New York Hotel Guide - Helen Hayes Theatre hotels in New York, United States of America.

"Very nice hotel in Times Square. I would go back "

"Super clean, great helpful kind staff "

"Clean room, bathroom was pretty small and staff did not let us know how the elevator worked and the staff member that checked us out was not very friendly and we didn’t know where to leave luggage, when we asked he assumed we knew and was not very professional "

"Great location and very accommodating staff"

"I’m torn. The staff and location was great! I’m close proximity to everything. The sleep quality, not so much. Super hot rooms where you cannot control the temperature. We literally had to leave a window in the bathroom open at night so we could sleep. They have old radiator heaters and no way to adjust the temperature. The second problem are the heaters themselves. They start knocking and making loud noises about every two hours at night for about 45 seconds while they turn on. Long enough to wake you up and keep you awake until the noise goes away. The sound is like someone hitting a wrench on a piece of metal, really noisy. The last thing, the beds were hard as a rock and made my back ache. The staff was great, but were not able to fix any of the problems. Bring some ear plugs if you stay in this place "

"The location is great"

"I was charged over 400 a night for 2 nights and the room looked like it was still in 1990. No refrigerator, the carpet was old, all the furniture looked like it was bought from the salvation army, both beds had missing pieces, the thermostat didn't work at all so i couldn't control the temperature in the room, the bathroom was ruated in different areas and there was hair in there from god knows when. I will NEVER in my life stay here again and i DO NOT recommend this hotel, even to my worst enemy. "

"The warm chocolate chip cookies each day and everyone was very helpful! "

"Overall, the place is beautiful and the staff is friendly. I will say that there were a few things that didn’t go well. Our hotel phone wasn’t working for two days but staff was quick to tend to it. Our heater was also not working, the window would never fully shut all the way and cold air kept seeping through. I ended up getting sick on my trip and Im not sure if that’s what it was. Our mini fridge wasn’t really keeping things cold. It was a great hotel but our room specifically just had quite a few things wrong with it and considering how much we paid it should’ve been better. The restaurant, bar, and coffee shop were great. "