Elderbank Hotels

"The window facing the. Road in room 310 leaks causing the carpet to get wet. Can not walk in this area. Eventually this issue will create damage and mold "

"Great stop before or after travel "

"This hotel has the thinnest walls of any hotel I've ever stayed at. You can hear everything happening in every room near you."

"The fireplace was warm and added charm to the space. Everything extremely clean and pleasing to the eye. The kitchen has everything you would need. Staff were very helpful when we had questions."

"We stayed here before and had a great experience. Location is great and rooms are clean and comfortable. Last night however, was a regrettable experience for which we will not return. Our room had no hot water in the tub. An issue that can happen anywhere, but the manner in which it was dealt with by the lady at the front desk was appalling. We were told to run the tub for 15 minutes. When we returned to the front desk to say the problem was not yet resolved, she was on the phone and still had yet to call maintenance. A cupón for breakfast was offered. We were told there were no other rooms available, yet she was still checking in other customers. After being offered a room under construction for showering purposes, we declined and engaged Expedia. The lady told Expedia that the issue was resolved. It was not. A vacant room was found and once again, it did not have hot water and we were told maintenance was not answering the phone. There was some back and forth at the front desk with the lady who remained clipped, unapologetic and downright rude. Between Expedia calling the location and a gentleman named Jae talking over, another room was found, albeit 2 hours later and we settled in after 12am. We are grateful to Expedia (and Jai at the hotel) who helped find a solution. Jai was helpful, professional and apologetic for the situation. The lady at the front desk could benefit from conflict resolution and problem solving skills. She is not the face of a Hilton. "

"Great relaxing atmosphere. Beautiful view from dome 2. "

"We had an excellent ‘home away from home’ experience at Dockside cottage/house. Communication with our host was efficient and quick with exceptional service during the Christmas holidays. All supplies and necessary needs were taken care of for twin babies, (playpen, baby gate, etc.), as well as hosting Christmas dinner and 2 birthday celebrations. The view is breathtaking, furniture is modern and appealing and proximity /travel to our daughter’s home was within 1/2 hour. We thoroughly enjoyed our stay and would be happy to return again in the future. "

"Such a beautiful place. We LOVED it! "

"10/10This place is a gem. The owners make it feel like a true vacation spot with every little detail taken care of, things that you might not even know you need. Ample space in and out for relaxing, the massive hot tub was a win with our ladies weekend retreat. Will definitely book again!"