10/10 Excellent
Ruth
Travelled with partner
7 Apr 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park.
Loved:
The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options
Negatives:
1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel.
2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes?
3. Not enough clothes hangers and a lack of places to hang wet towels.
4. Spa treatments lovely, but the price of them is quite high.
5. Tea bags in the room would have been nice.
6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.