Heddon-on-the-Wall Hotel Guide - Hotels with Pool in Heddon-on-the-Wall, Newcastle-upon-Tyne

"Negatives: Very dated and unclean room. Split drink all down the side of the bed which hadn’t been cleaned and bottle/food under the bed. Was also a noise buzzing constantly all evening, I had to turn the air conditioning on to drown it out. Queen size bed in room was very uncomfortable. Very bad nights sleep. Positives - Very friendly helpful staff in reception and the bar area. Restaurant/bar decor wonderful. Breakfast was very nice, enjoyed the omelette option. Pool temp warm. "

"Lovely hotel. Well placed in city. Good parking and great views over the river. Great friendly staff "

"Lovely hotel in a perfect location, we got a really good deal, so we’re very happy with our stay. We also got 50% off the menu in the chez mal restaurant using the fork app. Lovely food but very pricey without the discount. Would definitely stay again if the price was right. Great hotel car parking opposite at a bargain price of £6 for 24 hrs "

"Room was quite large. Had everything we needed including hairdryer an iron and ironing board. Buffet breakfast was tasty and plenty of choice. "

"We all enjoyed the breakfast. We had meals in the evening two nights of our stay and would like to commend the waiter Mike who went above and beyond on his duties, very attentive, polite and courteous. "

"Poor attitude from staff to a group of disabled (visually impaired) guests with no reasonable adjustments to check in process. Dogmatic jobsworth staff at reception (though to be fair notably a manager stepped in effectively later and “took ownership” to resolve some issues and find the lost bag). Bag taken by porter to a room unconnected to the group and not found for several hours after a trawl of hotel CCTV. Deposit insisted on in case we used mini bar in the room but fridge broken and empty. Double occupancy couple put in single room and vice versa. Bedroom window propped open by a mug on the window sill (on the fourth floor in a room occupied by blind person) was an accident waiting to kill someone on the pavement outside. Very noisy rooms with obviously no soundproofing. Definitely not a hotel to ever use by any group organiser. "