Phoenix Hotel Guide. Hotels in Governmental Mall, Phoenix, United States of America

"view of roof was kinda gross"

"Everything was great. "

"Very nice overall. Food options limited "

"Convenient resort and casino for watching Spring Training baseball "

"It was a good place for the price. I was there for two nights with 3 kids, ages 3 years, 4 years, and 3 months old. We usually traveled during the day and would only come to the room to sleep at night. I mean, it's not Marriott, but I think it was also not Motel 6. They have fenced parking. Overall, it was good. "

"Tons of sport teams, kids screaming everywhere. "

"Lack of communication between employees had us waiting for the free airport shuttle for over 45 minutes. Called the number provided 3 times to see where the shuttle was and why it wasn’t showing up and the desk clerk said “make sure to go to the share ride side.” Later found out the bus was going to the opposite side where the cell phone lot was. Mentioned this when checking into the hotel and were told we would be reimbursed for having to pay for uber after waiting for so long for the shuttle that never came to share ride side of pickup but never received reimbursement. Desk clerk gave email to contact for a cash refund reimbursement but never responded to email and wasn’t seen again since check in the 3 days we stayed at the hotel. The main reason I booked was specifically for the free airport shuttle and this was the first problem encountered from the hotel. Was highly disappointed from first impression but everything else turned out fine. "

"We were going to only stay here for 1 night, because we flew in after midnight and we couldn’t get into our hotel for our cheer event until 10 am. This property looks nothing like how it’s advertised on the internet. We checked in and checked out with on an hour. I had to find a different hotel. The room was not clean stains on the pillows, bedding, the curtains had stains on them, the air conditioning and heating looked dirty with mold and ceiling had patched work from water damage. Outside of the property was fenced in it looks like an old vacant gas station that has been sitting there for 20 years. I paid $219. I did get my money back after talking with management at the hotel and Expedia the next day. This place is very run down."

"Nice outdoor views and location. Staff were less than eager to be helpful. Had some questionable unauthorized charges to room 2 days after checkout and was difficult to track down answers and get reversed. "