Highfill Hotels

"Room was musty moldy smelling and curtains had old water stains"

"Pictures on listing were very misleading. The pool was green and full of debris (on the surface and on the bottom) upon arrival. There was pool scum all over the steps of the pool and the floor of the pool. The water fountain and waterfall were not working. The hot tub and pool both smelled of musty water. The hot tub had broken parts. Pool cleaning tools were strung around. Broken wooden outdoor trash container that had many exposed nails. Pool lights didn’t work. No firewood provided for fire pit. Bicycles were not functioning as listed. 3 out of the 4 bikes had non functioning brakes. Property is not in a quiet neighborhood as listed. Inside of treehouses were cute and clean, nothing extra as far as amenities were provided. The response from the host was quick when I reached out to discuss my concerns with the property. However, the reasons given for the poorly maintained pool and hot tub were inexcusable, placing blame on a lack of communication about the issues from the previous guests and the pool maintenance team not having had a chance to clean in between the last guests and us. There had been the solution offered for our second day stay, that a pool maintenance team would come and take care of the pool. However, it was not going to remedy the issues in the timeliness that I expected, and our stay at this property was very much ruined because of these numerous problems. I communicated my dissatisfaction with the VRBO support staff and the host and we left early."

"The room and property were clean and updated nicely. The staff was very friendly. The breakfast was well above average for a hotel breakfast. "

"The room was very small. But is was so quiet. They lobby was a very social spot that was.cool. and it was close to the square "

"Everything was clean and the staff was friendly"

"Great place to stay. "

"The room was clean, the staff was superior!!! The breakfast was alright. With how many sports family’s go through this hotel seeing some more fruit and veggies would be excellent. The pool was amazing. My kids met so many other kids from so many states all there for some type of sport tournament. So having the pool indoors and open latish was perfect! The only complaint I had was the TVs were not user friendly. But that was ok."

"We had such an incredible stay from start to finish. From the moment we walked in, the staff was genuinely kind, welcoming, and incredibly accommodating. It really set the tone for the entire visit. The room itself was comfortable and well kept, and the beds were some of the coziest we have had at a hotel. One feature I did not expect to love as much as I did was how quickly the room temperature adjusted. It made getting comfortable so easy, especially after being out and about. The amenities were just as impressive. The pool was the perfect temperature, and the hot tub was exactly what we needed to relax. Even the breakfast exceeded expectations. It was actually good, which is not always the case with hotel breakfasts. Overall, everything about our stay felt easy, comfortable, and genuinely enjoyable. We would absolutely stay here again."

"It was all ok"