Gurzelen Hotels

"Very clean. Has a large communal kitchen and lovely lounge/living room. Wonderful roof with tables and chairs overlooking the whole Bern! I loved it "

"no kettle, no mini bar, no AC, too hot, no safe to keep valuable stuff, only one plastic bin without bin liners in bathroom, towers are clean, bang average breakfast. Fair enough it's not that expensive even it's very close to train station and loctaion is spot on, But should have been better, Staff are so laid back, shown not much interest, will look elsewhere next time"

"Love the location, traditional feel hotel"

"Very convenient location and room is clean and new! "

"This is a legitimate 2-star hotel. Whoever qualified it for a 4-star hotel made a joke. To start with, there is no refrigerator in the room. Not even a tiny one. The bedding is another joke. A pillow is about 3 cm (a little over an inch) thick, with nothing but lumps inside. I had to ask for 2 more pillows to get it to be of any neck support. I also had to ask for additional 2 blankets as the one provided was too thin. I had to use one of the blankets to cover the pillow stack so that I don’t feel the lumps. In the bathroom: no body lotion provided. No conditioner for after shampoo use. The single container in the shower says: Hand, hair, and body wash. Same container by the sink. No shower cap or vanity kit. The overall look of the room—shabby. Avoid by all means. "

"We had a lovely stay for 4 days. Breakfast was good. We had a fantastic view of the mountains and the staff were lovely. Catarina was extremely accommodating and helpful during our stay. Couldn’t fault it, highly recommend. "

"Excellent for the price, location is also excellent for tip links and proximity to local town. I’ve stayed in hotels that were not as good as this hostel !! "

"Friendly staff. Bus stop right in front of the Hotel, comes very frequently and you can ride it fir free with hotel free ticket .Rail station is not within walking distance but bus takes you right in front in 7 minutes. "

"Upon checking in on the first night, the hotel informed me that all hotel bookings required breakfast to be included. I explained that I had booked through Expedia, and breakfast was not included. The hotel threatened to charge an additional 40 CHF per person per day, which I stated was not in the Expedia terms and conditions. I told them the hotel needed to discuss this with Expedia, and they insisted on charging me. I refused and threatened to cancel the entire booking. They then agreed and said they would negotiate with Expedia. Ultimately, the hotel apologized as it was an issue between them and Expedia, not my concern. The matter was resolved amicably, but it was an unfortunate incident on the first day of my stay, as it was very upsetting. Otherwise, everything was fine; I slept comfortably, and the hotel was quite clean."