Gulf Shores Hotel Guide. Hotels in Fort Morgan Pines, Gulf Shores, United States of America

"Very friendly staff. The rooms are dated but served their purpose. The ceiling paint was peeling and bubbling which made it feel uneasy upon entrance."

"Had an issue with the first room we had brought the issue to the attention of the staff we were moved immediately. They staff was very responsive and we appreciated them taking action so quickly "

"Comfy beds, convenient little kitchen, and a gorgeous view "

"The hotel itself was overall nice. I didn’t like the idea that breakfast was served in the back hotel building given it rained the morning of checkout. Pools were opened late."

"There were many room choices on the hotels.com website for this hotel (Embassy Suites) but when we arrived the staff had selected a different room type for our stay OTHER THEN WHAT WE HAD SELECTED through Hotels.com. Even while I presented PRINTED DOCUMENTED PROOF of their error the staff responded that the 1) hotel was full, 2) we booked through a third party, and 3) that they could move us to room with LESS amenities and less cost but would NOT refund the price difference we had already paid in advance. UNBELIEVABLE. I contended with them while the guests I brought with me waited (patiently) with a baby until I negotiated and came up with an less than reasonable compromise which included staying in the room I did not order on the first night AND THEN MOVE to the type of room we originally requested the next day. The hotel staff would not deduct and refund any funds for their error on the first night or offer us anything to make up for their error and refused to give us a needed extended stay on the day we were checking out. UNBELIEVABLE During the stay, the front desk staff were very put out having to handle amenities listed on the hotel’s website, wanting only to handle reservations. Additionally, when the WIFI connection was not working in the lobby area in order to order out for food the front desk staff would not help in any way which left us having TO PAY FOR A WIFI CONNECTION in order to complete our order. The breakfast, pool, housekeeping staff were great."

"excellent "

"It was clean, the room was great"

"Breakfasts were better than some properties that had restaurants with them. They got busy after 730. They had hot foods and cold, not just continental foods."

"Room was very clean would stay again and was close to everything"