In-room safe, desk, laptop workspace, blackout curtains

Reviews of Adina Apartment Hotel Frankfurt Westend

Adina Apartment Hotel Frankfurt Westend
Osloer Strasse 3, Frankfurt, HE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1051 reviews" "
Rating 8 - Good. 284 out of 1051 reviews" "
Rating 6 - Okay. 51 out of 1051 reviews" "
Rating 4 - Poor. 14 out of 1051 reviews" "
Rating 2 - Terrible. 13 out of 1051 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Nice quiet room
Stayed 1 night in Mar 2024
Response from Your Adina Westend Team on 8 Apr 2024
Dear William,We are delighted to know that you appreciated the tranquility of your room at the Adina Apartmenthotel Frankfurt Westend. Providing a peaceful and comfortable environment for our guests is of utmost importance to us. We hope to welcome you back in the near future for another serene stay.Kind regards,

6/10 Okay

YESHUA, Brooklyn

Stayed 2 nights in Jan 2024
Response from Your Adina Westend Team on 19 Feb 2024
Dear Yeshua,We notice that your recent stay at our hotel didn't meet your expectations to the fullest, and we regret any inconveniences you may have experienced. Your feedback is vital in helping us continuously strive for excellence, and we appreciate your honesty. Creating a comfortable and memorable experience for our guests is our utmost priority, and we're committed to improving our services. We sincerely hope that you give us another opportunity to serve you better.Kind regards,

6/10 Okay

MARTIN

Travelled with family, Business traveller
Liked: Amenities
Average in all areas. Nothing bad, nothing great. Personnel average. Little service to travelers.
Stayed 4 nights in Jan 2024
Response from Your Adina Westend Team on 5 Feb 2024
Dear Martin,It's valuable for us to hear about your recent stay with us at Adina Apartmenthotel Frankfurt Westend. Your feedback helps us understand where we can improve our services.Our aim is always to provide excellent experiences that make our guests feel at home. We strive to maintain high standards in all areas, from our amenities to our guest services. We're sorry to hear that your experience was merely average.We continuously work towards improving our services and we hope you will give us another chance to prove our commitment to quality hospitality. Kind regards,

6/10 Okay

Israel

Stayed 2 nights in Jan 2024
Response from Your Adina Westend Team on 22 Mar 2024
Dear Israel,Your rating has been noticed and we acknowledge that there is room for improvement. Our primary objective at Adina Apartmenthotel Frankfurt Westend is to provide our guests with exceptional experiences. We are committed to continuous improvement and your feedback is integral to that process. We hope to welcome you back in the future to provide a superior experience. Kind regards,

8/10 Good

ERNESTO

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from Your Adina Westend Team on 30 Jan 2024
Dear Ernesto,We are pleased to hear that you had a positive experience at Hotel Adina Apartmenthotel Frankfurt Westend. It's encouraging to know that we met the majority of your expectations. Your rating is valuable to us, and we strive for perfection in every aspect of our service. We would be delighted if you could share more details about your stay that would help us hit that perfect score in the future.Kind regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Your Adina Westend Team on 30 Jan 2024
Dear David,We are overjoyed to read your succinct yet impactful review. Your perfect rating of "ten out of ten" truly warms our hearts. It's wonderful to know you had such a favorable experience at the Adina Apartmenthotel Frankfurt Westend.Our team endeavors to provide an outstanding service to all our guests and seeing such feedback motivates us to continue doing so.We hope to welcome you back soon for another delightful visit.Kind regards,

2/10 Terrible

Seong

Stayed 1 night in Jan 2024
Response from Your Adina Westend Team on 22 Jan 2024
Dear Seong,Your valuable insights regarding your recent stay at Adina Apartmenthotel Frankfurt Westend are much appreciated.We regret to hear that your experience didn't meet all your expectations. It is our foremost intent to deliver a memorable and immaculate stay to all of our valued guests.Once again, thank you for your valued feedback. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Kind regards,Your Adina Westend Team

8/10 Good

Aziza

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very nice and hotel was quite. Also very good location.
Response from Your Adina Westend Team on 18 Jan 2024
Dear Aziza,It is heartening to hear that you enjoyed your stay at our hotel. Your positive comments about the room and the tranquil atmosphere of our establishment are greatly appreciated. It is indeed our prime location that many of our guests value, and we are pleased it contributed to your positive experience.Should your travels bring you back to Frankfurt, we would be delighted to welcome you again at Adina Apartmenthotel Frankfurt Westend.Kind regards,

6/10 Okay

Biren

Liked: Cleanliness, room comfort
Indifferent staff
Lovely hotel, fantastic location. However, the staff at the front desk couldn’t be more indifferent and couldn’t care less. Not sure if the general inability to speak in English or sheer indifference but the team at front desk couldn’t even manage a smile. Next time I will go to a place I feel more welcome
Stayed 1 night in Jan 2024
Response from Your Adina Westend Team on 15 Jan 2024
Dear Biren,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our hotel and appreciated the fantastic location.We deeply regret that your interaction with our front desk staff did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will promptly address this matter with our team to ensure improved service in the future.If you decide to give us another chance, please let us know, and we will do our best to make your stay memorable.Warm regards,

4/10 Poor

YESHUA, Brooklyn

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
I have been a regular guest at this hotel for several years, visiting a few times annually. My experiences have always been positive, which is why my recent stay was particularly disappointing. After a long day, I returned to my room to find it had not been cleaned. Confused, I approached the front desk for clarification. I was informed that the hotel had changed its policy and now only cleaned rooms every few days. Guests were required to reserve room cleaning services the night before. Accepting this new policy, I requested my room to be cleaned the following day. However, my expectations were not met. Returning from a taxing day at work, I was dismayed to find my room in the same uncleaned state. Towels were unchanged, garbage bins full, and no replenishment of essential items like shampoos. It was disheartening to see that my room hadn't been attended to at all during my three-day stay. For someone traveling for business, hotel cleanliness is paramount, and having to worry about cleaning my room is the last thing I need. While I have been fond of this hotel, the lack of basic housekeeping services has significantly marred my experience. I hope the hotel reconsiders its policies to better accommodate the needs of frequent travelers like myself.
Stayed 3 nights in Jan 2024
Response from Your Adina Westend Team on 18 Jan 2024
Dear Yeshua,Firstly, allow us to express our sincere apologies that your most recent stay with us did not meet the standards you've come to expect from Hotel Adina Apartmenthotel Frankfurt Westend. We deeply appreciate your loyalty over the years and are truly disheartened to hear about your disappointment.We understand that a clean and comfortable room is an absolute necessity, especially for our guests who are traveling for business. It is indeed unfortunate that there was a miscommunication about our new cleaning policy and that your request was not properly fulfilled. We want to assure you that what you experienced is not indicative of our usual high standard of service.Your feedback about our hotel cleanliness and new cleaning policy is extremely valuable. It helps us understand where we can make improvements to better serve our guests. We will certainly take your comments into account as we continuously strive to enhance our guest experience.Once again, we deeply regret this experience and hope that despite this incident, we will have another opportunity to welcome you back and demonstrate our commitment to excellent service and accommodation.Kind regards,

10/10 Excellent

Yuni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very spacious for two of us. Great coffee pod machine. The washer and dryer really helped us as we were at the end of our journey, no dirty washing to take home. The location is fantastic, 50 metres from Skyline Plaza and about 20 minutes to train station. Staff were helpful. Highly recommend this place to stay
Stayed 2 nights in Jan 2024
Response from Your Adina Westend Team on 9 Jan 2024
Dear Yuni,We are delighted to hear that you enjoyed your stay at the Adina Apartmenthotel Frankfurt Westend. It is heartening to know that you found our apartment spacious and our amenities, such as the coffee pod machine and washer/dryer, to your liking.The convenience of our location is something we are especially proud of, and we're glad it contributed positively to your experience. We are thrilled to receive your recommendation and appreciate your kind words about our staff.Once again, thank you for choosing our hotel. We look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from Your Adina Westend Team on 8 Feb 2024
Dear David,We are delighted to know that you had a wonderful experience at Hotel Adina Apartmenthotel Frankfurt Westend. Your perfect rating is greatly appreciated. It is our continual endeavour to provide our guests with the highest standards of service, and your feedback serves as an affirmation of our efforts.We hope to welcome you again in the future.Kind regards,

8/10 Good

Karen

Liked: Cleanliness, room comfort
Washer dryer was a disappointment
The customer service was above average. The bed was comfortable. The room was very spacious. Our room had a terrible food odor. So it made the room feel dirty. The front desk would not give me a drying rack even though the dryer in the room leaves clothes damp after a two hour dry process. We planned to wash clothes here for the remainder of our trip but we only could get one load done. Major disappointment for us. We don’t recommend using the washer dryer unless you are desperate because it’s not efficient at all. Half the speed as modern appliances.
Stayed 2 nights in Dec 2023
Response from Your Adina Westend Team on 2 Jan 2024
Dear Karen,Your valuable feedback is highly appreciated and it's fantastic to hear you enjoyed our comfortable beds and spacious rooms. We strive to provide a pleasant environment for all our guests, and we're sorry to hear about the food odor issue you experienced, as well as your disappointment with our washer and dryer.We want to assure you that we aim to meet all our guests' needs and expectations. Your insights about the washer and dryer will be noted. It's important for us to understand where we can improve, and your feedback is instrumental in that regard.We hope that you will consider staying with us again in the future. We would love to provide you with an impeccable experience.Kind regards,

10/10 Excellent

Kevin, Irvine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been staying at this hotel for several years. I gave it a 5 star rating but they are going to need to start refreshing it to keep that rating in future. Also, a bit more staff training would be helpful as they were not at a 5 star level in terms of outgoig friendliness. For example, when we checked out we got a goodbye. No inquiry how our stay was or whether the room needed anything.
Response from Your Adina Westend Team on 19 Dec 2023
Dear Kevin,It is always a pleasure to welcome you at the Adina Apartmenthotel Frankfurt Westend year after year. Your feedback and suggestions are highly valuable to us, as it helps us to continually improve our services.We are committed to maintaining the high standards you have come to expect, and we understand your concerns about the need for refreshing the hotel to maintain our star rating. Rest assured, our goal is to constantly enhance the experience for our guests.We also note your comments about the staff friendliness. It is our intention to make every guest feel welcomed and valued, and we regret if we fell short of that during your check-out process.We sincerely appreciate your continued patronage and your insightful observations. We look forward to the opportunity of serving you again in the near future.Kind regards,

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Your Adina Westend Team on 19 Dec 2023
Dear Anthony,thank you very much for your review and rating.We hope to welcome you back again soon.

10/10 Excellent

Karl, Carmel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a very good stay here. The apartment style accommodations had everything we needed. It was a 10-15 minute walk to the main train station, which we did almost every day.
Stayed 7 nights in Dec 2023
Response from Your Adina Westend Team on 13 Dec 2023
Dear Karl,It's wonderful to hear that your stay at our hotel was a positive experience. The apartment-style accommodations at Adina Westend are designed to provide all the home comforts our guests may need, and we are glad to know they met your expectations.We are also pleased to know that the proximity to the main train station was convenient for your daily plans. We always strive to offer a location that makes commuting easy for our guests.We hope to welcome you back soon for another enjoyable stay.Kind regards,

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Your Adina Westend Team on 12 Dec 2023
Dear Rachel,thank you for your rating.We hope to welcome you soon again.

10/10 Excellent

tomoko

Liked: Cleanliness, property conditions & facilities
They have floor heating in the bathroom, which was so nice on a freezing day.
Stayed 2 nights in Dec 2023
Response from Your Adina Westend Team on 12 Dec 2023
Dear Tomoko,We are delighted to hear that you enjoyed the comfort of our heated bathroom floors, particularly on a cold day. Ensuring that our guests feel cozy and relaxed is a high priority for us at Adina Apartmenthotel Frankfurt Westend. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Jayme

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from Your Adina Westend Team on 6 Dec 2023
Dear Jayme,It's delightful to hear that your stay at Hotel Adina Apartmenthotel Frankfurt Westend was enjoyable. We continually strive to provide an experience that leaves our guests satisfied and your positive feedback is a testament to our efforts. We look forward to welcoming you back for another pleasant stay in the future.Kind regards,

10/10 Excellent

Vanessa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
we had 2 2 bedroom apartments for 2 families. great size & facilities. welcoming & helpful team.
Stayed 2 nights in Dec 2023
Response from Your Adina Westend Team on 6 Dec 2023
Dear Vanessa,Your positive remarks about our spacious apartments and facilities are greatly appreciated. It is heartening to hear that our team could contribute to making your stay with us enjoyable. We strive to provide a comfortable and welcoming environment for all our guests, and your feedback truly motivates us to continue doing so.We look forward to welcoming you and your families back in the near future.Kind regards,

10/10 Excellent

tricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room had a small kitchen with a large fridge, a dishwasher, oven, double burner stovetop and a washer dryer. They also supplied the basics eg washing-up-liquid and capsules for dishwasher and washer dryer. All soft furnishings and bedding were in excellent condition. The bathroom had plenty of toiletries, with great water pressure in the shower. This was a great choice of hotel at a great price. The main station, buses, trams and underground were all nearby too.
Stayed 3 nights in Dec 2023
Response from Your Adina Westend Team on 5 Dec 2023
Dear Tricia,It fills us with joy to learn that your stay at the Adina Apartmenthotel Frankfurt Westend was a satisfying one. It's fantastic to know that the room amenities, including the kitchen and bathroom facilities, met your expectations and added convenience to your stay. We always strive to provide our guests with a comfortable and well-equipped environment, so your words mean a great deal to us. It's also nice to hear that our location added value to your stay, making your transportation easy and accessible.We hope to have the pleasure of welcoming you back for another exceptional experience in the future. Kind regards,

6/10 Okay

Rita

Business traveller
Liked: Room comfort
Nice hotel and nice location. Friendly staff! However i spent 5 days without anyone cleaning the room or changing towels and bed sheets. They come only every 3 days, if you want u pay for them to clean before. This was the only thing I didn’t like, for the amount paid i expected more.
Stayed 4 nights in Nov 2023
Response from Your Adina Westend Team on 5 Dec 2023
Dear Rita,It's heartening to hear that you found our hotel and location to your liking and that our staff treated you with the friendliness that Adina Westend is known for. However, we regret to learn about your dissatisfaction with our housekeeping schedule. Our goal is to provide an optimal balance between guest privacy and service. Your feedback is invaluable as we continue refining our operations to meet the varying needs of our guests. Stay over cleaning is possible anytime free of charge, and additional towels are available at reception. If you require a full service in between the regular linen and towel change, this does come at an extra cost.We appreciate your understanding and hope that, despite this, you found your overall stay enjoyable. We look forward to serving you again and providing an even better experience.Kind regards,

8/10 Good

MIHYE

Business traveller
Liked: Property conditions & facilities
Breakfast was fine. And it was safe to walk at night.
Stayed 20 nights in Nov 2023
Response from Your Adina Westend Team on 1 Dec 2023
Dear MIHYE,It's wonderful to hear that you appreciated the breakfast and felt safe during your stay at the Adina Apartmenthotel Frankfurt Westend. We pride ourselves on providing top-notch services and a secure environment for our guests. We look forward to welcoming you back soon.Kind regards,

10/10 Excellent

Srinivasan

Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay in frnkfurt.
Stayed 4 nights in Nov 2023
Response from Your Adina Westend Team on 1 Dec 2023
Dear Srinivasan,It is delightful to hear that you found our hotel to be a good place to stay during your time in Frankfurt. Your satisfaction is our utmost reward and we are pleased to know that we were able to meet your expectations.Should you find yourself in Frankfurt in the future, we would be more than happy to welcome you back to Adina Apartmenthotel Frankfurt Westend. Kind regards,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and friendly. Location was excellent, especially with plaza right around the corner.
Stayed 6 nights in Nov 2023
Response from Your Adina Westend Team on 20 Nov 2023
Dear Joel,It is delightful to hear that you had a positive experience with our staff and found the location of our hotel to your liking. Indeed, the proximity of the plaza is one of the perks that our guests appreciate. We are committed to ensuring that each stay at Hotel Adina Apartmenthotel Frankfurt Westend is memorable and enjoyable. Your comments affirm that we are on the right track.We look forward to hosting you again on your next visit.Kind regards,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I travelled to Frankfurt from the UK and thoroughly enjoyed our stay in Adina Apartments Hotel. We stayed in a standard apartment which we found to be spacious, clean, quiet and superbly equipped. It really felt like a luxury stay helped by little touches such as a 'self defogging' bathroom mirror, a television with channels from a number of different countries, and the filter coffee/drinks options. A fine finish overall, top marks. As for the area, it feels like a business area of the city with modern, tall buildings and a fabulous mall next door which includes a grocery store, pharmacy and many options to grab a quick lunch. The train station and river Main is about a ten minute walk, be warned, you don't want to hang around the area immediately surrounding the train station especially at night as it feels very unsafe, but the Adina is a comfortable distance from this and you definitely notice the area change. We also walked to beautiful Römer which took about 30/40 minutes and the gardens/butterfly house which took about 25 minutes (7€ in an Uber back to Adina). It cost 40€ in an airport taxi to get to the Adina but under €25 in an Uber to return from the Adina to the airport. (November 2023) A free, secure baggage check is available if you want to get in some last minute exploring after checking out. Overall a fantastic, modern base in Frankfurt and we will definitely book again if we return to Frankfurt.
Response from Your Adina Westend Team on 15 Nov 2023
Dear Victoria,We are delighted to read your comprehensive review of your stay at Adina Apartmenthotel Frankfurt Westend. It warms our hearts to know you and your husband found your apartment spacious, clean, quiet, and superbly equipped. We aim to create a comfortable, luxurious experience for our guests, and it's pleasing to hear we succeeded in this during your stay.Your feedback about the surrounding area is very insightful and will undoubtedly be useful for future guests planning their trips. It's great to hear that you found the nearby mall and its amenities convenient, and that the proximity to the train station and the river Main added value to your stay. We're glad that you found our location to be a safe and comfortable distance from the bustling city centre, and that you were able to explore beautiful locations like Römer and the gardens/butterfly house with ease. Also, knowing that our secure baggage check service was helpful for your last-minute exploration makes us happy.We look forward to welcoming you back to Adina Apartmenthotel Frankfurt Westend for another fantastic stay should you return to Frankfurt.Kind regards,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay and everyone was friendly
Stayed 4 nights in Nov 2023
Response from Your Adina Westend Team on 8 Nov 2023
Dear Andrea,We are delighted to hear that your stay at the Adina Apartmenthotel Frankfurt Westend was enjoyable. Our friendly staff is indeed one of our greatest assets and your words of appreciation will certainly be passed on to the entire team. We look forward to welcoming you back soon for another memorable experience. Kind regards,

10/10 Excellent

Renee

Liked: Cleanliness, property conditions & facilities
Very nice hotel and atmosphere. Friendly staff at reception and dining. For me, the bed was too hard.
Stayed 2 nights in Nov 2023
Response from Your Adina Westend Team on 7 Nov 2023
Dear Renee,It's heartening to hear that you enjoyed the atmosphere and our friendly staff at Adina Apartmenthotel Frankfurt Westend. Our team is committed to providing a welcoming environment and exceptional service to all our guests.We're sorry to hear that the bed was not to your comfort level. Everyone has unique preferences, and we aim to ensure that all our guests have a comfortable stay. Your feedback is valuable to us and we will certainly take note of it.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,

10/10 Excellent

terry

Liked: Cleanliness, room comfort
Perfect place to stay!
This was an amazing hotel! The hotel was pretty, the room was very clean and the staff was helpful! The room was very nice sized as well as having a microwave, refrigerator, abs best of so a washer/dryer combo! We have have way thru our 3 week vacation when we stayed here, so I was so thankful to do sons laundry!😊
Stayed 3 nights in Nov 2023
Response from Your Adina Westend Team on 8 Nov 2023
Dear Terry,Your delightful remarks about your stay at Adina Apartmenthotel Frankfurt Westend are greatly appreciated. We are thrilled to hear you enjoyed the cleanliness and spaciousness of our rooms, complete with handy amenities like a microwave and washer/dryer combo. Knowing that our team could contribute to a pleasant experience during your three-week vacation fills us with pride. We strive to provide an exceptional service for all our guests and your words are a testament to this commitment.We look forward to welcoming you again in the future, offering the same level of service and comfort that you've come to appreciate.Kind regards,

10/10 Excellent

Liwen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Not walkable from train station with many luggage but still possible if you want to. Right behind Skyline Plaza which has a big supermarket, shopping stores and a food court and cafes. Not that near to city centre. But the hotel staffs are really nice to me and family. Very happy to have chose this hotel. Thank you Adina and hotel staffs.
Stayed 1 night in Oct 2023
Response from Your Adina Westend Team on 7 Nov 2023
Dear Liwen,Your kind words about our staff and hotel are truly heartening to read. It's wonderful to know that you found our location advantageous, being close to the Skyline Plaza with its amenities. We understand that accessibility is important, and we appreciate your comment about the distance from the train station. We're genuinely glad that you chose to stay with us and that you had a satisfying experience. It was a pleasure to serve you and your family.Kind regards,

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights. Room was not serviced once. No change of towels, toilet paper, bins not emptied, bed not made.
Stayed 4 nights in Oct 2023
Response from Your Adina Westend Team on 30 Oct 2023
Dear Michael,thank you for your feedback in regards to your recent stay. Your feedback is highly appreciated as it helps us strive for improvement.It's part of our commitment at Adina Westend to ensure our guests have a comfortable and enjoyable stay. The cleanliness and readiness of our rooms is a crucial aspect of this. Your experience does not reflect the high standards we set for ourselves. Once again, we apologize for any inconvenience this may have caused. We hope that we can have another opportunity to serve you better in the future.Kind regards,

4/10 Poor

Lina

Business traveller
Liked: Cleanliness, property conditions & facilities
When I asked if they could move me from the first floor to another floor they told me that wasn't possible due to the grade of the room. The location of the room was near the elevators, which wasn't necessarily a problem, but there was a noise outside of the room that sounded like someone trying to enter my room with a card key, which kept me up at night. Second, the cell phone and network reception in the room was poor. I had to go to the lobby to get any reception.
Stayed 2 nights in Oct 2023
Response from Your Adina Westend Team on 30 Oct 2023
Dear Lina,It's indeed distressing to learn about the inconveniences you've faced during your stay at Adina Apartmenthotel Frankfurt Westend. We always aim to ensure that every guest has a comfortable and peaceful stay with us.We deeply regret that the location of the room and the noise disturbed your peace. Our team always strives to accommodate the needs of our guests, and we are sorry if we fell short in this instance. Our hotel is designed to provide a haven of tranquillity for our valued guests, and we apologize if your experience was different.Furthermore, your comments about the cell phone and network reception are noted. We understand how essential connectivity is in today's digital age and apologize for any inconvenience this may have caused.We are thankful for your feedback as it assists us in our continuous endeavour to improve our services. We hope to have the opportunity to welcome you back, and strive to make your next stay with us more comfortable and seamless.Kind regards,

8/10 Good

Melinda

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Your Adina Westend Team on 18 Oct 2023
Dear Melinda,It's truly delightful to hear that your stay at the Adina Apartmenthotel Frankfurt Westend was wonderful. Your kind words inspire us to continue delivering unparalleled service and an exceptional experience. We look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, room comfort
Perfect business stay
An outstanding hotel. Hotel and room finished to a very high standard, spotlessly clean and very well equipped.
Stayed 3 nights in Oct 2023
Response from Your Adina Westend Team on 18 Oct 2023
Dear Allan,It is truly heartening to hear such positive thoughts about your stay at our hotel. We are glad that our commitment to maintaining high standards in cleanliness and facilities resonated with your experience.We take great pride in providing a well-equipped, pristine environment for our guests, and your recognition of these efforts is deeply appreciated. It is feedback like yours that inspires us to continually strive for excellence.Once again, thank you for your review. We hope to have the pleasure of welcoming you back to the Adina Apartmenthotel Frankfurt Westend in the future.Kind regards,

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, amenities
We loved the room and amenities. The hotel was clean. There was close proximity to a super market which was nice for making food in the room. However there was a sewer odor in the lobby. Behind the hotel was nice with shopping and fast food. Between the hotel and train station we did not feel safe and it was very dirty.
Stayed 2 nights in Oct 2023
Response from Your Adina Westend Team on 18 Oct 2023
Dear Aaron,It is heartening to note that you found our rooms and amenities enjoyable. Our aim at Adina Westend is to provide a comfortable and clean environment that enhances the stay of all our guests.We are glad that you found the close proximity to a supermarket beneficial. In addition, the shopping and fast food options behind our hotel certainly add to the convenience of our location.We regret to hear about the unpleasant experience near the train station. We can understand how such an experience can cause discomfort. Rest assured, we are dedicated to ensuring the safety of our guests and will continue to work closely with local authorities to maintain our surrounding area's cleanliness and security.Your feedback regarding the odor in the lobby has been noted. We are committed to continuously enhancing our guests' experience, and your feedback plays a crucial role in this process.We look forward to hosting you again, and we strive to make your future stays even more enjoyable.Kind regards,

10/10 Excellent

Abdou-Baste

Liked: Cleanliness, room comfort
Nice hotel
Stayed 1 night in Oct 2023
Response from Your Adina Frankfurt Westend Team on 11 Oct 2023
Thank you very much for your positive feedback. We are delighted to hear that you enjoyed your stay, and we look forward to welcoming you back to our establishment soon.Best regards,

10/10 Excellent

Chong Choon

Liked: Cleanliness, amenities
Fast checkup. Room is excellent
Stayed 1 night in Oct 2023
Response from Best regards, your Adina Frankfurt Westend Team on 11 Oct 2023
Dear Chong Choon,Thank you for your feedback. We're pleased to hear that you had a quick check-in experience and that you found the room to be excellent. Your satisfaction is important to us. We hope to welcome you back.

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and excellent communication. Great price for location and size of room.
Response from Your Adina Westend Team on 6 Oct 2023
Dear Jose,Your kind words have truly brightened our day! We are thrilled to know that you found our staff to be great, and appreciated our excellent communication. It brings us joy to learn that you felt the price was well-matched to our location and the size of our rooms.Your satisfaction is our top priority, and knowing that we have succeeded in providing you with an enjoyable stay is highly rewarding. We hope to have the pleasure of welcoming you back to Adina Apartmenthotel Frankfurt Westend in the near future.Kind regards,

10/10 Excellent

Samir

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and convenient
Stayed 3 nights in Sep 2023
Response from Your Adina Westend Team on 5 Oct 2023
Dear Samir,We're delighted to know that you found our hotel both nice and convenient. We always strive to offer our guests a comfortable and hassle-free experience. It's encouraging to see that we met your expectations during your stay. Please do visit us again whenever your travels bring you back to this part of the city. We look forward to serving you in the future.Kind regards,

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 5 Oct 2023
Dear Brenda,thank you for your kind review,Please do visit us again whenever your travels bring you back to this part of the city. We look forward to serving you in the future.Kind regards,

10/10 Excellent

ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good spot near baunhof and shopping and restaurants.
Stayed 3 nights in Sep 2023
Response from Your Adina Westend Team on 4 Oct 2023
Dear Ron,It's delightful to hear that you appreciated our convenient location near the main train station, shopping centers, and array of restaurants. At the Adina Apartmenthotel Frankfurt Westend, we understand the value of a prime location and strive to ensure our guests can easily access the various attractions Frankfurt has to offer. We hope your experience with us will lead you back the next time your travels bring you to Frankfurt. Kind regards,

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, room comfort
Nice apart hotel in Frankfurt. Comfy spacious rooms with real king size beds. Like most German hotels the air conditioning is limited down to 21 Celsius and it has trouble achieving that. Best is 23 to 24 so it can be a little too hot at night and you have to open all the windows.
Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 28 Sept 2023
Dear Rose,It's wonderful to hear that you appreciated the comfort and spaciousness of our rooms at Adina Apartmenthotel Frankfurt Westend. We understand how important a good night's sleep is and we're glad you found our king size beds to your liking.Regarding the air conditioning, we understand that optimal room temperature is a personal preference and we're sorry if it didn't meet your expectations. Your comfort is our priority and we always strive to provide an environment conducive to a good rest.Your feedback is greatly valued and we look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Jordan

Liked: Cleanliness, room comfort
Great stay
Brilliant hotel, beautiful rooms and friendly staff
Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 28 Sept 2023
Dear Jordan,It's delightful to hear such positive words about our hotel. We're glad your stay at Adina Apartmenthotel Frankfurt Westend surpassed your expectations and you enjoyed our well-appointed rooms. Your kind remarks about our staff are much appreciated as we strive to provide a friendly and welcoming experience to all our guests.We eagerly anticipate your return. Kind regards,

6/10 Okay

Olga, Lakewood

Stayed 1 night in Sep 2023
Response from Your Adina Westend Team on 26 Sept 2023
Dear Olga,thank you for your review.It seems that you were not entirely satisfied with your stay and we would like to find out what we could have done to make your stay more enjoyable.We hope to welcome you back again soon.

10/10 Excellent

Hinako

Liked: Cleanliness, property conditions & facilities
Very stylish and modern
Stayed 3 nights in Sep 2023
Response from Your Adina Westend Team on 25 Sept 2023
Dear Hinako,We are delighted to hear that you found our hotel stylish and modern. It is always gratifying to know that our guests appreciate our effort to provide a contemporary and comfortable environment. We look forward to welcoming you back in the future for another enjoyable stay at Hotel Adina Apartment Frankfurt Westend.Kind regards,

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, room comfort
Good aircon
The aircon and wifi worked well, quiet, fairly central location. Small kitchenette was reasonably well equipped.
Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 25 Sept 2023
Dear Alexander,We're pleased to learn that our amenities, including the air conditioning and Wi-Fi, met your expectations. It's also wonderful to know that you appreciated our tranquil and central location, as well as the functionality of our kitchenettes. At Adina Westend, we strive to create a comfortable and convenient environment for our valued guests.We look forward to welcoming you back on your next visit.Kind regards,

10/10 Excellent

William, Eugene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The prooery is about a mile from old town. There is a subway stop within about two nlocks of the hotel (U4, Messe stop, one stop from the main train station, or about a 12m walk).
Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 19 Sept 2023
Dear William,It's wonderful to read that you found our property's location to your liking. Proximity to public transport and the old town is indeed one of the highlights of our Hotel Adina Apartmenthotel Frankfurt Westend. We hope you enjoyed exploring the surroundings and appreciate your feedback.Kind regards,

10/10 Excellent

Akinpelu

Travelled with family
Liked: Cleanliness, room comfort
Excellent stay
The Hotel was great and according to my wife the receptionist were suprirsed that we got such a good deal they can not believe it they were talking about it in Spanish but my wife speaks five languages. Not a negative comment but a comment that confirms that we got a great deal thanks Hotel.com
Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 18 Sept 2023
Dear Akinpelu,It's truly delightful to hear that your stay at Adina Apartmenthotel Frankfurt Westend left a positive impression on you. We take pride in offering our guests high-quality service at competitive rates, and it seems you've had a firsthand experience of this. As for the conversation in Spanish, our team is diverse and multilingual which only enriches the cultural experience for our guests. Rest assured that the language barrier was not meant to create an uncomfortable environment, but rather to enhance the cosmopolitan atmosphere of our hotel.We hope you and your wife will consider us for your future travels. It would be our pleasure to welcome you back.Kind regards,

2/10 Terrible

Robert

Liked: Cleanliness, room comfort
The absolute worst check in staff - avoid.
Worst check in I’ve ever experienced. Rude behavior by check in staff. I understand when a room isn’t ready until 3pm. When we tried to check in at 1:15pm after traveling all day, I was under the impression our room would be a priority to clean. We waited 1 and 1/2 hours in the closed, empty bar area. The staff never notified housekeeping and we didn’t get our room on time. Unbelievable, when challenged the made up untrue excuses. I asked for the manager and some girl comes out (after 10 minutes), knows nothing and then tells me she’s actually not the manager. I have to wait another 10 minutes to actually speak to the manager. The next morning is even worse. I approach the front desk and am completely ignored, after several minutes I ask is anyone willing to help me? The three of them say nothing, absolutely nothing. My request for ice was a huge inconvenience and the young man (just wearing white T underwear t shirt), became agitated, aggressive and almost violent. He demanded me to follow him, I finally told him that I don’t work here, I am a guest and to please remember that, then he tried to grab the ice back, causing me to nearly fall. All the manager could say was “ I’m sorry”. Where do they train these employees? In prison is my guess. I’ve reached out to corporate offices, they never responded . Poor behavior starts at the top, and certainly trickles down.. one good employee is Nina, friendly, and kind.
Stayed 1 night in Sep 2023
Response from Your Adina Team on 18 Sept 2023
Dear Robert,Firstly, let us express our deepest apologies for the series of unfortunate incidents that you encountered during your stay at our hotel. We pride ourselves on our hospitality and service, and it's clear that we fell short of our standard during your visit. As you stated there was an unfortunate wait time during your early arrival and due to the occupancy we were unable to prioritize your room. We do hope though that the two complementary glasses of wine during you wait period before the check in did help to sooth your displeasure.Your experience at the check-in and your interaction with our staff is not reflective of the professional and friendly demeanor we strive to uphold. We understand how important it is for our guests to feel respected and cared for, and it's disheartening to hear that this was not your experience.Please be assured that your feedback has been noted and we are truly sorry that your experience with us was less than satisfactory. We appreciate you bringing these issues to our attention. On a positive note, we're glad to hear that our staff member, Nina, was able to provide you with the friendly and kind service we aim for. We hope you had a pleasent return journey.Kind regards,

10/10 Excellent

Bing

Stayed 2 nights in Sep 2023
Response from Your Adina Westend Team on 4 Oct 2023
Dear Bing,thank you for your kind review.We hope to wlcome you back again soon.