Berlin Hotel Guide - GSW Headquarters hotels in Berlin, Germany.

"I booked this hotel to attend a performance at the Berlin Philharmonie. My trip was postponed due to the cancellation of flights through Dubai as a direct result of the ongoing Middle East conflict: a force majeure situation affecting an entire international tour. I did not request a refund. I asked only for a credit note to apply toward a rebooked stay later in 2026. The hotel would have retained my full payment and gained a confirmed future booking. Over several weeks I sent multiple emails, each met with the same templated response citing booking conditions. Requests to speak with a General Manager were ignored or deflected, with the final response coming from a Reservations Manager repeating the same denial. I was unable to stay and cannot comment on the rooms or facilities. However, international travellers booking for specific events should be aware that this hotel does not appear to exercise discretion or goodwill in genuine force majeure circumstances."

"Great basic hotel"

"Getting out of the shower is quite an expérience "

"The location was excellent and the staff was very friendly. We enjoyed signature cocktails at the bar's happy hour and the poetry "photo booth" in the lobby was a very welcome surprise! The only downside was that our room was not checked on once during our 5 day stay, but when asked, the staff was always quick to provide what we needed. "

"The hotel was very quiet and comfortable. The staff was friendly and helpful. The location was great for everything that we wanted to do in Berlin. "

"The room was smallish but meet all our needs"

"Excellent location, rooms were clean although basic as expected but showing signs of tiredness, also we were allocated two accessible rooms, shower curtains didn't fit / work properly. Also when checking in we were made to pay extra for kids breakfast even though we had already prepaid. Breakfast was fine for a basic continental. "

"Fine"

"Great location for sightseeing. We had a one bedroom apartment with 2 beds in the living room for kids. We still had a sofa to sit on and it was a well equipped space for a family of 4 over 5 days. Dishwasher, washing machine and tumble drier all made it an easier holiday. Unfortunately, the pool was out of action due to a technical problem which they said will be fixed in 2 weeks. We had the breakfast on the first day which was good and even had gluten free cereal and bread which I enjoyed. Overall a lovely place to stay and we had a great time in Berlin "