After booking I received instructions via the Expedia messaging system that I would be assigned a concierge the morning of my check in hand over the keys and collect the cash(!) tourist tax. They kept saying the person would contact me on WhatsApp, even though I replied and said I do not have WhatsApp. I provided my train information and an estimate of when I would be there. I did not receive the contact until around 1pm, which is fine for a 3pm check-in.
I had specifically filtered for properties with AC when I booked. As soon as I walked in the apartment was hot and he said there were only fans. Not great. The listing did not have AC when I checked again, so I guess that is on me.
The next thing we noticed in the apartment was that there was a leak/running water in one of the bathrooms. The concierge made a video and contacted someone to come look at it, then took off. I had to wait an hour or so for the person to show up and make a temporary fix. The guy tried to leave without showing me that the bathroom was ready to use, nor did he provide any explanation of what he did or the plan to come back the next day. The MMEGA support chat (via Expedia) did explain further when I asked them to. I asked that I be given notice when someone came back to fix it. They didn't.
The apartment is pretty, in that rustic way that means they kept most things original with minimal effort. It was hot, but we couldn't leave the windows open due to the constant sewage smell outside. Ugh.