Estate Caneel Bay Hotels

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"Staff, rooms location was amazing!!!! "

"The bathroom was filthy and some of the tiles in the main room were broken. We checked in and checked out about 15 minutes later. "

"Our stay at Bluebeards was wonderful. Staff were friendly and helpful. The amenities in the room were more than expected and the room was both clean and comfortable. I felt that staff went above and beyond assisting us with transportation and making sure all needs were met. I would absolutely return and recommend this facility highly! "

"Good room everything worked. Very clean.Great staff, fast breakfast, great location by downtown. Facilities are a little worn. Staying there again next week."

"The room was very clean and comfortable."

"The property view is absolutely beautiful. The staff is awesome, and the food was first class! Rooms were sufficient, slightly outdated, but a/c functionable and comfortable."

"Cute & cozy hotel that really makes you feel like you're in the heart of St. Thomas."

"No bell boy Evening staff had an attitude when extra towels and toilet paper was requested ."