Estate Raphune Hotels

"We had a horrible stay. The staff was rude. The restaurant often had wait times of the three hours for food. Things in the rooms were broken and when we called no one ever came, they did not have any place to get snacks or drinks nonalcoholic besides vending machine machines which subsequently also stopped working at one point. "

"Do NOT plan to arrive early to this hotel or be treated kindly. We arrived around 3:00 pm knowing that check in is at 4 pm, but most hotels can accommodate an early check in if the rooms are ready. We explained that we would like to check in so we could freshen up prior to our 4:30 pm cab pickup and dinner reservation at 5 pm. The front desk person didn’t even look at her computer and told us check in is at 4. When 4:00 arrived so did the line of people. We had to change our reservation and cab pick up as we did not get into our room until 4:45. The hotel is pretty much brand new, clean, comfortable. The breakfast in the morning is nice."

"Room was ok clean! Lobby smelled, amenities were horrible"

"The whole experience was a blessing!"

"Clean room, friendly staff, nice bar "

"Good breakfast, very helpful staff that you could contact via text."

"We loved everything about our stay - just wished we had stayed longer. The beachfront room was perfect for our family and the view was amazing. The beach was perfect for the kids to swim and snorkel and we even got to meet some friendly sting rays right off the shore! The restaurant had good food options - all of which were yummy. We will definitely be returning :)"

"My STRONG advice is to pay extra for a superior room. I stayed the economy double and it was not nice. Do not stay in 113, we had roaches in our room. I also stayed in 43 (I think) no roaches. I will upload a picture of our view from 113. Looked at a wall with peeling paint. Pros of hotel: - Upper level rooms look nice (Superior rooms) - Included Breakfast is cooked to order, nice and fast! - Staff is nice - Close to town. You can walk to the ferry terminal. save $20 each in cab fare when going to eat or to/from ferry. - The island lost power and we still had power via a generator. This was not true for all rooms. Those in the middle building above the office and near the restaurant have power. - It's clean - AC works good Cons: - Roaches in 113 - The hot water is warm enough for a shower but just barely. This was also true for our friends who stayed there in better rooms. - Towels are marginal, need replacing. - No elevator and lots of stairs - Very dated furniture and fixtures "

"we had a horrible time getting to the resort by the staff and they didn’t take responsibility"