Iberostar Heritage Grand Mencey

Luxury hotel with 4 restaurants and full-service spa

Choose dates to view prices

Where to?

Dates

November 2025

1

December 2025

4 restaurants, breakfast, lunch, dinner served; international cuisine

At Iberostar Heritage Grand Mencey, travelers find tranquility and luxury. Start the day with a rejuvenating breakfast, then unwind with yoga or Pilates at the health club. Relax by the outdoor pool or indulge in treatments at SPA Sensations.

VIP Access

Wonderful

Popular amenities

Bar
24/7 front desk

includes taxes & fees

1 Dec - 2 Dec

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Room options

Check availability for these dates

Tonight

Nov 1 - Nov 2

Tomorrow

Nov 2 - Nov 3

All rooms

1 bed

2 beds

Showing 9 of 9 rooms

1 bedroom, minibar, in-room safe, individually decorated

Double Room

Very good

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

HDTV

31 sq m
City view
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room (with Garden)

Wonderful

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

HDTV

31 sq m
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Double Room Single Use

Exceptional

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

HDTV

Separate bedroom

31 sq m
City view
Sleeps 1
1 King Bed OR 2 Twin Beds

Junior Suite

Good

Highlights

Soundproofed

Individually furnished

Individually decorated

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

HDTV

45 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room, Garden View (single use)

Wonderful

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

HDTV

Separate bedroom

36 sq m
Sleeps 1
1 King Bed OR 2 Twin Beds

Superior Double Room

Very good

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

HDTV

Separate bedroom

29 sq m
City view
Sleeps 2
1 King Bed OR 2 Twin Beds

Suite

Exceptional

Highlights

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

HDTV

Separate bedroom

51 sq m
1 bedroom
City view
Sleeps 3
1 Queen Bed

Family Room

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

HDTV

45 sq m
Sleeps 4
1 King Bed OR 2 Twin Beds

Family Room (2 Adults & 1 Child)

Very good

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Free cots/infant beds

HDTV

Separate bedroom

45 sq m
1 bedroom
City view
Sleeps 3
1 King Bed OR 2 Twin Beds

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About the area

Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

Rambla de Santa Cruz - 2 min walk - 0.2 km
Garcia Sanabria Park - 2 min walk - 0.2 km
Plaza de Espana - 13 min walk - 1.2 km
Centro Comercial Meridiano - 3 min drive - 2.7 km
Tenerife Auditorium - 3 min drive - 3.0 km

Getting around

Chimisay - 11 min drive
Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

‪Bar-Terraza Parque García Sanabria - ‬5 min walk
‪Kiosko Numancia - ‬4 min walk
‪Kon-Tiki - ‬1 min walk
‪Restaurante La Posada - ‬5 min walk
‪La SQuina - ‬5 min walk

About this property

Iberostar Heritage Grand Mencey

Luxury hotel

Take advantage of a poolside bar, a terrace and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a body treatment, a manicure/pedicure or a facial at Spa Sensations, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars and a business centre. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna.

Other perks include:

An outdoor pool
Buffet breakfast (surcharge), express check-out and express check-in
Tour/ticket information, luggage storage and ATM/banking services
Massage treatment rooms, concierge services and 9 meeting rooms
Guest reviews say great things about the breakfast and helpful staff

Room features

All 261 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes.

Other conveniences in all rooms include:

Recycling and LED light bulbs
Bathrooms with eco-friendly toiletries and baths or showers
HDTVs with satellite channels
Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

2 Nov - 3 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi and wired internet

Parking and transport

Offsite parking available (EUR 12 per day)
Limited on-site parking
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
2 bars/lounges
4 restaurants
A poolside bar
Snack bar/deli

Restaurants on site

Los Laureles
Los Menceyes
Restaurante Kon·Tiki
Restaurante Papa Negra

Things to do

Full-service spa
Health club
Outdoor pool
Piano
Pilates classes
Sauna
Steam room
Yoga classes

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

9 meeting rooms
Business centre
Conference centre

Outdoors

Garden
Terrace

Full-service spa

6 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Lift (279 centimetre wide door)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

1 building
100% renewable energy
4 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% organic food
Banquet hall
Built in 1950
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

HDTV with satellite channels

Food and drink

Coffee/tea maker
Limited room service
Minibar

More

Air conditioning
Bulk dispensers for toiletries
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Individual decor
Individual furnishings
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: approximately EUR 20 to 30 for adults and EUR 20 to 30 for children
Nearby parking fee: EUR 12 per day (66 ft away)
Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property Registration Number H-38-4-0000005

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey

Hotel Iberostar Mencey

Iberostar Heritage Mencey

Iberostar Grand Hotel Mencey Santa Cruz de Tenerife

Iberostar Grand Mencey

Iberostar Heritage Grand Mencey Hotel

Iberostar Hotel Grand Mencey

Iberostar Hotel Mencey

Iberostar Mencey

Iberostar Mencey Grand Hotel

Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 1 Dec 2025 start from €162.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Heritage Grand Mencey?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Checkout is at noon.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps away from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.

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Iberostar Heritage Grand Mencey Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Richard

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the spa at this hotel, a wonderful stay

Stayed 2 nights in Aug 2025

10/10 Excellent

Pratik

15 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service

Stayed 5 nights in Aug 2025

10/10 Excellent

Astrid

13 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel, close to park ans centrally located. Friendly staff.

Stayed 3 nights in Jul 2025

10/10 Excellent

Gerrit

17 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel and surrounding

Stayed 2 nights in May 2025

10/10 Excellent

Alexander

27 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.

Stayed 12 nights in Jun 2025

10/10 Excellent

Denise

7 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, excellent service and good food

Stayed 3 nights in Feb 2025

10/10 Excellent

Susan

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the service, the cleanliness and the amenities in this hotel. The turtle pool is delightful!

Stayed 2 nights in Apr 2025

10/10 Excellent

Walter

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a really good 5 star hotel at a very affordable price. We would definitely book again.

Stayed 3 nights in Feb 2025

10/10 Excellent

anthony

7 Apr 2025

Liked: Cleanliness, staff & service

Very friendly and helpful staff, most spoke very good English too. Food excellent

Stayed 6 nights in Apr 2025

10/10 Excellent

david

25 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and friendly staff

Excellent hotel with great service and ver friendly staff. Really enjoyed our stay here . Breakfast was delicious. We eat at lunchtime and found the food excellent and staff so pleasant to deal with always smiling and pleasant . Carlos and ladies at reception were so helpful and friendly. Made our stay here one we will fondly remember. Definitely coming back on another trip to Santa Cruz.

Stayed 5 nights in May 2025

10/10 Excellent

ADOLFO

25 Mar 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Best option in Santa Cruz

Great hotel! Best in Santa Cruz. Conveniently located and great service

Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feels like home

It was a great stay. For sure we’ll come back

Stayed 4 nights in Feb 2025

10/10 Excellent

Curtis

21 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Grand old building completely updated.

Stayed 1 night in Apr 2025

10/10 Excellent

Jeremy

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel and staff. The Asian fusion restaurant called Kon Toki was fabulous.

Stayed 3 nights in Jan 2025

10/10 Excellent

Maria concepcion

2 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wow

Stayed 3 nights in May 2025

10/10 Excellent

Andrew

6 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous hotel, great location and super helpful staff!

Stayed 3 nights in Jan 2024

8/10 Good

James

19 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!

Stayed 2 nights in Jun 2025

8/10 Good

Sandra

14 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location and nice property

Stayed 3 nights in May 2024

10/10 Excellent

Darren

21 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good

Stayed 1 night in May 2025

10/10 Excellent

Adele

23 Jan 2023

Liked: Cleanliness, amenities, property conditions & facilities

The staff is friendly and very helpful with information about the area.

Stayed 3 nights in Jan 2023

10/10 Excellent

ainadys

22 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stay was amazing begging with check in the staff and hotel appearance was great

Stayed 4 nights in Mar 2023

10/10 Excellent

Wayne

1 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning property in great location.

This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.

Stayed 3 nights in Feb 2023

10/10 Excellent

Jacqueline

10 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Iberostar is wonderful

This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.