Hessay Holidays

I would say the room was spacious, well-decorated, and well-equipped. Sadly, the windows facing the square were extremely poor. The noise levels throughout the night, especially from the bottle bank and nearby bars ,kept us awake for most of the night. The bedroom windows even had gaps that let all the noise in, which completely spoiled the stay and resulted in a poor night’s sleep.

Checking in was straightforward, staff friendly, everything we needed in room, good parking. If we had one gratique, that would be when breafast is served, we are used to hotels being from 7am and here itv was 8am, which was a bit too late for us as we had to set off early.

All was good until we went back to room to pick up bags before checkout and found our keys did not work. This meant a trip to reception to be told the keys would stop working at 11.00 a.m yet it was not yet 11.00 a.m. Then back up to room to find card still didn’t work. So back down from 6th floor and back to reception while my wife stood waiting. It was awkward and embarrassing as rather than simple apology I had the lecture about keys not working after 11.00 when it was not yet 11.00, and only when challenged was explanation given that the clock on computer was not working. A small thing but it left us with bad overall experience.