El Rosal Hotels

"Excelente servicio al cliente. Buen servicio de transporte y todo muy limpio. Sin duda volvería a quedarme ahí. "

"Good"

"Excellent hotel, near to everything"

"room was quite comfortable….fridge was not working….check in was slow due to only one staff available…also restaurant service was slow and we had to ask to have our order taken…"

"rooms were clean and friendly staff"

"IMPORTANT TO PUT RECOMMENDATIONS IN THE ROOMS ABOUT TO AVOID SLAM DOORS AND LESS NOISY. OTHER PEOPLE NEED TO REST."

"The room was beautiful with a good distribution. The check in was fast, but the gave us the wrong room and we have to switch. A room for four only have two bath towels, we have to ask for extras and also one pillow per person, and we are use to have two per person. The bed was not comfy as we expected from a five star hotel. The breakfast was good but the sitting us in a table that was not clean and ready. We have dinner at Ushin and the service and the food was really good but too slow, I think they don’t have enough servers."

"Safe area love how they have to check in and out of the area with security near alot of malls "

"The room door was ajar when we went to our room after check-in. We went back to the front desk to let the staff know. A night manager accompanied us to the room and was surprised to see the door ajar. He took our card keys and found that they did not work; we assume that he concluded we had not opened the door. He went inside the room and told us everything was clean and for us to come in. When inside, we realized that it was a regular room and not the mini- suite we had reserved and paid for. The night manager took us back to the front desk and gave us a mini-suite. He also gave us a coupon for 2 free drinks for the inconvenience. We thought that was nice of him. However, we did not use the coupon."