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Reviews of Onsen Guesthouse HAKONE TENT - Hostel

2 out of 5
Onsen Guesthouse HAKONE TENT - Hostel
1320-257 Gora, Hakone, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 218 reviews" "
Rating 8 - Good. 73 out of 218 reviews" "
Rating 6 - Okay. 23 out of 218 reviews" "
Rating 4 - Poor. 2 out of 218 reviews" "
Rating 2 - Terrible. 1 out of 218 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels cozy and the staff are Uni students
Stayed 1 night in May 2024

10/10 Excellent

Anurag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel and equally a wonderful staff. The location of the hotel is fantastic and is quite close to the famous attractions such as gora park or the Hakone open air museum. I would recommend anyone who is interested in a traditional Japanese house, a fun atmosphere and a nice onsen to consider this place.
Stayed 1 night in Mar 2024

10/10 Excellent

Aila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here that regret staying just one night. The food is great, the receptionist is very friendly. The room may look old but it's very cozy. I slept like a baby after using the onsen, which is accessible even beyond the reservation hours. Shower is equipped with amenities and very clean. No breakfast at the place but there's a coffee shop near. The pantry is stocked with coffee/tea if you'd want to have a cup in the middle of the night (like me). If I'll visit Hakone again, I'll stay here.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was terrific and really nice to stay in. The staff in Hakone Tent are welcoming and efficient, and helpful about the hotel and the area.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Hakone
Very nice stay, with friendly and helpful staff and nice property (we stayed in the apartment). Convenient location, good food, nice amenities. The only downside is that the heaters kept on turning off.
Stayed 1 night in Jan 2024

8/10 Good

Zac

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Zora

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I recently encountered an unfortunate situation during my family's stay at this hostel as the shared showers were spoilt upon our arrival. Definitely, we recognize that such issues are unfortunate and not within the hostel's control. However, we felt that the service recovery was significantly lacking. At this point, I would like to highlight that the staffs were really pleasant and polite throughout the entire process, we could see that they were frantic due to the situation however they still tried their best to maintain their composure. In an effort to address the inconvenience, the only compensation provided was a free small pizza for our family of four adults. While we appreciate any gesture to remedy the situation, it seems insufficient given the impact on our overall stay, especially considering the unresolved fundamental aspect of our stay—access to basic amenities. While acknowledging the efforts of the staff, I believe there's an opportunity for improvement at a higher level in terms of service recovery. In my past experiences with similar unfortunate incidents in other accommodations, some were able to offer a small refund as part of their resolution process.
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Rayne

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed here because it was traditional accommodation with an onsen near the train station in Gora. We weren’t disappointed with that part of the experience. We loved the private onsen and slept well on the mats, but because of the building is traditional and very old, it is showing it’s age. They provide you with ear plugs because the walls are literally paper thin. The staff were great. Gora is a sleepy town with not a lot of food options - especially in the morning. We walked to a 7-11 down a very pretty, but steep pathway. If you are looking for a little exercise to get you going in the morning this is a great option. There is also a coffee shop near the hotel. We did have really good food at Mami cafe, which opened at 11 am. We ate there before we started out for a full afternoon of tourist attractions.
Stayed 1 night in Oct 2023

8/10 Good

Dominique

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great inhouse restaurant
Party of three adults, stayed for 1 night in June. Hotel is an easy walk to the local Rail and other local transportation station. The in-house restaurant is very good; all our dishes were excellent and affordable. Room was very nice and offered more than enough space for 3 adults with backpacks. We also enjoyed the rooftop terrace for a quick lunch.
Stayed 1 night in Jun 2023

10/10 Excellent

F E

Travelled with family
Liked: Cleanliness, staff & service
Loved this place. Super clean and super convenient---less than 5 min. walk to the Gora Train Station. Friendly and helpful staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ailsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 3 nights with family - fabulous experience for 2 boys 11&13 to stay with traditional futon beds, onsen and fabulous staff. Using Hakone free pass we loved the loop trip took around 6 hours and on a rainy day went to the outlet mall (30 minutes on bus) Highly recommend Pub Stop for amazing pizza and craft beer. If you are more flush then try next doors Gora Brewery & Grill by Nora - also delicious.
Stayed 3 nights in Jul 2023

8/10 Good

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic rooms and washing facilities but lovely on site onsen and the most amazing food in the restaurant!
Stayed 1 night in Jun 2023

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing onsens and lovely staff! Highly recommend !

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and I had a great stay while visiting Hakone. The room was large and clean, the location in gora was nice, and we enjoyed the coffee shop next door. The staff was very friendly and we enjoyed the common areas. The kitchen is bright and the fridge accommodates breakfast food, if needed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ryokan style hostel
Excellent Japanese Ryokan style hostel. No ensuite bathroom but clean communal toilets and showers. Also shared kitchen with all amenities. 2 hot springs located in the basement that we enjoyed.
Stayed 2 nights in May 2023

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff at the Hakone Tent were friendly and attentive, and ensured our stay was perfect. Their warm hospitality made us feel like valued guests; they were friendly, attentive and made sure our stay was comfortable. We were able to book the onsen for a 40 min private soak. The mineral rich waters were warm and my skin felt so soft afterwards. Not to mention the location was great, close to the transit station and surrounding attractions. Would stay here again!
Stayed 2 nights in May 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, affordable and friendly.
Staff very friendly and helpful. We had to cancel plans in Hakone due to an injury and the staff were happy to let us relax before check in. Food was tasty and good value (try the lasagna and garlic bread!) and the Stone onsen was amazing. Be prepared. It’s HOT. The room we had was the three person private room. Affordable and spacious. Woke up to a rain storm in the morning and it was super cozy being under a futon on the tatami flooring. Loved our stay, would definitely stay again!
Stone onsen
Triple room
Stayed 1 night in May 2023

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, amenities
Excellent staff. Made me feel so welcome. I didn’t want to check out!
Stayed 2 nights in Apr 2023

10/10 Excellent

Sapir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Very welcoming and super helpful. We had a great time.
Stayed 1 night in Mar 2023

10/10 Excellent

Courtney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property was really cool. Great food. We enjoyed the lasagna. The private onsen was so tranquil. You can book it upon check in. The staff speak english well, which was an added bonus. The quiet hour was at 10 PM, so I slept really well.
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsens were amazing and the property itself was great for travellers who want the Japanese experience. Wifi was super speedy and the staff went above and beyond. 10/10

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay here, and thoroughly enjoyed it. The onsen you can reserve is an amazing touch. Kitchen bar were really good too. Great lasagna and one of the largest beers I’ve ever had (and only for 1,000 yen!). Wasn’t too noisy when I stayed, but they did warn that it can be noisy because it’s an old style building. Admittedly wasn’t the most comfortable nice sleep I’ve ever had, but that’s sort of a given with tatami flooring/futon style (at least when you’re a 6 foot westerner). Even so, would still happily give this a 5/5.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing and helpful. The bar was comfortable and served yummy pizza. The place is older and a bit noisy. There are two onsen - one reservable and one first come first served. Would recommend the stay for the price. Location is close to the Gora station - really important for a stay in Hakone!
Stayed 2 nights in Oct 2022

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostels always depend on the ownership and the community. With bad ownership, it can be uninviting and intrusive, with good ownership, it can be fun and like a friendly community for cheap. In this case, it was the latter. My girlfriend and I had a great time together and the owners were very accomodating with our needs and even spoke English and conversed with me. Very nice people. Plus, the onsen was great. You get to reserve it for 40 minutes and it was well worth every minute. Just make sure you take your shower while you are down there because it is a shared bathroom otherwise.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from 土屋 英巳 on 22 Jun 2021
この度はご宿泊頂きありがとうございます。 また口コミのご投稿ありがとうございます。 スタッフ一同またのお越しをこころよりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice friendly cool staff. Had a great time
Stayed 2 nights in Apr 2021
Response from Tsuchiya Hidemi on 30 Apr 2021
Thank you for staying at our Guesthouse. We're glad you had a comfortable time. We look forward to seeing you again.

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Nikunj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
This place was great! Walking distance from many local parks and small museums as well as several eateries and a convenience store. The onsen was very nice and the rooms very comfortable. I enjoyed swinging on the hammock in the common area :)
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impressive stay
Very friendly staffs, enjoyed the tatami stay very much, booked the private onsen bath with the time slot available, location is super convenient near Gora station.
Stayed 1 night in Jun 2020

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay thank you. Great spacious rooms
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location itself is considered central but it’s far from the tourist spots. Very close by to the train station and bus stops to get around.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed in the larger guest house that seemed to be detached from the main hostel building. It was a great space with everything you'd need all in one place.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hakone Tent is a very traditional Japanese style hostel. Upon arrival the staff was attentive and kind. The common area plays nice music, has a bar with drinks and food, and there’s a kitchen to store food and cook. The room was extremely traditional containing only a sleeping mat and blankets. That’s it. The building itself seems fragile and you can hear everything in the entire building at all time. We are from America and had not experienced this style before and were extremely uncomfortable and could not sleep well. The location is close to Gora station but the rope way was down for an unknown reason and there was literally nothing to do in town except an expensive dinner at Gora Brewery so the location was inconvenient, especially since we were only in the area to try and see Fuji. The stay as a whole didn’t live up to the high cost we paid to stay at this location and because of that we didn’t feel this was a good value for our money. If you are traveling to Gora, be sure to research extensively and stay somewhere with comfortable sleeping arrangements. Even though the private onset is a cool experience, it’s really hot and does not make up for what the hostel is lacking.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Hila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The hostel is located at mid-way to hill, making it difficult to carry the suitcase up. We came on a rainy day and we didn't have an umbrella so the staff lend us one and let us keep it even after we left the hostel. There are only two shared bathrooms - men and women in the same space, which wasn't in the description of the room. No elevator.
Stayed 1 night in May 2019

10/10 Excellent

Kalani, PORTLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very hesitant about staying in a hostel. Surprisingly, it was a very rewarding experience. The owners made you feel very welcome, the place was packed with a mix of people. Tried to get food after a late check in and ended up back at Hakone Tent bar because everything closes at 7PM. Food was surprisingly good. Everything appeared to be homemade, drinks were reasonably priced. Property was clean and the onsen was small but one of our favorites... there are two private ones, you’ll have to wait your turn. They’re situated in the basement nestled between volcanic boulders. Small but very rustic and enjoyable.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with a bar on the main floor. Unique Onsen in the basement that my friends and I enjoyed before bed for a relaxing evening.
Stayed 1 night in May 2019

6/10 Okay

Maria Isabel

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ friendlyness of staff, atmosphere of house, private spa + I will be more than happy to come back to this great place
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. The guesthouse is a great facility with traditional futons but modern amenities. The natural hot spring is a plus.
Stayed 1 night in Apr 2019

8/10 Good

Suresh

Liked: Cleanliness, staff & service, room comfort
Enjoyed the stay
Nice place to stay - enjoyed the onsen - can order dinner (reasonable price); nice lounge area. Short walk to train station.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near the Gora train station and it had a 24hr onsen
Stayed 1 night in Apr 2019

10/10 Excellent

Seema, Edmonton, AB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The built in onsen, it was amazing after a long day of traveling. We actually went to both of them in the same night. The water was perfect and felt amazing. The food was good as well. The curry had an authentic taste and the mushroom pizza was fulling and healthy. We also had the dessert and wow, the chocolate cake was good! The check in was easy and David, showed us around. He was such a gentleman helping us with our luggage. Even when checking out, the other gentleman... I didn't catch his name was a big help and even gave us perfect directions to the places we wanted to see. They were so helpful, they even held our luggage. Great place to stay would definitely go again!!!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Private hot spring great. Cozy and quiet place Staff friendly
Stayed 1 night in Mar 2019

10/10 Excellent

Anghie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019