Ratings based on 86 verified reviews

4.8 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 29 Oct 2019
The room was too small - inspite of high price, the hotel is good
Comment from Hotel Management
4 Nov 2019 by Julián Cabanillas General Manager, Hotel Management
Dear guest, Thank you for your valuable feedback. We have taken very good note of your comments! We hope to have the opportunity of welcoming you back in the near future. Kind regards, Julián Cabanillas General Manager
5 out of 5
by a verified traveller

Posted 7 Oct 2019
It was my perfect trip! Everything was great- the staff was super friendly and helpful. The room was beyond my expectations. 5/5 !!!
Comment from Hotel Management
7 Oct 2019 by Julián Cabanillas General Manager, Hotel Management
Dear Fifi, Thank you for recent review. Your comments brought a huge smile to my face! I was delighted to read that you had a lovely stay with us! Thank you for the kind words about our team - we will definitely pass them on. They will be thrilled! We are looking forward to welcoming you back to the Marbella Club. Kind regards, Julián Cabanillas General Manager
3 out of 5
by a verified traveller from Greater NY area

Posted 14 Sep 2019
Extremely expensive for the quality of service and only a 3 star hotel
Comment from Hotel Management
4 Oct 2019 by Julian Cabanillas General Manager , Hotel Management
Dear Hope, Thank you for you review. We appreciate the feedback as it helps us to improve our service and amenities. I would like the opportunity to speak to you personally to discuss your experience . Please contact the hotel and ask to be transferred to my personal line. Kind regards, Julian Cabanillas General Manager
5 out of 5
by a verified traveller

Posted 27 Aug 2019
Nice place! Comfortable and cozy! Very good food and kids club!!!
Comment from Hotel Management
27 Aug 2019 by Julián Cabanillas General Manager, Hotel Management
Dear guest, Thank you for your review. We were delighted to read that you had an enjoyable stay with us and that you liked our delicious gastronomy and innovative Kids Club. We are looking forward to welcoming you back in the near future. Kind regards, Julián Cabanillas General Manager
4 out of 5
by a verified traveller

Posted 8 Aug 2019
Beautiful property with lovely staff. Restaurants options leave a lot to be desired when considering how expensive the place is. Pools need updating. Spa is fantastic
Comment from Hotel Management
14 Aug 2019 by Julián Cabanillas General Manager, Hotel Management
Dear Guest, Thank you for your review. We were pleased to read that you enjoyed your time with us! On the other hand, thank you for your valuable feedback, it will help us to improve our service and facilities. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Julián Cabanillas General Manager
4 out of 5
by a verified traveller

Staff will enter the room at anytime.

Posted 5 Aug 2019 on Hotels
Nice property but it is a maze to walk through as every single staff person uses a 'golf cart' to transport themselves around. 'Golf carts' are parked everywhere including the entrances to the rooms, 'golf carts' zoom by when walking toward the beach carrying no one other than the staff member driving. The property is also not at all quiet or peaceful... there is a constant hum of weed-whackers. Be warned that the staff will enter the room at any time without knocking. I was very surprised to see the door to the room swing open without warning.
Comment from Hotel Management
6 Aug 2019 by Julián Cabanillas General Manager, Hotel Management
Dear Tim j, Thank you for your review. Please accept our sincerest apologies for any inconvenience caused due to our buggy service. We implemented this service to reduce our guests waiting time when going to and from our different facilities. We try to minimize the impact that this has on guests and we are sorry that you were disturbed during your stay. We hope to have the opportunity of welcoming you in the not too distant future. Kind regards, Julián Cabanillas General Manager
5 out of 5
by a verified traveller

Posted 25 Jun 2019 on Hotels
Comment from Hotel Management
3 Jul 2019 by Julián Cabanillas General Manager, Hotel Management
Dear Taraneh, Thank you very much for your review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back. Kind regards, Julián Cabanillas General Manager
5 out of 5
by a verified traveller

Idyllic oasis

Posted 27 May 2019 on Hotels
I don't say this often, but the pictures didn't do it justice! We loved our stay here - definitely the oasis we were looking for to unwind during a big trip!
Comment from Hotel Management
5 Jun 2019 by Julián Cabanillas, General Manager, Hotel Management
Dear Guest, Thank you for your review. We were delighted to read that you loved your stay with us. It is indeed a good place to unwind and recharge your batteries. We hope to welcome you in the near future. Kind regards, Julián Cabanillas General Manager
5 out of 5
by a verified traveller

Stunning hotel

Posted 6 Apr 2019 on Hotels
Comment from Hotel Management
16 Apr 2019 by Julián Cabanillas General Manager, Hotel Management
Dear Anthony, Thank you very much for your review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back. Kind regards, Julián Cabanillas General Manager
3 out of 5
by a verified traveller

Posted 11 Mar 2019
The hotel itself is beautiful and the room was large, luxurious and very comfortable. The issue was that the main swimming pool by the sea was under repair and the gym was under renovation. While the other pool was functioning it is set back from the beach and does not have the all important sea views that a beachside hotel usually offers. We booked only a few days before our stay. A hotel of this quality simply needs to inform guests in advance when major facilities will be out of action during a stay at the time of booking (whether directly or via Expedia) so an informed decision can be taken.
Comment from Hotel Management
4 Apr 2019 by Julián Cabanillas, General Manager, Hotel Management
Dear Guest, I was delighted to read that you liked our rooms and beautiful grounds. Please accept our sincerest apologies for any inconvenience caused due to our pool refurbishment. We try to minimize the impact that this has on guests and we are sorry that we couldn´t notify you earlier. We hope to have the opportunity of welcoming you in the not too distant future. Kind regards, Julián Cabanillas General Manager
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