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"All the staff were so nice. We had a dog with us and we had no problems at all. The receptionist was also so nice to give us a free upgrade since we decided to extend our stay for one more night! We'll definitely come back here again."

"Clean rooms. Excellent location, right next to the Riverwalk with amazing views! Just minutes from millennium park"

"Clean rooms, extremely friendly staff, onsite Starbucks, Lockwood restaurant was amazing, beautiful gathering area in the lounge. Close to all the Christmas must do’s. Decorated so so beautifully for Christmas!"

"Beautiful hotel. Super friendly staff"

"The room was pretty neat and clean. It had a welcoming atmosphere. When we checked in, walnuts cookies were offered and they were delicious! I enjoyed the view from my room towards the falls. I loved it! "

"Clean, spacious room, very comfortable bed and friendly, interested staff at check-in."

"Casino staff are very rude "

"We got upgraded at check in the staff was very helpful and nice the room was great. We got free breakfast and even reception and a bunch of coupons for restaurants in the hotel and near by. Great walk ability to all the things and view of the falls. Will be staying again "

"Very nice receptionist, don’t know her name 12-20-2025"