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Iberostar Heritage Grand Mencey

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Iberostar Heritage Grand Mencey

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Heritage Grand Mencey

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

Explore the area

  • Popular LocationAnaga Natural Park12 min walk
  • Popular LocationPlaza de Espana14 min walk
  • Popular LocationLa Naturaleza y El Hombre Museum18 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)28 min drive

VIP Access

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  • Extra savings and perks for Rewards members
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About this area

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Almeyda Military Museum and Canarias Regional Military Museum are cultural highlights, and some of the area's activities can be experienced at Cesar Manrique Waterpark and Real Club de Golf de Tenerife. La Granja Park and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.
Visit our Santa Cruz de Tenerife travel guideOpens in a new window
Map

What's nearby

  • Garcia Sanabria Park - 1 min walk
  • Almeyda Military Museum - 8 min walk
  • Anaga Natural Park - 12 min walk
  • Plaza de Espana - 14 min walk
  • La Naturaleza y El Hombre Museum - 18 min walk

Getting around

  • Chimisay - 16 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive

About this property

Iberostar Heritage Grand Mencey

Luxury hotel with 4 restaurants and full-service spa
4 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include 2 bars/lounges, a health club and a snack bar/deli.
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Off-site parking within 66 ft (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 20 for adults and EUR 20 for children
  • 4 restaurants
  • 2 bars/lounges
  • Free daily reception
  • 24-hour room service

Restaurants on site

  • Los Menceyes
  • Iballa
  • Los Laureles
  • Aborigen
  • Casino Bar

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Plasma TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 18 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 661 out of 984 reviews
5 - Excellent 67%
Rating 4 - Good. 255 out of 984 reviews
4 - Good 26%
Rating 3 - Okay. 51 out of 984 reviews
3 - Okay 5%
Rating 2 - Poor. 13 out of 984 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 984 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, Amazing, friendly and helpful staff. Super comfortable, well appointed rooms. Absolutely nothing negative here.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area plenty of bars and restaurants nearby. Pool and restaurants at Hotel are very good
Stayed 5 nights in Mar 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

5/5 Excellent

Stayed 2 nights in Feb 2022

1/5 Terrible

Stayed 1 night in Feb 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand hotel in attractive location
This is an excellent hotel. Almost everything was perfect. However, WiFi was very poor, if not impossible, in our room initially but this was resolved quickly on our first day by fitting an extender. Housekeeping was basically very good but occasionally forgot something. We found the pillows a little uncomfortable. Also there was no privacy between the balconies. On the plus side, the facilities are top class, the breakfast superb, and the staff pleasant and helpful. Highly recommended.
Stayed 8 nights in Jan 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel in a nice city. Prices were not cheap, but not unreasonable. We were disappointed our first choice credit card was rejected for no obvious reason. Other providers in Santa Cruz had no problem with the card.
Stayed 7 nights in Jan 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If Wifi could work properly, I would give it a much better rating. Staff was amazing, breakfast buffet excellent, room comfortable, gym A1, pool beautiful.
Stayed 3 nights in Jan 2022

4/5 Good

Liked: Property conditions & facilities, room comfort
Nice hotel but lacking ....
Lovely hotel but service in the bar was scattered to say the least. There was a 50 cent piece in the corner or our room and still there days later plus balcony not swept / mopped. Breakfast choice was excellent and changed every day which is important when you are staying 5 nights! Not enough loungers at the pool for the number of guests and no policy stopping people from putting down their towels and then going off and not using them. Poor lifeguard left to deal with the flack. We booked this hotel months in advance but could not avail of the New Year’s Eve dinner / gala as my partner has not bought a suit / tux - if they had told us before we arrived it would at least have been at option although at €130/€260 a head we may not have bothered. There was hardly a restaurant open in Santa Cruz on NY so we struggled to get something to eat. Place was like a morgue so we ended up back in the hotel bar. Fireworks across the city were lovely at midnight.
Stayed 5 nights in Dec 2021