Grande Oaks Golf Club

During our stay, the air conditioning in our room was not functioning properly. We reported the issue more than five times, yet nothing was done to resolve it. Instead, someone was sent to our room simply to confirm that the AC was “working,” despite the room remaining uncomfortably warm. We were also given conflicting instructions by staff. One person told us to turn the fan off so the room could cool down, while another told us to keep it on. The temperature in our room was 23.5°C on the first day and 22.5°C the following day. We were told that the room could reach 21°C, but it never did. I have stayed at several RIU properties and have always had a positive experience, which makes this situation especially disappointing. This was the first time I felt that my concerns were repeatedly ignored rather than addressed. After bringing the issue to the hotel’s attention numerous times without a meaningful resolution, I am extremely disappointed with the way this was handled. Unfortunately, based on this experience, I would not feel comfortable staying at or recommending a RIU hotel in the future. I hope this feedback is taken seriously and used to improve how guest concerns are handled.