This older (150-200 years?) 2 bdrm 2 bath apartment is on the 2nd floor (28 stair steps) of an (overly) safe and secure building. The building itself has probably been renovated several times and the result is an interesting warren of spaces and levels throughout. There is a small elevator but, for whatever reason, we weren’t able to use it and, as 70yr olds, we would’ve appreciated it. The bedrooms were adequate (with individually controlled A/C & heating) but the baths were odd. The bathroom attached to the main bedroom had a tub with no shower and no shower curtain while the shower in the other bathroom was incredibly tiny, maybe 2.5x1.5ft. The main living space was fine - bright and nicely appointed and the kitchen was roomy and sufficient. Had a little trouble making the clothes washer work but eventually figured it out. Would've been nice to have some sort of binder or file of info from Gaia about the apartment and Florence. Good location for walking to various sites, not so good if you’re trying to find a taxi. In general, in Florence overall it was tough to find a taxi except at the train station.
Other than the preliminary contacts through VRBO, we had minimal contact with Gaia while we were there. However, Stefano, who manages the family clothing store two doors down, was extremely helpful on our arrival and on a number of occasions while we were there. The description of the property and pictures are very accurate. The unit is in a great location, clean, comfortable, and had good internet. Found a really cool local food store but couldn't find anyplace to buy paper products.
We'd go back to this property if we went back to Florence. It was good value for the money.