Estate Caneel Bay Hotel Guide - Hotels with Pool in Estate Caneel Bay, St. John

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"Staff, rooms location was amazing!!!! "

"The bathroom was filthy and some of the tiles in the main room were broken. We checked in and checked out about 15 minutes later. "

"Good room everything worked. Very clean.Great staff, fast breakfast, great location by downtown. Facilities are a little worn. Staying there again next week."

"The room was very clean and comfortable."

"Cute & cozy hotel that really makes you feel like you're in the heart of St. Thomas."

"Super clean. Beach front. Friendly staff. They have everything you need. We had a wonderful stay!"

"We had the private villa with the balcony . The place it self is nice with an ocean view. The bar is only open until 9 which is a downer but the drinks are reasonable priced. It is a 5 minute walk from the airport so no need for a taxi to get to and from which I liked. Right by the beach which was nice. You can tell the property is older but it is nice and quiet. They have cats and roosters on the property. Seem like the island is known for that, they don’t bother anyone tho. "

"It was a great place to stay, too bad. You can’t really use the beach out front because of the seaweed but overall awesome."