Gernika-Lumo Hotel Guide - Great Figure in a Shelter hotels in Gernika-Lumo, Spain.

"The rooms were small with unimpressive views. It’s in a semi-central, but uninteresting neighborhood. It’s totally acceptable for a basic stay. I did not have the breakfast. As usual, it’s overpriced. I would not stay there again."

"This is a great choice if you want to explore Bilbao. Location is great, practically annexed to the bus, tram and subway station. You can also walk to most attraction, including the old town (around 2km). Room was big and comfortable. The A/C worked great. Bed was a bit too soft for me. Shower had good pressure. Breakfast was delicious, they will cook your eggs to order. Everything was fresh, several types of bread, cheese and fruits. One downsize was parking. Use have to use the Intermodal parking and pay regular rate. I paid almost 50 euros for 3 days of parking. Overall a good stay."

"Location is excellent. Hotel is beautiful and staff super helpful. Thankfully they had valet for our rental car. "

"Only stayed for 1 night but really comfortable bed and nice room. Good location for everything!"

"Large spacious room and friendly staff with excellent English. Hotel was a short walk into the historic district and we appreciated the large car park on site (decent sized spaces for those with larger cars). "

"The room and communal areas were spotless. We didnt use the spa or breakfast facilities so can't comment on those. Our only regret was that we didn't go for a room with a view and had a room at the back which faced the wall and was a bit dark. Also, would be great if the skybar was open a bit later and was a bit bigger as it did get crowded and the bar downstairs wasnt open. Staff were friendly and helpful and the hotel has a fantastic location for exploring Bilbao."

"Great staff"

"Roof terrace is useless and staff not very helpful."

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "