Elephant's Head

The room for three didn’t have enough towels and when we asked for an extra, we got questioned and asked to look around properly and emphasise how many exactly we had. Abit of an interrogation for a towel! The space is limited in the apartment and the light on the oven stays on all night and is bright. The pillows which I assume are spare for the pull out bed were awful - went home with neck ache. The whole buildingn structure is weird as the corridor walls are open and freezing because they are not closed walls. Not a great experience. The breakfast was nice but we were definitely rushed!

Staff and breakfast excellent.

Deliberately falsely advertised as a hotel with swimming pool, gym, parking etc. But it was only a 3 bed end of terrace house with no signs to state it was B &B. Business room selected but we got a tiny room with No facilities! No room TV, No Tea making facilities, No en-suite, no chairs, no table, etc. There was only one bathroom shared with 3 bedrooms! No free parking so we had to park on the payment risking a parking fine. No swimming pool or gym or restaurant on site! You had to travel over a mile to find them! Sleep was interrupted by planes from Heathrow airport! Do not even think about staying here!!! 100% unsatisfactory! We are so upset, outraged and disappointed.