely warm And friendly . Very clean hotel and well appointed large rooms . Staff were super friendly breakfast fabulous location unbeatable . It was a pleasure to stay there and will definitely do so again. .
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Achut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok ok
Stayed 7 nights in Jul 2025
Verified

2/10 Terrible

Victoria

Disliked: Property conditions & facilities
Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Mary

Liked: Cleanliness, room comfort

City break.

Typical city hotel. Clean enough, everything you need for a couple of nights. Breakfast not so good. Hot food not very warm, coffee in machine was fine. Bar prices over the top. Very central for the old town tram right outside the hotel.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.
Stayed 3 nights in Jan 2025
Verified

4/10 Poor

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy all night from bar on rooftop, We were o 5th floor. Made no difference. Can not recommend.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Cockroaches in the hotel.

Everything was okay first two night till I am meeting cockroaches in the roof top area and my room. Interesting think is they accepted my complain about cockroaches but didn't return my next two night which is I left the hotel for the disgusting view. I told them charged two night which is I stayed and return my next two one. But still I didn't get anything and they don't want to return.
Stayed 4 nights in Jul 2022
Verified

2/10 Terrible

Melkys

Disliked: Staff & service, amenities, property conditions & facilities
We were excited to stay at this hotel, but unfortunately, our experience was terrible. Upon arrival, we were told the bedding we requested wasn’t available. Instead of a queen bed, they gave us two beds pushed together and called it a king. They claimed it was an upgrade, but the AC in that room didn’t work. Parking was also advertised as available, but there was none—we had to park far away. When we complained and requested to cancel, they told us to contact Expedia. Expedia called the hotel, and the staff lied, claiming they had a better room for us and that parking was available—both false. After much back and forth, they showed us the room we originally requested. It was finally a queen bed, but by then, the trust was gone. They also said they’d include breakfast due to the inconvenience, but the next morning we were told we had no breakfast included—after already serving ourselves. It was embarrassing. Javier from the front desk had promised otherwise. On top of it all, the shower in our final room was clogged and didn’t drain properly. This hotel has potential, but poor management, lack of training, and dishonesty ruined the experience. Guests deserve better.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Emma

Disliked: Staff & service, property conditions & facilities, room comfort

Location was the ONLY good thing about this hotel!

Zero sleep thanks to Hotels.com intentionally misleading listing for this property. Be under NO illusion, this is a party hotel, with rowdy guests, a nightclub ON THE ROOF until 4AM, a shared lift with the nightclub, no restriction from guests and non guests roaming the hotels corridors, falling out of the lift drunk or vomiting outside your room. Since our complaint, hotels.com have not reviewed their listing of this property, they don’t give a toss about their guests. We will be cancelling all our upcoming both personal and corporate booking with this company based on their inability to take action on this and not take our situation seriously. Awful stay, unbelievable response from hotels.com. For the property: Don’t attempt to run a nightclub and a hotel in the same venue. The two are not conducive to a good experience for either party. 4 Star, this isn’t. No real welcome from reception, to the hotel, the city or area. No invitation to book breakfast, no local recommendation for ANYTHING. No offer to use the gym, nor their nightclub, adjoining restaurant or bar. Got told the wrong floor for our room. Air conditioning was off and room sweaty and stinking of strong cleaning product on arrival. The fact that the hotel markets themselves as luxury is farsical. Dusty, covered in cigarette burns, tired and run down. This place and its furnishings has taken a hammering due to its clientele and partying ways.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ulla

Liked: Cleanliness, staff & service, amenities
Ystävällinen ja huolehtiva henkilökunta, raikas huoneilma, tilava ja käytännöllinen huone ja erinomainen sijainti. Voisin majoittua uudelleen. Huomioitavaa kuitenkin, että hotellissa ei ole auringonottomahdollisuutta. Kattoterassi on baari, joka aukesi vasta klo 17 maissa ja jossa ei ole enää kuvissa näkyviä riipputuoleja.
Stayed 9 nights in Feb 2026