Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
Explore the area
Anaga Natural Park12 min walk
Plaza de Espana14 min walk
La Naturaleza y El Hombre Museum18 min walk
Santa Cruz de Tenerife (TFN-Tenerife North)22 min drive
Room options
About this area
Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Canarias Regional Military Museum and Almeyda Military Museum are cultural highlights, and some of the area's activities can be experienced at Cesar Manrique Waterpark and Bicycle Rafting. La Granja Park and Jardin Victoria are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain biking in the area.
Santa Cruz de Tenerife (TFN-Tenerife North) - 25 min drive
About this property
Iberostar Heritage Grand Mencey
5-star luxury hotel
Take advantage of a free daily manager's reception, a terrace and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a facial, a body scrub or a massage at SPA Sensations, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and a poolside location.
Pilates classes and yoga classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars and a business centre. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a steam room and a sauna.
Other perks include:
An indoor pool and an outdoor pool
Buffet breakfast (surcharge), an electric car charging station and express check-out
Massage treatment rooms, multilingual staff and smoke-free property
Express check-in, ATM/banking services and 9 meeting rooms
Guest reviews say great things about the helpful staff and location
Room features
All 261 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guests reviews speak well of the size rooms at the property.
Other conveniences in all rooms include:
Recycling and LED light bulbs
Bathrooms with baths or showers and free toiletries
Balconies, coffee/tea makers and daily housekeeping
Awards and affiliations
Green/Sustainable Property This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Safety measures
Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking available
On-site parking includes off-street options
Off-site parking within 66 ft (EUR 12 per day)
Food and drink
Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20 for adults and EUR 20 for children
3 restaurants
2 bars/lounges
Free daily reception
Room service available
Restaurants on site
Los Menceyes
Los Laureles
Restaurante Papa Negra
Things to do
Fitness centre
Full-service spa
Indoor pool
Outdoor pool
Pilates classes
Sauna
Steam room
Yoga classes
Family friendly
Indoor pool
Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms
Conveniences
ATM/banking services
Banquet hall
Lift
Front-desk safe
Reception hall
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services
Business services
Business centre
Conference centre
Meeting rooms - 9
Outdoors
Garden
Terrace
Spa
6 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, and flip-flops are not permitted.
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
Nearby parking fee: EUR 12 per day (66 ft away)
Facilities fee: EUR 18 per person, per day and includes use of: spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife
Frequently asked questions
Does Iberostar Heritage Grand Mencey have a pool?
Yes, this property has an indoor pool and an outdoor pool.
How much does it cost to stay at ?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at on 6 Dec 2022 start from €153.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Iberostar Heritage Grand Mencey pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Iberostar Heritage Grand Mencey?
Limited spots are available.
What time is check-in at Iberostar Heritage Grand Mencey?
Check-in is from 3:00 PM - anytime.
What time is check-out at Iberostar Heritage Grand Mencey?
Checkout is at 11:00 AM.
Where is Iberostar Heritage Grand Mencey located?
Situated in Santa Cruz de Tenerife, this luxury hotel is steps away from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Canarias Regional Military Museum are also within 10 minutes.
Can I cancel my reservation for free at Iberostar Heritage Grand Mencey and receive a full refund?
Yes, Iberostar Heritage Grand Mencey offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Heritage Grand Mencey cancellation policy on our site for more details about any exclusions or requirements.
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Very limited sun beds around the pool
Would benefit from some upgrading in places particularly carpeting on corridors
Staff are very friendly and most interact well with guests particularly in the bar area
A fantastic hotel. We’ve been here a few times now and it never fails to impress. Great facilities and the staff go above and beyond. We will be coming back.
Amazing structure, pool, spa, gym, garden, lobby, restaurants really really beautiful. It’s certainly a 5-stars hotel although not a luxury one. Staff very nice and helpful. Good location.
Lovely hotel and staff. Pool excellent and pool staff couldn’t be more helpful. Easy walking distance to restaurants and shops of Santa Cruz and beautiful beach of Los teresetatas is only a short taxi ride away
Lovely hotel & staff, but the bed was on wheels that didn't lock properly - so it had a tendency to move! Also, the bathroom had a pretty bad smell due to issues with the drains drying up - we were told on checking out that room 422 wasn't used that much.
