H10 Hoteles hotels in Greater Antilles, Caribbean

"Room was clean and the AC was amazing! Comfortable bed amd great view. Amaing fun pool and great drinks! Only thing lacking was the food it was just ok. "

"Staff need more training"

"The grounds are pretty but this hotel is dated. The AC didn't work at all, only one outlet in the room worked and the food wasn't good. Also they should have golf carts or something to transport ppl from one end to the other. It's soo big and I have a bad knee so maneuvering the property was difficult"

"All is good "

"Room was cleaned daily. Staff were helpful."

"Recommended will go back "

"The resort itself is a 4/5, the food is not bad and the buffet has many options and good for breakfast lunch and dinner. However, the staff are so rude and pushy. We were physically harassed by “animacion” staff to participate in games we didn’t want to. and by physical i mean grabbed and pulled and shushed and tried to force into participating after multiple times saying we’re not interested and no thank you. We also had such a difficult time with the app. we could not set it up or get ahold of the front desk to help us get basic things like towels. multiple times our room was cleaned and all of our towels were taken but not restocked. 20% of the staff were kind and welcoming and made for an enjoyable experience but honestly this resort cannot be 5 stars like advertised if their staff has as bad of manners as what we experienced. We understand there’s amenities available but we were so sick of being harassed everyday to do the spa, play volleyball do excursions or purchase unnecessary souvenirs on the beach. For the most part we did enjoy our stay outside of these experiences. Would i recommend someone else stay here? definitely not but that’s simply because of the way we were treated by staff. and mind you we did tip occasionally when service was good. so to end this review honestly it deserves a 3/5. Good enough but would not return."

"Everything was great , the bed in the room was very horrible to sleep on"

"It was clean overall but tacking on an obligatory $43 a night extra fee that the hotel dictates how to spend was not appreciated. $5 at snack shop with only choice is a bag of chips!"