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Reviews of Hotel Hermes

3 out of 5
Hotel Hermes
Iroon Polytechniou 94, Kissamos, Crete

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 38 reviews" "
Rating 8 - Good. 14 out of 38 reviews" "
Rating 6 - Okay. 7 out of 38 reviews" "
Rating 4 - Poor. 5 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great experience
We absolutely loved our stay at this hotel. The staff was exceptionally helpful: booked a COVID test for us, set up a van ride to the port, and even packed us a breakfast when we planned to check-out prior to breakfast. The only issue we had was that we couldn’t find a TV remote, but who wants to watch TV on this amazing island anyway? Fantastic hotel for a couple who wants to stay away from resorts.
Stayed 1 night in Aug 2021

6/10 Okay

Expedia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Average hotel but nice
Free private parking at the hotel`s yard. Breakfast included - overall good selection of products. The hotel manager recommended us a nice restaurant nearby with reasonable prices - we went there and were satisfied. The hotel owner is a nice guy with great sense of humour. The hotel is very close to a beach - an average beach in general but suited us fine the last day when we were searching for a place to sunbath for a couple of hours. I would expect a nicer room for 65 euro, this was was too basic for the price.
Stayed 1 night in Jul 2021

4/10 Poor

Simone

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Costas, Athens Greece

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's a good 3 stars hotel. The rooms are clean and spacious.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t found any problems. We appreciate a lot everythings.
Stayed 3 nights in Jul 2019
Response from Management on 31 Jul 2019
Thank you very much for your stay in Hermes Hotel. Nice to meet you! We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good base from which to explore Kissamos.
As good as ever, excellent.
Stayed 1 night in Sep 2018
Response from Dimitra Hermes Hotel on 28 Sept 2018
Thank you very much! we appreciate your coments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Could hear the neighbors a bit too much, staff were very friendly and the room itself was nice.
Stayed 1 night in Sep 2018

10/10 Excellent

Jill

Very welcoming and comfortable hotel.
Very Comfortable room, quiet. Reception on arrival was efficient making us feel very welcome. Excellent breakfast with very helpful staff looking after our needs.
Stayed 1 night in Sep 2018
Response from Dimitra Hermes Hotel on 26 Sept 2018
Thank you very much Jill, we appreciate your comments!

8/10 Good

lynden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3* Hotel with style and comfort. Recomended.
Enjoyed our stay here. Staff extremely helpful and polite. Pool area was very clean and there were plenty of sunbeds to choose from in the shade or full sun. Breakfast was buffet style continualy being replaced by the attentive staff. The menu did not change much over the six days we were there , but was plentyful. Our room was disappointing but very clean and the en suite was well equipped. We would have appreciated facilities for tea and coffee in the room.
Stayed 8 nights in Sep 2017

4/10 Poor

Maria, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travellers be warned
I would avoid this hotel. I stayed here one night as it was the cheapest hotel I could find that find that was close to the port. I had to catch a boat at 7.00 in the morning. I was dissatisfied as the bathroom had a terrible odour. This was obviously a plumbing issue that I hope the hotel will repair to increase their occupancy rate. The hotel did appear empty!! There was an excellent restaurant located a few streets towards the beach.

6/10 Okay

Yannis, Athens, Greece

Liked: Property conditions & facilities
Quite Ok hotel, close to the beach
Quite Ok hotel with comfortable rooms. I didn't take breakfast there

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Overall ok hotel but low internet connections
Stayed 2 nights in Aug 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

ludovic

Disliked: Staff & service, property conditions & facilities
Belle piscine, bonne literie. Petit déjeuner correct. Salle de bain et lieux communs qui méritent d’être rafraîchis. Chambre non faite sous prétexte qu’il faut avertir 24h avant.
Stayed 2 nights in Aug 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Management on 29 Jun 2021
Thank you for your review

8/10 Good

gadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Dim., Germany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Απλό και πολύ καλά οργανωμένο ξενοδοχείο. Καθαρό και με ωραίους χώρους έξω. Θα ξανά πήγαινα.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Accoglienza e personale veramente speciali. Ottima colazione. Camera spaziosa. Unica pecca: Il bagno con la doccia nella vasca, alquanto scomoda.
Stayed 7 nights in Aug 2019

10/10 Excellent

gianluigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo in tutto
Prezzo molto invitante. Posizione ottima per visitare le spiagge più belle di creta. A 1km da kissamos. Colazione ottima e abbondante. Camera spaziosa e pulita. Personale cordialissimo e soprattutto proprietario che parla benissimo italiano. Avevamo il volo la sera tardi e ci ha offerto gratuitamente il late check out all orario che a noi facesse più comodo. Super consigliato!
Stayed 3 nights in Jul 2019

8/10 Good

ramyan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

4/10 Poor

Isabelle

Moyen
Bon accueil à l arrivée mais pas d eau chaude dans la douche salle d eau vétuste et moyen propre Néanmoins bonne réactivité du personnel Petit dej international moyen
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé pour aller à Balos Beach ou Falassarna
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Enttäuschend und nicht empfehlenswert
Das an der Ausfallstrasse gelegen Hotel entbehrt jeglichen Charmes, die Umgebung war geprägt von ähnlichen desparaten Etablissments und entsprechenden Restaurants. Das Zimmer war sauber, hattte aber die besten Jahre hinter sich. Der Geruch nach Schimmel kombinierte sich unvorteilhaft mit dem der scharfen Reinigungsmittel und der Hitze Kretas. Ein Glück daher, hier nur eine Nacht verbringen zu müssen.
Stayed 1 night in Aug 2018

10/10 Excellent

David, Nantes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allez y .
Tres bon rapport qualite/prix . Le personnel est tres agreable avec une mention toute particuliere au proprietaire tres sympathique. Parfait pour venir en famille avec un bassin pour les enfants. Si vous venez a Kissamos n hesitez pas , reservez a l hotel Hermes.
Stayed 5 nights in Jul 2018
Response from Dimitra Koufaki on 8 Aug 2018
Thank you very much for your comments. We hope to wellcome you in our hotel once again in the near future!

8/10 Good

youssef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel vicino alla spiaggia
Hotel vicino alla spiaggia e parcheggio privato,molto bella anche la piscina
Stayed 14 nights in Jul 2018
Response from Dimitra Koufaki on 8 Aug 2018
Thank you very much for your comments. We hope to wellcome you in our hotel once again in the near future!

10/10 Excellent

Sabrina, helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tosi kiva hotelli ja lähellä rantaa
Tosi mukava hotelli ja lähellä tosi kivaa hiekka rantaa. Sinne voi kävellä hotellilta 3min. Rantaa pitkin löytyy kivoja ravintoloita. Ihmiset tosi mukavia ja avuliaita. Kaikki tuntee toisiinsa. Paikallinen keskusta on ihan vieressä. Ruokakauppa, automaatti, apteekki, autonvuokraus ja minimarketteja kävelymatkan päässä. Jos ei jaksa retkeillä niin lähistöllä löytyy erilaisia rantoja tai olla vaan hotellilla. Hotellin uima-allas on kiva ja vesi tosi puhdas. Baarista saa tilattua voileipiä tai tilata pizzaa ja yms. Paikallisesta ravintolasta joka toimitetaan hotellille. Meidät kohdeltiin tosi hyvin ja neuvottin kaikissa tarpeissa. Kaikki suositukset olivat onnistuneita. Hotelli ei ole iso ja vaikka oli loppuun myyty niin tuntui tosi rauhalliselta paikalta.
Stayed 10 nights in Jul 2018

6/10 Okay

Verified traveller

Albergo in parte recentemente ristrutturato. Stanza ampia e personale cortese. Colazione da migliorare.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 pers. In a 3. Pers. Room for having some space, we could never see where the 3. Pers. Should be... The music at the pool was to loud... it was not possible to relaxe...
Stayed 4 nights in Jun 2018

6/10 Okay

Sara, Italia

Liked: Staff & service, room comfort
CONSIGLIATO PROPRIO PER UN APPOGGIO
Hotel vicino al mare (non proprio affacciato sul mare) carino con piscina camere pulite personale gentile. Colazione buona per tutti i gusti(si spazia dal dolce al salato ),a disposizione piccolo park gratuito
Stayed 9 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location 2 min walk from sea. Price-quality is great. But swimming pool was dirty
Stayed 7 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff wasn't helpful to solve the problem with full carpark.
Stayed 1 night in Sep 2017

4/10 Poor

Mari, Italy

Disliked: Property conditions & facilities, room comfort
Esperienza positiva solo per la location
Hotel molto semplice alle porte di Kissamos. La nostra stanza era proprio sulla strada e quindi rumorosa la mattina. Inoltre, in bagno non c'era la doccia ma una vasca senza la tendina, ogni volta che ci lavavamo il bagno si allagava. Per il resto andava bene, la posizione è comoda per visitare le spiagge più famose a ovest e ci sono numerosi ristoranti proprio a due passi dall'hotel sul mare
Stayed 5 nights in Aug 2017

2/10 Terrible

Paulina

Liked: Cleanliness, staff & service
Tragiczne miejsce
Hotel polozony w tragicznym miejscu, nikomu nie polecamy! Ok 30 km w strone Chanii znajduje sie Miasteczko Platanias gdzie polecamy noclegi. Hotele mozna znalezc w takiej samej cenie a juz caly apartament z salonem. Sniadania dramat. Codziennie to samo wybor zaden. Miejscowosc Kissamos to brud.... lepiej zeby nikt sie tam nie wybieral bo juz na poczatku mocno zepsuje sobie wakacje
Stayed 6 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel, very excellent staff! Nice Place and good zone.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ottima posizone e comodità
Bella piscina anche se non usata moltissima. Hotel confortevole, colazione accettabile. Disponibili alcuni parcheggi nell'hotel e altri in park di fronte. Personale non sempre preparato a fronte di consigli, ma sempre gentile. Aria condizionata nelle camere e bel poggiolino. Pulizia ottima nelle camere e negli spazi comuni, un po' meno sulle scale.
Stayed 7 nights in Jul 2017

6/10 Okay

Roberto, Brescia

Liked: Cleanliness, staff & service
Strategico
Hotel con un accettabile rapporto qualità/prezzo. Camera spaziosa con piccola zona cucina. Aria condizionata e frigo ben funzionante. Posizione geografica ideale per visitare la parte occidentale di Creta. Buoni ristoranti vicini.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wir haben eine Nacht Urlaub im Urlaub gemacht
Preis-Leistungs-Verhältnis ist absolut spitze! Die Zimmer sind recht klein, daher beim Zimmerkomfort "nur" ein "sehr gut". Zum allgemeinen Zustand des Hotels kann man eigentlich auch ein sehr gut geben, allein die Lage ist nicht so ideal. Das Hotel liegt an der Ortsausgangsstraße von Kissamos. Der Service im Hotel bekommt von mir ein "super nett"!!! Danke nochmals für das nette Gespräch in deutsch und das Hinterhertragen des Personalausweises ;-).