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Reviews of Theartemis Palace

4 out of 5
Theartemis Palace
Markou Portaliou 26, Rethymno, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 69 out of 107 reviews" "
Rating 8 - Good. 34 out of 107 reviews" "
Rating 6 - Okay. 2 out of 107 reviews" "
Rating 4 - Poor. 2 out of 107 reviews" "
Rating 2 - Terrible. 0 out of 107 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute choice but comfortable and quality room and breakfast.
Stayed 1 night in Oct 2023
Response from Theartemis Palace on 1 Nov 2023
Dear Philip,Thank you very much for sharing your excellent feedback with us.It is our pleasure to read, that you enjoyed your stay and would be glad to welcome you again in the future.Best Regards,Theartemis Palace Team

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Wonderful, modern hotel. Friendly staff, got a room upgrade which was greatly appreciated. The buffet was also great with loads of choices and couldn't fault. Facilities were everything I needed. Pool (which looks beautiful at night like a star lit sky), gym, spa, comfortable seating throughout the hotel, great balcony overlooking the pool, close to the beach and about a 20 minute walk to the old town
Stayed 3 nights in Oct 2023
Response from Theartemis Palace on 26 Oct 2023
Dear jason ,Thank you very much for providing us with your valuable feedback and excellent rating.We are glad that you enjoyed your stay and had such a positive experience in our Hotel.It would be our pleasure to welcome you back in the future.Best Regards,Theartemis Palace Team

10/10 Excellent

Polimnia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service.
Stayed 1 night in Sep 2023
Response from Theartemis Palace on 10 Sept 2023
Dear Polimnia,Thank you very much for your excellent feedback.It was a pleasure having you as our guests and we hope to welcome you back in your next visits.We wish you all the best.Kind Regards,Theartemis Palace Team

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue close to beach and shops/restaurants. Maisonette room perfect for our young family.
Stayed 6 nights in Aug 2023
Response from Theartemis Palace on 24 Aug 2023
Dear Christian,Thank you very much for sharing your excellent review.It was our great pleasure having you as our guests and would be happy to welcome you again next summer.We wish you and your family, all the best.Kind Regards,Theartemis Palace Team

8/10 Good

randee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No gift shop. Food at pool was not good. Took a long time to receive order.
Stayed 6 nights in Jul 2023
Response from Theartemis Palace on 28 Jul 2023
Dear randee,Thank you for taking the time to provide us with your feedback.Please acknowledge, that we appreciate your comments and value your personal opinion.We wish you all the best.Kind Regards,Theartemis Palace Team

10/10 Excellent

frederic

Stayed 4 nights in Apr 2023
Response from Theartemis Palace on 19 Apr 2023
Dear frederic,Thank you very much for your excellent rating.We wish you all the best and hope to welcome you back in the future.Kind Regards,Eleni KouklinouGuest Relations Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Half board food hit or miss but usually enough decent options. Alcoholic drinks a little pricey. Most of the staff very friendly and professional. Walk to Rethymno town center 15 to 20 minutes.
Stayed 6 nights in Apr 2023
Response from Theartemis Palace on 9 Apr 2023
Dear Sandra,Thank you very much for sharing with us your valuable feedback.It is great, that you enjoyed your stay in our property and would be happy to welcome you again in the future.With our best regards,Theartemis Palace Team

8/10 Good

Nicholas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022
Response from Theartemis Palace on 28 Jul 2023
Dear Nicholas,Thank you very much for your kind rating.We wish you all the best.Warm Regards,Theartemis Palace Team

10/10 Excellent

arash

Stayed 5 nights in Sep 2022
Response from Theartemis Palace on 9 Oct 2022
Dear arash,Thank you very much for sharing your excellent review.It was our pleasure having you all as our guests and would be happy to welcome you back next season.We wish you all the best.Kind Regards,Theartemis Palace Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay!
We had a good stay at this hotel. We booked a superior room, the bathroom was refurbished. The room seemed fairly small compared to other hotels we have stayed in. The best rooms are the pool view as there is a busy road at the back of the hotel so you can experience lots of traffic noise. Breakfast is good and generally we found our stay good value for money. We dined in the old town every night approx 20 mins walk away which is beautiful.
Stayed 7 nights in Sep 2022
Response from Theartemis Palace on 6 Oct 2022
Dear Anonymous,Thank you very much for taking the time to provide us with your kind feedback.We are glad that you had a lovely stay and are once again thankful that you are sharing your positive experience from our Hotel.Best Regards,Theartemis Palace Team

10/10 Excellent

Ren

Stayed 7 nights in Aug 2022
Response from Theartemis Palace on 4 Sept 2022
Dear Ren,Thank you very much for your excellent rating.We wish you all the best and hope to welcome you soon again.Warm Regards,Theartemis Palace Team

10/10 Excellent

Minas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful property. Newer facilities that were very well maintained. Staff was professional and attentive. We will definitely be back. Highly recommend this property!
Stayed 4 nights in Aug 2022
Response from Theartemis Palace on 14 Aug 2022
Dear Minas, Thank you very much for your excellent review. We are glad that you had a great stay and we hope to welcome you again in the future. We wish you all the best and thank you again, for recommending Theartemis Palace. Warm Regards, Theartemis Palace Team

10/10 Excellent

Richard J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute wonderful stay at the Theartemis Palace - Such lovely staff through out the building - especially Marianna/Sofia who was working the pool side most days - Nothing was ever a problem and she was incredibly friendly. Beautiful comfortable rooms - Lovely view of the Pool which I was so kindly given on arrival. Being a single traveller it was so nice to accommodated for. Lovely quiet pool - perfect for relaxing by and soaking those rays. Also Perfect location - 15mins from the old town which is a lovely walk with all kinds of restaurants along the way and 3min walk to the beach. I will definitely be back at some point to this gorgeous hotel.
Stayed 6 nights in Jun 2022
Response from Theartemis Palace on 15 Jul 2022
Dear Richard J, Thank you very much for taking the time to provide us with your excellent review. We really appreciate your warm words about our hotel and the friendliness of our staff. Please be assured, that your praises will be forwarded to all relative departments. It was our pleasure having you with us and thank you once again for sharing your great experience. We wish you all the best and are looking forward to welcoming you soon again. Kind Regards, Theartemis Palace Team

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 5 nights!
We had a lovely stay here! The staff are super friendly and very accommodating! I’m vegan and the staff gave me a selection of vegan meat, almond milk and cheeses for breakfast in addition to the buffet which was very kind! The room had a few flaws such as a broken lamp that had the cord taped back together, when we mentioned it wasn’t working they fixed the plug instead of swapping the lamp which was a bit of a safety concern for us. The room we stayed in was a bit loud at times but still a lovely room! I’d recommend paying more for the pool view as we had partial sea view but was a little loud sometimes from the street. Overall a wonderful stay and would stay again!
Stayed 3 nights in Jun 2022
Response from Theartemis Palace on 27 Jun 2022
Dear Shannon, Thank you very much for taking the time to provide us with your feedback. We appreciate your kind words about our staff and we are thankful for your valuable comments. Kindly note, that our maintenance team is aware and has under control the issue you had in your room. It was our pleasure having you with us and we hope to welcome you again soon. Best Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace

10/10 Excellent

Praveen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service, nice amenities and delightful food. On the improvement side, may be longer pool hours and functioning gym would help.
Stayed 4 nights in May 2022
Response from Theartemis Palace on 19 Jun 2022
Dear Praveen, Thank you very much for taking the time to provide us with your excellent review. We really appreciate your warm words about our services and your valuable suggestions. We proudly would like to inform you that on the first weeks of June, we renovated our gym and added new functional equipment and instruments for our guests. Have a lovely time and we hope to welcome you again in the future. Best Regards, Theartemis Palace Team

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay in Crete!
Our stay was absolutely amazing from start to finish! Visited to celebrate a birthday and Theartemis went above and beyond for us from being greeted with champagne and refreshments to a decorated room filled with balloons and a personalised big birthday cake! The food was lovely and had a good variety for our buffet breakfast and dinner which i was very pleased with. The service was spectacular, really was the best part of the 3 places we stayed in Crete Theartemis was definitely the best! Special thanks to the manager Eleni i believe her name was who also greeted us on arrival and checked with us throughout our stay. This was an amazing memorable stay and hope to come baxk soon! :) thank you Theartemis!
Stayed 2 nights in May 2022
Response from Theartemis Palace on 19 Jun 2022
Dear Maria, Thank you very much for your excellent feedback and rating. We are pleased to read that you very satisfied with your stay and that you have enjoyed our services and offers. It was a great honor having you with us on this special occasion and would be very glad to welcome you both again in the near future. We wish you all the best. Warm Regards, Theartemis Palace Team

10/10 Excellent

Anilsa

Travelled with family
Liked: Staff & service
It was wonderful staying at the hirel. The stuf are great and polite, the food was really nice . I recommended the hotels to anyone who wants ro stay in crete
Stayed 6 nights in Apr 2022
Response from Theartemis Palace on 1 May 2022
Dear Anilsa, Thank you for taking the time to provide us with your excellent review. It was our pleasure having you as guests and are looking forward to welcoming you again in the future. Best Regards, Theartemis Palace Team

8/10 Good

Altin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Theartemis Palace on 17 Jan 2022
Dear Altin, Thank you very much for your kind rating. We wish you all the best. Warm Regards, Theartemis Palace Team

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, walkable to old town, 100m to beach. Beautiful interior, spotlessly clean, comfortable room, excellent food, wonderful staff. Entertainment on alternate evenings. Only drawback is, as a city hotel, outdoor space is limited so the pool area and sunbeds are in shade for some of the day.
Stayed 9 nights in Oct 2021
Response from Theartemis Palace on 26 Oct 2021
Dear Anne, Thank you very much for your valuable and detailed feedback. We appreciate all of your comments and we are happy that you enjoyed your stay with us. It was our pleasure having you as guests and we will be glad to welcome you again in the near future. We wish you all the best. Kind Regards, Filippa Damianakou Guest Relations Agent Theartemis Palace

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay!
Overall, we enjoyed our stay at Theartemis Palace. It is in a nice area of Rethymno, near a great beach boardwalk that we enjoyed taking walks on in the evening. We booked the premium suite with jetted tub, which I'm not sure I would call 'premium'. We mostly loved the balcony and very comfortable lounge chairs. However, the balcony is not private at all - it sometimes feels that you are 'on display' for the other rooms because there is a full wall of glass windows looking onto the balcony and an open-air top (great for tanning, not great for privacy). Also, the room has a joining door with the other premium suite and there was a very loud couple next to us who made lots of noise in the middle of the night. We also didn't have 10/10 cleaning service in the room. Some dirty cups were not taken out and the nespresso pods were only replenished when we asked. Also, we used a blanket that did not have a cover on it. We had half-board and were surprised that dinner service did not include water (and 3 euro for one bottle of water is over priced!). We were generally satisfied with the meals but found the dishes themselves were hit or miss (though we did have some favorites). All in all, it was a decent stay. Not sure I would make this one of my 'staple' places but it was good enough!
Stayed 2 nights in Aug 2021
Response from Theartemis Palace on 20 Sept 2021
Dear Hayley, Thank you very much for the taking time to provide us with your valuable feedback. Your opinion is very important to us as it helps us to keep up our high standards and quality. We regret that you were not completely satisfied during your stay and we will take care of it right away. Please be assured, that measures will be taken to increase the privacy and that in our next plans is also to improve our restaurant choices. We hope that you had the opportunity to visit our upgraded bar and enjoying this very good experience by tasting our drinks and cocktails. It was our pleasure having you as guests and we will be glad welcoming you again in the future and have one more chance to show you our hospitality and high service’ quality. We wish you all the best and have a lovely and safe winter. Kind Regards, Filippa Damianakou Guest Relations Agent Theartemis Palace

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday spot on Crete
We had amazing time in Theartemis hotel this summer. Hotel is recently renovated and everything looks new. Pool is very good. Lot of activities are organized in hotel (shows, concerts). Stuff is very friendly and professional. From reception, restaurant or any other part of the hotel you can feel real Greek hospitality. Had fantastic experience from check in to check out. Looking forward to visit it again in coming. Years.
Stayed 8 nights in Jul 2021
Response from Theartemis Palace on 5 Sept 2021
Dear Milan, Thank you very much for taking the time to provide us with your excellent feedback. We really appreciate all your warm words and are glad that you had a great experience in our Property. We wish you all the best and hope to welcome you again in the near future. Warm Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace

10/10 Excellent

Miroslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine. Excellent food.
Stayed 11 nights in Jun 2021
Response from Theartemis Palace on 12 Jul 2021
Dear Miroslav, Thank you very much for your excellent rating and feedback. We are glad that you enjoyed your stay and do hope to welcome you again in the future. We wish you all the best. Warm Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: awesome ladies at the front desk. Very warm, competent, professional. Clean room though basic. Was upgraded to a room on high floor with view. Don’t like: 1) they called me down to sign my registration. I checked “no” on form asking me if I wanted to get marketing email. Not sure the gentleman behind the counter liked that but it could be just in my head. 2) asked for recommendation on restaurants that do delivery, so I could watch soccer in my room and have pizza. Was told it was against hotel rules?!?!?! Not covid related btw. 3) pool towels are placed in a wing across the street at entrance of spa. You get a spa pitch if you go get towels there. 100 euros for a massage is what I pay at the Ritz close to Malibu. Seems high for a hotel with. 100 euro rooms. 4) ladies pitching spa services at the pool. Might be a better idea to change pricing strategy and do activities like 15 euro yoga to draw people to spa. 5) they need to get a real espresso machine for such a large hotel. It’s Greece after all. Good coffee is basic. I wanted to give the hotel a five for the ladies at the front desk, the upgrade, the room, the facility and the bellhop. But also want to give it a 2 for the hotel rules/business interests first, guests second business strategy. In all fairness I am comparing the hotel to some of the top hotels I’ve stayed at. It was good value for the money though! I think that’s what most guests were looking for.
Stayed 3 nights in Jun 2021
Response from Theartemis Palace on 25 Jun 2021
Dear Anonymous, Thank you very much for taking the time to provide us with your detailed feedback. We are glad to read that you were satisfied with our reception staff’s friendliness and with your room upgrade. Regarding your valuable and constructive comments, please acknowledge that we took all your suggestions into account and will discuss them with the relevant departments in order to insure the improvement of these matters. We hope to welcome you in the future in our Property again. We wish you all the best. With our warmest Regards, Theartemis Palace

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff that were very welcome, accommodating and made our stay an enjoyable experience. I would certainly return to Theartemis Palace
Stayed 3 nights in Sep 2020
Response from Theartemis Palace on 28 Sept 2020
Dear Jeannine, Thank you so much for this excellent and kind review. We are all glad to read that you had a wonderful stay in our hotel, and we are really happy that you enjoyed our facilities. It will be our big pleasure to welcome you again on your next vacations. We wish you all the best. Warm Regards,

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2020
Response from Theartemis Palace on 8 Sept 2020
Dear Anonymous, thank you very much for your excellent rating. We are really glad that you enjoyed your stay in our Property. We hope to welcome you back again soon.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, the staff are excellent, the room was nice and clean. Breakfast could be better though, after the first day we haven’t even bothered to attempt it.
Stayed 3 nights in Sep 2020
Response from Theartemis Palace on 9 Sept 2020
Dear Alexander , Thank you very much for your review. We highly appreciate your warm words about our facilities and the friendliness of our staff. Please be assured that your valuable feedback will be shared with the relevant departments, as your opinion is very important to us and helps us to keep up and improve our quality service standards. We will be glad to welcome you again next season. Best Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, helpful friendly staff
Stayed 8 nights in Aug 2020
Response from Theartemis Palace on 27 Aug 2020
Dear Anonymous, Thank you very much for your excellent rating and your kind feedback. We hope to welcome you soon again. Best Regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our balcony overlooked a busy road. After the first night we got used to the noise. We didn’t like the music around the pools and felt it was for the benefit of staff not guests.
Stayed 4 nights in Sep 2019
Response from Theartemis Palace on 18 Oct 2019
Dear Anonymous, Thank you for taking the time to provide us with your review. We appreciate this valued feedback very much as it helps us to improve our services. Please be assured that we have shared your comments with the relevant departments. We are looking forward to welcoming you back next season. Best Regards, Eleni Kouklinou Guest Relations Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday.
Great hotel. Worthy of the star rating. Room clean and comfortable. Breakfast good too. Only downside was the poolside bar prices.
Stayed 10 nights in Aug 2019
Response from Theartemis Palace on 14 Sept 2019
Dear Scott, thank you for your kind review. We are glad that you enjoyed your stay. Thank you for your valuable feedback, please be assured that we will forward them to our departments. We hope to see you soon again. With our best regards, Eleni Kouklinou Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable classic.
The manager was extremely helpful. We needed pointers on buses for our trip onwards to Chania. Breakfast was included and was high quality. Easy access to the beach. Far enough away from the party scene.
Stayed 1 night in Jul 2019
Response from Theartemis Palace on 19 Aug 2019
Dear David, thank you very much for your excellent review. We will be honored to welcome you soon again in our Property. Warm regards, Eleni Kouklinou Guest Relaitions Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The look of the place and the location were very good
Stayed 7 nights in Jul 2019
Response from Theartemis Palace on 6 Aug 2019
Dear Anonymous, thank you for your kind feedback. We are glad that you enjoyed your stay in our Property. We are looking forward to welcoming you soon again. Warm regards, Eleni Kouklinou Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Pool and Spa very friendly staff. The venue was very clean!
Stayed 3 nights in Jul 2019
Response from Theartemis Palace on 22 Jul 2019
Dear Anonymous, thank you very much for your kind review. We are glad to read that you were satisfied with our facilities and the friendliness of our staff. We are looking forward to welcoming you back soon. Warm regards, Eleni Kouklinou Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Theartemis Palace on 18 Jul 2019
Dear Anonymous, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Eleni Kouklinou Guest Relations Manager

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hallways were super hot and in desperate need of air conditioning. The staff was friendly, and welcome basket was a lovely touch. The pool was lit up beautifully at night, and great proximity to the beach.
Stayed 1 night in Jun 2019
Response from Theartemis Palace on 18 Jul 2019
Dear Elisa, Thank you very much for choosing Theartemis Palace for your holidays and for taking the time to provide us with your review. We highly appreciate your kind words regarding our pool area, our service and very pleased that you were satisfied with our staff. Thank you for your feedback regarding the air conditioning. Your opinion is very valuable to us as it helps us to improve all matters and offer our guests. We are really looking forward to welcoming you back soon. Warm regards, Eleni Kouklinou Guest Relations Manager

8/10 Good

abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff, super comfy bed and great location. Only let down was the breakfast.
Stayed 3 nights in Jun 2019
Response from Theartemis Palace on 18 Jul 2019
Dear abigail, Thank you very much for taking the time to provide us with your feedback . We are glad to read that you had a good time with us and that you enjoyed the friendliness of our staff, the rooms and the location. However, we regret that you were not completely satisfied with our breakfast choices. Please acknowledge that we wll forward your feedback to the departments in matter. We are hoping to welcome you back soon and if you have any further questions, please do not hesitate to contact us. Warm regards, Eleni Kouklinou Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Very clean facilities.
Stayed 7 nights in Jun 2019
Response from Theartemis Palace on 18 Jul 2019
Dear Anonymous, thank you very much for your review. We highly appreciate your kind words regarding our staff and our facilities. We would be glad to welcome you back again soon. Warm regards Eleni Kouklinou Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, very clean and good food. Location was great also.
Stayed 5 nights in May 2019
Response from Theartemis Palace Hotel on 17 May 2019
Dear Anonymous, Thank you very much for choosing Theartemis Palace for your holidays and for taking the time to provide us with your feedback. We highly appreciate your warm words regarding our facilities and very pleased that you were very satisfied with our staff. Please be assured that we will share your comments with our personnel. Your opinion is very valuable to us as it helps us to improve and continue our standards. We are really looking forward to welcoming you back soon. Kind regards, Eleni Kouklinou Guest Relations Manager Theartemis Palace Hotel

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to everything!
We had an excellent stay at the Theartemis Palace. It has an excellent location and is a short walk to the beach and shopping and restaurants. Our only issues were with the pool area as it was very slippery and dangerous. My 3 year old son and I slipped and fell. My son had to go to the hospital and have 3 stitches. There are many elderly people there and it is dangerous for them too. We felt much too young for the place. Only a very small number of families. The staff were very helpful and friendly.
Stayed 7 nights in Sep 2018
Response from Theartemis Palace on 3 Nov 2021
Dear Rita, Thank you very much for your valuable feedback. We wish you all the best. Kind Regards, Theartemis Palace

10/10 Excellent

Laraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasure to stay
The hotel is a great place to stay. The staff are very friendly, very attentive and very knowledgeable. The location is excellent, being within walking distance to the centre of the town and the food superb. We're were only there for one night but would definitely stay again.
Stayed 1 night in Sep 2018
Response from Theartemis Palace on 3 Nov 2021
Dear Laraine, Thank you very much for your valuable feedback. We wish you all the best. Kind Regards, Theartemis Palace

10/10 Excellent

Melissa, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility Excremental friendly stAff Very helpful. Good location
Stayed 3 nights in Jul 2018
Response from yiouli on 8 Aug 2018
Thank you very much for taking the time to leave us a review with such kind words. We look forward to welcome you again in the near future! Warm Regards, TheArtemis Palace Team

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
We were just for a couple of nights but we really enjoyed it. Very close to the beach, not a long distance to the city centre (if required, a taxi would be around a fiver), very nice bedroom (double bed upstairs and twin downstairs), all clean and people were very friendly. Be aware they have two swimming pools, the main one can be too warm so take a look to the other one, deeper and way more refreshing!
Stayed 2 nights in Jul 2018
Response from yiouli on 8 Aug 2018
Thank you very much for taking the time and give us such important feedback. We look forward to welcome you again in the near future! Warm Regards, TheArtemis Palace Team

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Response from Theartemis Palace on 3 Nov 2021
Dear Anonymous, Thank you very much for your excellent rating. We wish you all the best. Kind Regards, Theartemis Palace

10/10 Excellent

Arash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt
Stayed 7 nights in Apr 2024
Response from Theartemis Palace on 22 Apr 2024
Dear Arash,We would like to thank you for providing us with your excellent feedback.It will be an honor to welcome you back in your next visits.Best Regards,Eleni KouklinouGuest Relations ManagerTheartemis Palace

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff in all areas of the hotel. Large selection at breakfast and dinner and very tasty preparation.
Response from Theartemis Palace Team. on 7 Nov 2023
Dear Mr. Jens We are so glad about enjoying your stay to our Property and we appreciate your excellent rating.Always remain at your disposal.

10/10 Excellent

Nicolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hade jättefina dagar på Theartemis Palace i Rethymno. Perfekt läge nära havet och strandpromenaden och närhet till staden. Lugnt och skönt på hotellet. Sköna sängar, smakligt inredda rum och härlig balkong med utsikt över poolområdet och havet. God och fräsch frukost. Mycket vänlig personal. Vi vill återkomma!
Stayed 2 nights in Oct 2023
Response from Theartemis Palace on 3 Nov 2023
Dear Nicolina,Thank you very much for taking the time to provide us with your excellent feedback.It is a great pleasure to read, that we have succeeded your expectations and that you enjoyed our services and hospitality.We wish you all the best.Kind Regards,Theartemis Palace Team

10/10 Excellent

Arantxa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Theartemis Palace on 31 Oct 2023
Dear Arantxa,Thank you very much for sharing your excellent rating.We are glad that you had a lovely experience and we hope to welcome you again next season.Best Regards,Theartemis Palace Team

10/10 Excellent

Vivien

Stayed 3 nights in Oct 2023
Response from Theartemis Palace on 26 Oct 2023
Dear Vivien,Thank you very much for sharing your excellent rating.It was our pleasure having you as our guests and would be glad to welcome you again next season.Best Regards,Theartemis Palace Team

8/10 Good

SOURGIADAKIS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Theartemis Palace on 15 Oct 2023
Dear SOURGIADAKIS,Thank you very much for your kind rating. We wish you all the best.Warm Regards,Theartemis Palace Team

8/10 Good

Aurely

Stayed 2 nights in Sep 2023
Response from Theartemis Palace on 31 Oct 2023
Dear Aurely,Thank you very much for your kind rating.We wish you all the best and would be happy to welcome you back in the future.Warm Regards,Theartemis Palace Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Theartemis Palace on 22 Aug 2023
Dear Anonymous,Thank you very much for your excellent rating.We wish you all the best and it would be our pleasure to welcome you again next summer.Kind Regards,Theartemis Palace Team