Gloucester Hotel Guide - Hillfield Gardens hotels in Gloucester, United Kingdom.

"Shame the place is in such a state no maintenance done qhat so ever"

"The staff upon arrival and at the bar were very pleasant and helpful making the stay a very relaxed experience. The rooms were comfortable too and we enjoyed our stay."

"Comfortable home-like inn with parking and full breakfast is perfectly situated on the edge of city center for a visit."

"The WiFi didn't work and my request for action was ignored."

"Was a really nice hotel room & reasonably priced."

"Mattress and pillows were the worst part about the stay, the mattress was thin and compressed so hard it was impossible to sleep on the side as it was like sleeping on the bed base. Pillows were either hard and lumpy or no substance to them. I’ve left with very little sleep and bad neck and back. On arrival the WiFi was down and the lift didn’t work. Bathroom smelt of urine so strong I was avoiding using it. The carpet was sticky and thread bare in places. General cleanliness and condition of the room left a lot to be desired. There was a power cut during my stay, not the hotel’s fault, but no emergency lighting in the bedrooms. Which meant being sat in the dark for hours, there was lighting in the corridors, this should be expected in the rooms too for safe navigation to the bathroom."

"No complaints at all about the property it was spotless and in a perfect location. Parking was secure and well organised. Our only compliant is that we checked out over a week ago and have still not received a refund of the deposit by bank transfer as promised even though we were informed it was being paid. We stay in a lot of holiday lets with refundable deposits and have never had to use a bank transfer system before. Using a credit card guarantee is in our view far better as bank transfers are cumbersome and cause extra work for both parties."

"Nice week way cottage in good location"