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Iberostar Heritage Grand Mencey

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool, pool umbrellas, pool loungers
Double Room, Garden View (single use) | Minibar, in-room safe, individually decorated, individually furnished
3 restaurants, breakfast, lunch, dinner served; international cuisine
View from room

Overview of Iberostar Heritage Grand Mencey

VIP Access

Iberostar Heritage Grand Mencey

5.0 star property
9.2 out of 10 Wonderful
9.2/10 Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

Explore the area

  • Popular LocationAnaga Natural Park10 min walk
  • Popular LocationPlaza de Espana14 min walk
  • Popular LocationLa Naturaleza y El Hombre Museum18 min walk
  • AirportSanta Cruz de Tenerife (TFN-Tenerife North)21 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. El Cedro and Anaga Natural Park reflect the area's natural beauty and area attractions include La Granja Park and Cesar Manrique Waterpark. Jardin Victoria and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.

What's nearby

  • Garcia Sanabria Park - 1 min walk
  • Canarias Regional Military Museum - 8 min walk
  • Anaga Natural Park - 10 min walk
  • Plaza de Espana - 14 min walk
  • La Naturaleza y El Hombre Museum - 18 min walk

Getting around

  • Chimisay - 12 min drive
  • Tenerife (TFS-Tenerife South) - 40 min drive


  • Bar-Terraza Parque García Sanabria - 5 min walk
  • Los Menceyes - 1 min walk
  • Kiosko Numancia - 5 min walk
  • Restaurante la Posada - 5 min walk
  • Restaurante Sidreria Mariano - 4 min walk

About this property

Iberostar Heritage Grand Mencey

5-star luxury hotel
Consider a stay at Iberostar Heritage Grand Mencey and take advantage of a poolside bar, a free daily manager's reception and a terrace. Treat yourself to a manicure/pedicure, a body wrap or a body treatment at SPA Sensations, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and a poolside location. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has a garden, dry cleaning/laundry services and 2 bars. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a business centre and a steam room.
Other perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), an electric car charging station and express check-out
  • Massage treatment rooms, wedding services and multilingual staff
  • A reception hall, a banquet hall and a front desk safe
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 261 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes. Guests reviews speak well of the spacious rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with baths or showers and free toiletries
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.


English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Off-site parking within 66 ft (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20-30 for adults and EUR 20-30 for children
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Los Menceyes
  • Los Laureles
  • Restaurante Papa Negra

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 9


  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Handrails in stairwells
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets


  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom


  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Minibar


  • Desk
  • Eco-friendly cleaning products used
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing

Similar properties



Check-in from 3:00 PM - anytime
Express check-in available
Minimum check-in age - 18


Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, and flip-flops are not permitted.
Guests age 6 and older are required to provide documentation of recent travel history (such as showing passport immigration stamps) and a complete a health declaration (PCR screening for COVID-19, issued within 72 hours before arrival in the Canary Islands) during check-in. Residents of the Canary Islands and guests that have stayed within the Canary Islands for 14 days prior to check-in are exempt from this requirement.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 to 30 for adults and from EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of 30 May 2023, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 11 Jun 2023 start from €130.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Heritage Grand Mencey?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in is from 3:00 PM - anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Checkout is at 11:00 AM.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps away from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.




Rating 10 - Excellent. 669 out of 1000 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 259 out of 1000 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 56 out of 1000 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 12 out of 1000 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 4 out of 1000 reviews" "
" "2 - Terrible 0%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a lovely location. Rooms are amazing and staff are brilliant. I will be back again and again!
Stayed 7 nights in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Stayed 7 nights in Mar 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing begging with check in the staff and hotel appearance was great
Stayed 4 nights in Mar 2023

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Stayed 2 nights in Mar 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property in great location.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
Stayed 3 nights in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent


Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent


Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent


Travelled with family