Greene King hotels in Hartlepool, England

"Very nice property. Gracious staff "

"It was not clean. The front desk wasn't helpful."

"Unfortunately the bathroom light fixture was hanging off and there was a knocking noise on and off throughout which sounded like old noisy water pipes"

"Was a good experience overall. Hopefully will come back again sometime"

"Enjoyed my stay, had a room upgrade which was lovely. Breakfast was fine. Only quibble was that room was too warm for me."

"Highly recommended "

"Love a Crowne plaza, great stay"

"Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had."

"Our room was spacious and the fabrics were lovely. TV didn't work initially but the response was immediate and the problem resolved. All staff we encountered were very polite. "