Higuey Holidays

Best place to vacation in DR.

This was our second time visiting the resort with children. We came to celebrate our two year-old‘s birthday. We had a finest club pool, family suite. The first room we got was at an intersection of the hallway and by elevators, thus was extremely loud. They did accompany us and move us to a room further back on the property, but that turned into a issue as it took about two hours to complete the move. So that was time that wasn’t able to be gotten back. Additionally, when we did the room change, we weren’t given the finest club upgrades. It may seem small, but we paid for it and never received any of the nicer finishes in the room. It also took two days for the mini bar to get restocked after two calls to the front desk. Also, even though we are celebrating our two-year-old‘s birthday the resort seemed to have forgotten to do anything special for the occasion. Overall, it seems like little things easily slipped through the cracks. And we didn’t wanna have to sit on the phone constantly with management to get those things resolved. On a positive note the food seemed to be a better quality and taste. Additionally management provided us with a voucher to receive finest club upgrade on our next day. That voucher expires in one year. Unknown if will return again. We may try somewhere else as there’s plenty of options in the area.

Our butler Edward was amazing and super helpful throughout our trip and made life super easy and relaxing

Cleanness at 100% Employees not as friendly. Property is amazing and will definitely come back this year. However, the AC needs to be stronger as well as the mini bar fridge. We run into a little issue that was resolved the next day with our butler Victor. The property looks huge and it is, however it is decent walking distance as it is pain in the butt to get golafcar to get you. Drinks and food were amazing.

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