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Iberostar Heritage Grand Mencey

Photo gallery for Iberostar Heritage Grand Mencey

Indoor pool, outdoor pool
Indoor pool, outdoor pool
Superior Double Room, Garden View | Terrace/patio
Junior Suite | Balcony
Minibar, in-room safe, desk, laptop workspace

Overview of Iberostar Heritage Grand Mencey

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Heritage Grand Mencey

5.0 star property

4.6/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

Explore the area

  • Popular LocationAnaga Natural Park12 min walk
  • Popular LocationPlaza de Espana14 min walk
  • Popular LocationLa Naturaleza y El Hombre Museum18 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)22 min drive

Room options

About this area

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Canarias Regional Military Museum and Almeyda Military Museum are cultural highlights, and some of the area's activities can be experienced at Cesar Manrique Waterpark and Bicycle Rafting. La Granja Park and Jardin Victoria are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.

What's nearby

  • Garcia Sanabria Park - 1 min walk
  • Canarias Regional Military Museum - 8 min walk
  • Anaga Natural Park - 12 min walk
  • Plaza de Espana - 14 min walk
  • La Naturaleza y El Hombre Museum - 18 min walk

Getting around

  • Chimisay - 14 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive

About this property

Iberostar Heritage Grand Mencey

5-star luxury hotel
Take advantage of a free daily manager's reception, a terrace and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a facial, a body scrub or a massage at SPA Sensations, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and a poolside location. Pilates classes and yoga classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars and a business centre. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a steam room and a sauna.
Other perks include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), an electric car charging station and express check-out
  • Massage treatment rooms, multilingual staff and smoke-free property
  • Express check-in, ATM/banking services and 9 meeting rooms
  • Guest reviews say great things about the helpful staff and location
Room features
All 261 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guests reviews speak well of the size rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with baths or showers and free toiletries
  • Balconies, coffee/tea makers and daily housekeeping

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Off-site parking within 66 ft (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20 for adults and EUR 20 for children
  • 3 restaurants
  • 2 bars/lounges
  • Free daily reception
  • Room service available

Restaurants on site

  • Los Menceyes
  • Los Laureles
  • Restaurante Papa Negra

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, and flip-flops are not permitted.
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 18 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at ?

As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at on 6 Dec 2022 start from €153.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Heritage Grand Mencey?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in is from 3:00 PM - anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Checkout is at 11:00 AM.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps away from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Canarias Regional Military Museum are also within 10 minutes.

Can I cancel my reservation for free at Iberostar Heritage Grand Mencey and receive a full refund?

Yes, Iberostar Heritage Grand Mencey offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Heritage Grand Mencey cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 671 out of 998 reviews" "
" "5 - Excellent 67%
Rating 4 - Good. 256 out of 998 reviews" "
" "4 - Good 26%
Rating 3 - Okay. 53 out of 998 reviews" "
" "3 - Okay 5%
Rating 2 - Poor. 13 out of 998 reviews" "
" "2 - Poor 1%
Rating 1 - Terrible. 5 out of 998 reviews" "
" "1 - Terrible 1%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Denise
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited sun beds around the pool Would benefit from some upgrading in places particularly carpeting on corridors Staff are very friendly and most interact well with guests particularly in the bar area

5/5 Excellent

Kishen
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic hotel. We’ve been here a few times now and it never fails to impress. Great facilities and the staff go above and beyond. We will be coming back.
Stayed 4 nights in Sep 2022

5/5 Excellent

Victory
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing structure, pool, spa, gym, garden, lobby, restaurants really really beautiful. It’s certainly a 5-stars hotel although not a luxury one. Staff very nice and helpful. Good location.
Stayed 5 nights in Aug 2022

5/5 Excellent

Neil
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Pool excellent and pool staff couldn’t be more helpful. Easy walking distance to restaurants and shops of Santa Cruz and beautiful beach of Los teresetatas is only a short taxi ride away
Stayed 7 nights in Aug 2022

5/5 Excellent

Martin
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and rewarding
Stayed 2 nights in Aug 2022

4/5 Good

Philip
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

5/5 Excellent

Michael, FPO
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, Amazing, friendly and helpful staff. Super comfortable, well appointed rooms. Absolutely nothing negative here.
Stayed 2 nights in May 2022

5/5 Excellent

Lynda
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

4/5 Good

Ian
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel & staff, but...
Lovely hotel & staff, but the bed was on wheels that didn't lock properly - so it had a tendency to move! Also, the bathroom had a pretty bad smell due to issues with the drains drying up - we were told on checking out that room 422 wasn't used that much.
Stayed 2 nights in Apr 2022

5/5 Excellent

Richard John
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area plenty of bars and restaurants nearby. Pool and restaurants at Hotel are very good
Stayed 5 nights in Mar 2022