Hi Jee Hae,Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and apologize for any inconvenience caused by the odor. We didn't receive any reports from this one during your stay because we will always respond to this type of issues that is happening during th guest's stay.Ensuring a pleasant stay for our guests is our top priority, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm Regards,Gold Coast Inn

Hi Sunny,Thank you for taking the time to share your feedback following your recent stay at Gold Coast Inn. We truly appreciate your detailed review and the opportunity to address your concerns.We're delighted to hear that your check-in experience with our customer care team was smooth and efficient, and that you found your room to be nice and clean. Your compliments about our convenient location near the tram station and within walking distance to Surfers Paradise are greatly appreciated.Regarding your suggestions for improvement, we take them seriously and will certainly consider them to enhance our guests' experience. With regard to the elevator, we have this one provided in the listings already so that those guests with special needs can see it by the time they booked for transparency. Regarding the lighting in the rooms, we appreciate your feedback and will explore options for creating a warmer and more comfortable ambiance for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Gold Coast Inn

Hi Jeff,Thank you for taking the time to share your feedback regarding your recent stay at Gold Coast Inn. We sincerely apologize for any inconvenience you experienced during your visit.We're truly sorry to hear about the challenges you encountered with directions to access our facilities and the limited hours of our front desk. We made it very clear on the listings and booking confirmation with regard to the closing time of the reception so that guest can have time to plan out their stay. At Gold Coast Inn, we strive to provide exceptional service and ensure every guest has a comfortable and enjoyable stay. We understand the importance of clear communication and convenient access for our guests, and we will work diligently to improve in these areas. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.If you have any further concerns or feedback, please don't hesitate to reach out to us directly. Thank you again for bringing these matters to our attention.Warm regards,Gold Coast Inn

Hi Alison,Thank you for taking the time to share your feedback with us. We genuinely value all input as it helps us to continually improve our services.Firstly, we sincerely apologize for any inconvenience you experienced during your recent stay at Gold Coast Inn. It is always our intention to provide a seamless check-in process. Please know that we need information for the guest's checking in for security purposes and apologies if this resulted on an inconvenience on your part.Regarding the early check-in, it is our policy then early check-in has fee and it is stipulated in the listings since our standard check-in time is 2pm. While we strive to accommodate early arrivals whenever possible, there are times when additional charges may apply, mainly to cover the cost of preparing the room ahead of schedule. We appreciate your acknowledgment of our clean rooms. Maintaining a high standard of cleanliness is paramount to us, and we are delighted that this aspect of your stay met your expectations.In regard to your comments about the age of our motel, we understand that each guest has their own preferences when it comes to accommodation. While our property may have a certain charm stemming from its heritage, we continuously invest in renovations and updates to ensure a comfortable and enjoyable experience for all our guests.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that we are known for.Warm regards,Gold Coast Inn

Hi Gary,Thank you so much for taking the time to share your positive experience at Gold Coast Inn! We are thrilled to hear that your stay with us was without any hiccups. Providing outstanding service to our guests is always our top priority, and we are delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future! Warm Regards,Gold Coast Inn

Hi Ruth, Thank you for choosing Gold Coast Inn for your stay! We're absolutely delighted to hear that you had a wonderful experience with us. Your positive feedback truly means the world to us, and we're thrilled to have exceeded your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another memorable stay. Safe travels! Warm Regards,Gold Coast Inn

Hi Rachael,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our freshly renovated rooms and found our parking convenient. It's fantastic to know that the tram stop outside was also a convenient perk for you. We truly appreciate your kind words and hope to welcome you back to Gold Coast Inn again soon for another exceptional stay!Warm Regards,Gold Coast Inn

Hi Pauline, Thank you immensely for your glowing review! We are overjoyed to hear that your experience at Gold Coast Inn exceeded your expectations. Our team takes great pride in providing exceptional service and ensuring our guests have a memorable stay.It's wonderful to know that our convenient location, just a stone's throw away from the beach and public transport, added to the enjoyment of your visit. We are delighted that you found everything to your satisfaction.We appreciate your kind words and the time you took to share your feedback. It truly means the world to us. We eagerly await the opportunity to welcome you back for another fantastic stay.Warm regards,Gold Coast Inn

Hi Ben,We appreciate your feedback and are disappointed to learn that your experience at Gold Coast Inn did not meet your expectations. We strive to provide outstanding service to all our guests, and we regret that we fell short in your case. Your satisfaction is incredibly important to us, and we would love the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Gold Coast Inn

Hi Karma, Thank you for taking the time to share your wonderful experience at Gold Coast Inn! We're thrilled to hear that you found our location convenient, with easy access to shops, public transport, and nearby attractions. Ensuring our guests have a seamless and enjoyable stay is always our top priority, and we're delighted that we could contribute to your positive experience. We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the future! Warm Regards,Gold Coast Inn

Hi Karma,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at Gold Coast Inn. It's fantastic to know that our convenient location near public transport and attractions like Surfers Paradise arcade and Broadbeach worked well for you. We appreciate your recognition of our competitive pricing and improvements since your last visit. Your kind words motivate us to continue providing outstanding service. Looking forward to welcoming you back on your next visit! Warm Regards,Gold Coast Inn

Hi Kari,Thank you so much for your glowing review! We're thrilled to hear you enjoyed your stay at Gold Coast Inn. Our team works hard to provide outstanding service, and we're delighted it made your experience memorable. Looking forward to welcoming you back soon!Warm Regards,Gold Coast Inn

Hi Sharon,Thank you so much for your kind words! We're thrilled to hear you enjoyed our clean rooms. We appreciate your feedback about the noise, and we'll certainly look into ways to make your next stay even more comfortable. Can't wait to welcome you back to Gold Coast Inn! Cheers,Gold Coast Inn

Hi Jeremy, Thank you for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay at Gold Coast Inn. Your satisfaction is our top priority, and we're thrilled that you experienced outstanding service during your time with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Warm Regards,Gold Coast Inn

Hi Jeremy, Thank you for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay at Gold Coast Inn. Your satisfaction is our top priority, and we're thrilled that you experienced outstanding service during your time with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Warm Regards,Gold Coast Inn

Hi Colleen,Thanks for sharing your feedback. We appreciate your thoughts and apologize for any inconvenience you experienced. We're committed to improving and will address the issues you mentioned to enhance our guests' experience. We humbly accept the feedback that you have and we will use it on the upcoming plans that we have to improve our facility. Thanks for choosing us! Cheers,Gold Coast Inn

Hi Anne,Thank you so much for taking the time to share your positive experience at Gold Coast Inn! We truly appreciate your kind words and are delighted to hear that you found our service outstanding.We understand the challenges you faced with the stairs, and we apologize for any inconvenience caused. Your feedback is valuable, and we'll certainly take it into consideration for future improvements. We're grateful for your understanding and hope to have the pleasure of hosting you again in the future.Warm Regards,Gold Coast Inn

Hi William,Thank you so much for your kind words! We're thrilled to hear that you found value in our location. Providing outstanding service is our top priority at Gold Coast Inn. We appreciate your positive feedback and hope to welcome you back soon for another great stay! Warm Regards,Gold Coast Inn

Hi Ashleigh,Thank you for sharing your positive experience! We're delighted to hear that our proximity to the tram station added to your stay. Providing convenience is important to us, and we're glad you enjoyed it. If there's anything more we can do to enhance your future visits, please let us know. Looking forward to welcoming you back at Gold Coast Inn! Warm Regards,Gold Coast Inn

Hi Nathan,hank you for taking the time to share your thoughts with us! We're thrilled to hear that you enjoyed our lovely pool, appreciated the ample secure parking, and found our location to be convenient. Your positive feedback means a lot to us, and we're here to make your stay even more enjoyable in the future. With regard to the BBQ, we have it within the pool area. As per the housekeeping facilities, you can request to us for anything you want to be cleaned and if you wish to do it we have the facility but we need to request it as we cannot place it inside the unit. For the smoking, we are very strict on this one as it is part of our house rules but there are times that we have guest that is not following but we have them accountable and pay for the fine as we have housekeeping team who will report especially if there are strong smells.We look forward to welcoming you back to Gold Coast Inn soon!Best regards,Gold Coast Inn

Hi Glen,Thank you for taking the time to share your thoughts! We're glad you found our room clean and satisfactory. We apologize for any inconvenience caused by the highway noise. Your feedback is important to us, and we'll continue working to enhance our guests' experience. We hope to welcome you back to Gold Coast Inn for an even better stay in the future! Best regards,Gold Coast Inn

Hello Peter, Thanks for the feedback and I'm sorry that it wasn't a good experience for you. My team went to the unit and confirmed that the TV was indeed working. Also, we do have table and chairs inside the unit but it looks like it was not placed in the same spot on the photos because our previous guest has moved them. Thanks for the feedback about the cleanliness but we do have the after photos from the housekeeper and they were looking good.Best Regards,Gold Coast Inn

Hi Margaret,Thank you for your positive review! We're delighted to hear you found our rooms fresh and clean. We apologize for any inconvenience with the TV remote batteries that you need to purchase even though you could've just asked the reception and the parking situation. Your feedback is valuable, and we'll use it to enhance our services. We hope to welcome you back to Gold Coast Inn soon! Best Regards,Gold Coast Inn

Hi Grandin,Thank you for sharing your experience! We're glad to hear our late-night check-in process and secure parking met your expectations. If there's anything specific that led to the 3-star rating, we'd love to address it to ensure future stays are even better. Your feedback is valuable to us! Best Regards,Gold Coast Inn

Hi Graeme,Thank you so much for your positive feedback! We're thrilled to hear you had a great stay at Gold Coast Inn. Looking forward to welcoming you again soon! Best Regards,Gold Coast Inn

Hi Dom,We're genuinely sorry to hear about your disappointment during your stay at Gold Coast Inn. Your feedback is vital to us, and we take it seriously. With regard to the noise, we are along the highway therefore it is inevitable when it comes to vehicle noise. If these are noises from the guests, we already informed everyone regarding the house rules specifically on no loud noises. We appreciate your specific comments, and we will be addressing the issues raised to improve our facilities and service. Your experience is not reflective of the high standards we aim to maintain. We understand the impact this had on your holiday, and we sincerely apologize. Please be assured that we are committed to making necessary improvements. Best Regards,Gold Coast Inn

Hi Alex,We're truly sorry to hear about your experience at Gold Coast Inn. Your feedback is crucial to us, and we apologize for falling short of your expectations. With regard to no phone, we have provided you our numbers on your booking confirmation so that you can reach out to us anytime and we have reception available as well from 9am-5pm. With regard to the noise, we have included that in our house rules as we don' tolerate noise not to disturb the other guest. For WIFI, it is available at the reception. For the pool, it is cleaned everyday but it is open from the check-in time so it was used already with some of the guests. Please know that your satisfaction is our priority, and we appreciate your valuable input.Best Regards,Gold Coast Inn